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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great experience using AHS every time. The vendor did a great job and was very professional. The AHS contractor was easy to reach to make the appointment and did an excellent job.
I called American Home Shield the first time about the oven, and then I realized that the igniter of the stovetop had not been working correctly. I remembered that so I asked if we could add that to the same service call and the claims rep agreed. He was very polite. They sent True Vine Appliance Repair who came right on time and was exceptional. The second time, the owner of the company came and he was the one who told me about the igniter and that he would replace the part if it seemed to be necessary, so he was very helpf... read more
Timely, professional response with a quick resolution.
American Home Shield is great. We have had them for four years and they’re excellently doing what they’re doing now. They stick to their word and I never had any problem with them. If your appliance or something is broken, they will come out and fix it. If they can't fix it, they will bring a brand new one. The last episode we had was with the washer and I had a very good experience. We were out of washing clothes for a minute, but the contractor was dedicated to his word and he came out. My wife was home when he took care o... read more
I was having issues with my hot water pipes and I called American Home Shield. They gave me a plumbing company, Vector Appliances, who then got in contact with my homeowner's insurance. Currently, Vector is at my location and they're trying to figure my issue out. They have to reroute my hot water pipes. So far, AHS has been doing a good job when I call over the past two or three years that I've been protected through them. Their reps tell me who to call. AHS is very efficient.
Reading the reviews below I feel like I must have a different company, but indeed, AHS is my provider for 2 home warranties. One a rental, the other our current residence. In addition, I had a home warranty policy on another home which came in handy at the time of sale. AHS -in my experience- sent out skilled, on-time (within an appropriate window) technicians for heating, garage door, plumbing, washer/dryer, a tankless water heater, and most recently AC. Each time, after scheduling online, the call came within 24 hours, The... read more
As a 20+ member of another Home Warranty company, it took some deep soul searching to find a new one. This new company is what I've chosen to be my Home Warranty company. It features a ton of benefits vs. the old company & covers ALL MAJOR APPLIANCE with a $1300 ceiling. And it does all the shopping as well. No more waiting for a replacement check! What's better than that? It has a higher deductible but you can adjust it to your own comfort level.
Recently, Hansen Mechanical came out for an AC issue. My husband thought they were okay, but right now, the AC is not blowing out cool air. It's something about the coil. There's a leak. They've been pretty booked and are coming out next week. AHS seemed to handle the claim very well and the rep kept me posted. Recently, I left a message to let her know the payment method, but she didn't respond back. It has been about three days, but it's no biggie.
We like American Home Shield. We haven’t had any issues. Once, we had an issue that we thought was a big problem. My wife had gone through an initialization of finding out what was wrong and thankfully, it was just a vent that got taken down or something that was dirty. So when the gentleman came out, he replaced the vent and showed her how to clear off an area. He also said if we have any other issues, to give him a call. He was from American Plumbing, Heating & Air Conditioning.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.