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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve used American Home Shield way in the past when I sold real estate. I always use that service to purchase for the new customer and I decided to do it along with my daughter who did it also this year because I’m getting upset with my age. In talking to other people on other plans they have that might not be American Home, American Home is looked at more highly than any of the other plans. I googled it and there are other places that have more stars, but American Home Shield has been around forever, so I felt more confiden... read more
My air conditioner wasn’t working. That was the first time I was using AHS and I had not set up an account yet and so I called to make sure everything was gonna be okay. They had somebody come the next day. The technician from Consolidated Mechanical called to say he was running late ‘cause they were busy. But he was okay and nice. He said he put some kind of fan motor on it, and after that, it worked.
A couple of years back, we could have had somebody come out and check the heating unit in the fall before we started using it and they stopped that. However, when I requested service for a plumbing issue recently, the agent was very good and Colorado Plumbing & Heating got here on time. The guy took care of the problem quickly and he knew what he was doing as well.
We had a circuit of plugs that worked for all the bathrooms that were tripped and weren’t resetting. The tech was able to replace one plug and find out the problem that caused it. There was also a breaker issue. So, he was able to do two things. Install a new breaker and a new plug and it fixed the issue. And then, there was another issue with electricity that was out of his realm. He was able to diagnose an issue with the Detroit Energy Company. He gave me advice to call them. They had to come out and fix the line going int... read more
There was a leak in the shower and a leak in the toilet in the same bathroom, and my plumbing claim did not turn out as smooth as we had hoped to. It was a four-day ordeal and the toilet was good. That was an easy fix. However, when the guy tried to take a piece off, the shower broke inside the wall and he couldn’t get it out, so he had to remove the tile and cut open the wall to repair that piece. I have not used that shower since the repair, but it looks good. I ended up just getting my entire bathroom redone though.
We like American Home Shield. It’s fairly easy to use. We had an AC problem, and Legum’s had quoted the price. But then, when we finalized everything, due to the current Corona pandemic, they didn't have the personnel to do it. So, we had somebody else come out. PC Homes ended up fixing it Saturday. There was a delay. But there wasn’t anything AHS could have done.American Home Shield’s claims process was fairly easy. The only thing is we were unaware of the R-22 issue. We never received any notification that they would only ... read more
The air conditioning wasn’t working and Burleson Services came out. The capacitor had gone and they fixed it. We didn’t have a problem other than the fact it took a few days for them to come.
I got online, made the claim, and within 10 minutes, I had an email back saying who was gonna be there and the appointment was set up. So, that way was fast. The contractor was very good. They responded as soon as they could, in less than 24 hours, and made sure the problem was corrected before they left. The only thing is Freon’s 70 bucks a pound, so I don’t quite understand why American Home Shield only pays $10 a pound. It’s their policy but they could cover a little more on that. But so far, it's been a pretty good exper... read more
The bearing had broken up inside the furnace. The contractors that AHS sent for it built a whole thing and took out the old one and put in the new one they built. The service of the contractors was great.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.