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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's been easy to get through to American Home Shield. They've got in contact with the appliance repair people and sent them right out. Liberty came out and replaced the main line for our refrigerator claim. It took a couple of weeks for the tech to get the part in and then it was a while before our schedules matched because I was in a 9:00 to 3:00 in the morning working shift. We finally got our schedules to match up and he came and put the part in. But the second ice maker is still not making the ice. The tech said it migh... read more
Very courteous and professional technician that showed up to my residence. He not only repaired my garage light fixture, but also had the equipment to seamlessly install a timed outdoor light switch. Additionally, he provided a very competitive rate 220v install quote for a future install. Great experience all around!
The display panel on the dishwasher had gone out and the vent hood had a really bad rattle when I turn it on. I submitted the claim with Home Shield online and I got a text afterward. The tech from Quality Appliance Service was very nice and very helpful. He fixed our dishwasher and a part of the vent hood. It's all been working. We were not happy with the service company that came out before Quality. The guy was unprofessional. He had fixed the dishwasher before, but he had to do it twice because when he came out to fix it,... read more
The AC went out one night. It was making a lot of noise and we shut it off. It's not good when AC goes out in South Florida. I called up Home Shield to make sure it was covered and they said we were. I got a phone call shortly later from the AC company and I tried to get them out that day, but they said they were booked up. It was almost 4:35, but they couldn’t do it. But they said they’d be here the next day between 12 o'clock and 3 o'clock. That was the earliest I could get them. And my wife said that exactly at 12 o'clock... read more
The heater would not come on, and so I submitted a claim for it online. American Home Shield's website was easy to use. They sent me a text or an email saying who they had referred it to, and then R&R HVAC came out within a couple of days. The reps were fine. They came out and they had to go get a part. Then they came back and finished fixing it and it was fixed. Everything has been okay except for that one time when I've had it not come on. If it happens again, I will call again.
The contractor brought everything that he needed right away. But he had to get a part and it took a couple of days, which wasn’t very long. But, he got the air conditioner working while he got the part in. I was very satisfied with the timeframe.
The thermostat wasn't coming on properly. I called the claim in and spoke with somebody at American Home Shield. They said the contractor would be out in 24 hours and Service Mechanical of Tidewater was out the next day. They checked the thermostat and changed the batteries in it. The heat has been running really good. Service Mechanical has been out here to my house many times and it was excellent with them. Also, I've been with American Home Shield since 2015 and I love them.
All Points Plumbing came out and everything worked out fine. They fixed the problem so it was good. I asked for the service on Friday and we didn’t get anything taken care of until Tuesday of the following week but I think that was just because of what’s going on in the world today and our timing of when we reached out to American Home Shield. We’ve had the service since we bought our house in January 2019 and I feel great about it. We had one when we were renting and that was convenient for me. So when we moved to our house... read more
My AC didn’t function and I called Home Shield the next day. They very quickly responded and a technician from J-Tech Mechanical came. He found what was wrong then made the AC function again. I wish contractors never come because there is no reason. If there is a reason, they can come as soon as they can. For my claim, I called in the afternoon and the next morning, the technician arrived. That was what we expected more or less. From time to time, we talk with friends about our home warranty and I tell them about my experien... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.