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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have two properties on American Home Shield. I've been with them a long time, probably 23 years, and I've always been happy with them. However, the website works about 80% of the time. Sometimes, it's a little glitchy when filing a claim. You'll submit and it doesn't submit. It goes back to the beginning. I had to submit one claim twice because it ignored it after I hit submit. But other than that, it works.I had a stinky smell under the house. We thought the sewer pipe was broken. I also had a leak in the plumbing in my w... read more
Some part of the breaker was going bad. American Home Shield found Electrical Service Professionals and scheduled everything for us. The contractor was able to replace the missing part very quickly. Everybody that we've encountered through Home Shield has been very professional and very knowledgeable.
Filing my claim with AHS was the easiest ever. I called up and somebody was already finishing up. The contractor was over within an hour. We couldn’t keep the pilot light lit and he had to replace a coupler. The problem was taken care of within a couple of hours. I've heard horror stories, so I was bracing myself, but I didn’t have a problem at all. It was the first time in all my years that I've had to use AHS myself. We've had rentals in the past and they’ve used the insurance, but this was pretty awesome.
I kept calling in to American Home Shield 'cause one of our rooms is hot. Someone was supposed to get back to me from the air conditioning contractor sent by AHS for a previous claim from last year. After several attempts, they never did. I called AHS several times and just dropped it. The contractor said that someone would contact me from AHS but no one ever did. I've had AHS's service for 20 years and this was the only time I had an issue that never got resolved. Still, I recently had an AC unit claim and AHS sent A-US Air... read more
I called American Home Shield to put in the garbage disposal claim. Everything was good with US Plumbing. The tech fixed everything. Took him probably about a good 45 minutes. However, I checked this morning, and I noticed that I’m having problems with it. They went out here about three or four weeks ago and it looks like I’m gonna have to call them back ‘cause something is not working right. I’ll call them to actually put it together since they have the warranty. The AHS coverage is convenient. When you call, the service co... read more
Great repair time, on Thursday the furnace would not turn on at all for heat or air. I made a claim on line Saturday. I received a call the same day with appointment date for Wednesday. Furnace was repair within 25 minutes. Very HAPPY with Repair. ?
When the disposal went out, I like the guy who came. He gave me a tip on how to do it myself next time.
I submitted a claim to American Home Shield for my AC unit and their contractor, CityLine Air Conditioning, came out to do service. Things went nice and easy. The blower motor of my unit needed replacing. Some dirt and dust got caught in there and shortened its life a little bit. The techs had to order the parts needed. Still, the resolution was quick.Home Shield's process has been pretty good. It's tricky now though and their system makes it cumbersome if I have two different things that I'm working on. I could have a plumb... read more
I’m a Realtor and know the value of home warranties. And when I bought my home, it came with AHS, which I highly recommend. Submitting my claim with them was easy and simple. The contractor did a great job re-sealing and setting up a toilet. I'm very satisfied with the experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,580 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.