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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our furnace had an igniter that died on it and the heater wasn’t kicking on. We have the kinda seesaw weather out here so it’s getting pretty cold and luckily, we set up the appointment through Home Shield. They contacted Weatherwise and it was suggested that we contact Weatherwise as well just to try and facilitate the appointment. When we called them, we were a little bit worried because it was a Friday and they had an automated message that said it was their high season and with everything that had been going on, they wer... read more
I had no power on one side of my house because of the breaker switch. I submitted a claim online and then AHS called right away and I got a contractor to come out. It was so easy. They’ve done a really good job.
When I first started with Home Shield, there was some issue with documentation on my end and two different people called to confirm the same thing. It was super smooth and seamless. Our AC unit stopped cooling, which was a little concerning for us because we just got it installed early last year. We filed a claim and Alan from A-US was a very nice tech. He was wonderful and he worked quickly. He asked for me to open doors especially with the pandemic and the current climate. I completely understand that it was also a self cl... read more
I sell real estate and I usually recommend American Home Shield. They’re rated one of the higher ones. They did great in my claim with the door. It didn’t open and the spring had broken. I called AHS and then, they called the door company. The technician showed up right on time and came within 24 hours, which was good because my car was locked in the garage. He was very polite, and he did his thing and took care of business. Everything seems to be working fine since then but right now, I have another claim that hasn’t been f... read more
I was not impressed with another company that I had before and I heard good things about American Home Shield, which was why I went with them. It got a little testy for a little bit but in the end, everything worked out great and I had a decent service. The only problem I had was the time that it took to go through the authorization process. But once that was done and then once the people got out here to do the work, it was great. The contractors were very polite and professional. They communicated well what the problem was.... read more
We had some faulty wiring in a light fixture in our dining room and it started smoking. My wife called to request for a service and she said that it was good dealing with the AHS reps. The electrician called us and said that he would plan to be out between 10:30 AM and noon. He said he would call half-hour prior to showing up. We waited until 1 o’clock and we didn’t hear a phone call. So, we called Home Shield to follow-up and see where things were at. They informed us that the electrician showed up at 9 AM and he said we we... read more
Everything went well. It's a process for sure, but you have to diagnose the problem first!
Bissett Plumbing came out and had done a preseason inspection. And in that inspection, the contractor found out that something was messed up. So he converted that call into a service call, and then came out and completed that. Then, I got back in touch with him because one of my inside units was leaking water profusely. I made another claim with AHS and he called me again and said that would be covered under that previous order because it was neglected to be fixed or addressed.He was putting in a new coil system in the insid... read more
I had Sigmond Plumbing come out a few weeks ago and then I had to have them come back. The faucet that was broken. They put a new faucet on and then I had water pouring out from this little cabinet underneath the faucet. I was in a panic and I was even trying to call American Home Shield ‘cause I thought I had water coming through the wall and I thought that my ceiling was gonna fall on the first floor. But it was the seal between the faucet and the counter wasn’t capturing so anytime my kids were washing their hands and spl... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,582 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.