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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wasnt sure how this was gonna go with this pandemic right now. But they set everything up online and people came to fix our problem within a couple days! Great experience!
There was water showing up under the air handling unit. It was a clogged line and the plumber unclogged the line. He showed up and did exactly what we needed him to do in one day. He was very pleasant and knowledgeable.
New customer, have had to use them a couple of times. No hassles, no questions and the professionals they've sent have been superb! Will renew when my current contract runs out.
We’re on our second annual cycle with American Home Shield. They are really an excellent organization. I have a claim that’s still going on. J & A did an excellent job. My refrigerator was going out. I called American Home Shield and opened a trouble ticket. They sent J & A out. They replaced one piece of equipment and then within two days, it started dripping ice again. They came back out and said that the refrigerator needed to be replaced. American Home Shield offered me a replacement refrigerator or just an eGift Card to... read more
I was not happy with the provider I had previously and AHS came highly recommended. My parents have them. Their website is very user-friendly. With my previous provider, I'd be waiting for weeks to get something back online. During the couple of claims we've had with AHS, the providers have been amazing and responded right away. With the AC, the contractor was able to do the repair right then because he had the part. The garage door guy didn't have the part with him, but he was there the next day and fixed it.
The main power connection was loose and it caused the AC to short out and melt the wire. Getting the actual appointment was kinda difficult. There was some miscommunication going on with the actual company, Greenway. I had to call American Home Shield and sit on hold for about 15 minutes a couple of times ‘cause they kept saying that they had sent the information over to Greenway, and Greenway wasn’t receiving the information for some reason. American Home Shield should make sure the appointment goes through, verify it, and ... read more
We were getting an error message on our water heater and it was beeping. So, we put in a warranty. At first, American Home Shield sent a plumber. That plumber said that he was not HVAC-certified, so we needed to have an electrician come out. AHS made all of that happen and Total Air Care came out. But the electrician said that it was a plumbing issue so he went back to AHS. AHS then sent Hers & His Plumbing. There was an issue with the condensating line and the water was backing up which was causing the error message. So, it... read more
J & A Appliance Repair did the repair. But something else happened with the washer. When it spins, it’s all out of control and it kinda tore up the inside of the washer. So I just bought a new one and got it done. I’m realistic. At a certain point in time, I know I’m gonna give up my appliances. So I’ll try to fix it once. If it doesn’t work then I just move on. I know American Home Shield prorates appliances but the washer was like 10 years old so I figured it was time. In fact, I’ve been with American Home Shield for 10 ye... read more
I don't have hot water on Easter Sunday. The scheduled repair was set for Tuesday. I called back to ask to be put on a wait list for any earlier cancellation. The agent called me back Monday morning and scheduled repair for Monday evening. The Senior Tech arrived and was a true gem, very professional, COVID19 compliant, patient, thorough, courteous and kind. Everything was repaired in a few minutes, with an understanding that I would have hot water again in about an hour. He left his phone number for me to confirm those resu... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,582 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.