This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
happy with quick resolution of problem. technician very competent.
Business response:
Hi, We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.
I have been covered by American Home Shield since March 1, 2019 and have requested support 3 times: TV mounting; HVAC seasonal inspection; and, re-keying my home. All three occasions have been pleasant, professional, and resulted in satisfactory conclusions. When and if the big one comes, I feel confident the results will be similar.
Business response:
Hi David, Your feedback is more than appreciated about American Home Shield. We enjoy hearing our customers success stories about services that were completed. We hope you continue to enjoy!
It was great!!! To submit a request was so easy.
Business response:
Hi Andrea, I am glad to hear that you have enjoyed American Home Shield!
They are responsive, professional, and customer oriented.
Business response:
Hi Guadalupe, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Perfect service, timely and professional
Business response:
Good morning Monica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I recently purchased a home in which part of the sale was American Home Shield for one year. There was a problem with the tankless water heater so I called AHS. The rep that answered my call was courteous and efficient. Within minutes after the call, I had an appt. with a technician from a local company to come and service the water heater. So far so good! I would prefer not to have to pay a $75 service fee as I think it should be part of the AHS complete warranty package.
Business response:
Good morning Susan, We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Once again, I have been treated very fair by AHS. It did take a little longer to get the repairs made, but not entirely the fault of AHS. The servicing company AHS sent out, although very good, the initial contact was not completely reported, in my personal opinion. I am not unhappy with the servicing company, just could have been handled a bit better.
Business response:
Hi Theresa, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed.
Monthly payments was fine. I think if a company is qualified for HVAC and plumbing, that they should be able to fix those issues with one co pay. Shouldn't be paying multiple contractors for minute tasks, that one person could fix.
Business response:
Hi Tanya, Your feedback is more than appreciated. I understand your concerns regarding non covered cost and would be glad to speak with you.
2 broken appliances in 2 weeks. set up the appointments and the service man was there as arranged and the problems were fixed. One was an oven two days before Thanksgiving.
Business response:
Hi Robert, I am pleased to hear about your most recent experience and the appliances that were repaired. I hope you continue to enjoy AHS!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,099 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.