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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a home warranty for my home last year. Paid the deductible, company was sent to fix a broken shower handle. They wanted to charge me an additional $750.00 Not sure what the warranty provided? Customer service was good and refunded my $100 service fee as we had to fix it ourselves in the end
Business response:
Dear Gabe, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim
Waited 6 weeks for refrigerator for a family of 6, gave AHS one more chance, filed a pool pump claim June 3rd and it's still not fixed!!!
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Rapid Response A/C was sent to my residence they did a horrible job. They didn't properly diagnose my a/c they were so quick to say it's the Freon. I had another company come in March & tech said I was good with Freon. Rapid response hung up the phone on me & they failed to answer calls.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I paid for pool plumbing and heating coverage and was declined service when I needed it. Was advised Solar was not included however this was not listed in the contract while they have specifically outlined items not included. to me, this is breach of contract and AHS will look for any option to get out of providing coverage. I did get service on two other items this year, but they cost far less than the total I paid AHS,
Business response:
Hi Tina, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
Needed a repair job done on my stove and the ratings for the contractors they were using are subpar.
Business response:
Hi Carol, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.
Customer service is horrible. The representative hung up on me
Business response:
Hi Rashida, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
They work like they’re supposed to on the first call. If a problem occurs, if follow-up is needed you CAN NOT get assistance. You’ll call 1000 times speak to 3000 and nothing will get done. I’m throwing my money away.
Business response:
Hi Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS does not honor their repair or replace promise
Business response:
Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.
I have had AHS for at least 30 years. We moved to Kokomo Indiana and I see the service there isn't as good. Wish you would improve your service there. Oklahoma service was great.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,518 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.