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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1. I want to be able to see every service order I placed; add a history; 2. some of the sub-contractors share their difference in service under the various home warranty services and AHS don't come out favorably, depending on the service order, from replacing an appliance to replacing parts on a item; 3. Collect the deductible after the service instead of up front, because it's a little challenge to get it back, due to circumstances; that's enough.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The service person that was sent to us was the best, Ronnie from Heritage air and heat did a really great job fixing our problem, such honest and great guy overall.
Business response:
Your feedback is greatly appreciated.
I bought a new home a few years back and as part of the sale negotiated a Home Warranty for 1 year. I am so glad I did! 2 appliances went out (stove and refrigerator) and when I called American Home Shield I thought I would get the run around but they were incredibly responsive and helpful. 1 appliance was fixed with 3-4 days and the other was a total replacement. A huge benefit to owning a home and highly recommended!
Business response:
Thanks for sharing your positive feedback.
Taken care of my issues twice with no questions.
Business response:
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Usually excellent service, timely handling of claims and goo coverage. One unsatisfactory incident concerning promotional offer.
Business response:
Thanks for sharing your positive feedback.
I got a quick appointment. The young tech was very knowledgeable and explained everything to me so I understood what I needed to do to keep my AC in good working order.
Business response:
Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
AHS has been my warrantee company for 20 years and has helped me with home repairs in a prompt and professional manner.
Business response:
Hi Florence, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Great service great everything. Very easy to get a service done.
Business response:
Thanks for letting us know everything is working out for you!
Contractor came out quickly and fixed the issue right away. Very professional and kind.
Business response:
Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,842 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.