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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not enough contractors to properly service policy holders . Inefficient scheduling . Not able to get appointments for heat and AC service for weeks !!! !
Business response:
Mike, Thank you for letting us know about your concerns regarding your HVAC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They don't get the best companies to repaid appliances. We wait a LONG time to get repairs.
Business response:
Hi Renea, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS property address.
The garbage disposal was repaired for $75. After 3 days, it stopped working again.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
It took them a long time to conact me back to replace the product. They did not try to contact me for re-placement , I had t contact them a couple of ti9mes, however once I contacted them they representative move the process along.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
I spoke to a guy named Kyle on 11/1/2022. He was rude and hung up on me. But when I called back a lady named "Q" was very helpful.
Business response:
Thanks for sharing your positive feedback.
We ended paying a plumber out of our pocket to fix the things that the plumber you sent messed up.
they denied my AC clam having a difficult time getting my refund back getting ready to open a small claims suit with them
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I am on my 2nd contractor and my water heater has been out for over a month. It is still not fixed with no communication.i am highly upset as I have 3 children. There has been no accomodations made or accountability taken for the long wait.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
After taking the time to video chat so all the needed data could be given to the service tech in advance I was told that they did not have the necessary data and asked me to tell them everything I had already relayed twice before. Also, No service tech is available for almost a week out.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,575 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.