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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to call repeatedly to find out what AHS was going to cover regarding my AC, i had to get the information directly from the provider instead of AHSn directly from
Business response:
Hi Anthony, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Been with American Home Shield since 1981. AHS does not fix, repair or replace anything at all-period. They have gone done hill over the last few years and need to be shut down. The vendor will come out walk around, take a couple of pics and leave. I have had customer service on the line. Confirm the process and that the item is covered. Repair vendor comes out and always the same old thing. You get every excuse in the business as to not doing the repairs. Do not buy this companies service. The 5 star website reviews are a j... read more
Business response:
Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
This company is not trustworthy. AHS will send people out yes and they will get the job done. However, when it comes time to renew be very careful! I saw an ad on Instagram that gave $125 off, I went in and filled out the form. For the platinum level with a $100 service call fee was supposed to be $99.99 dollars a month. Then if you go to AHS website and try to find a plan. The monthly fee for the platinum plan is $109.99 with a $100 service call fee. I called AHS because I wanted to renew and ask for the $125 dollars off. T... read more
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
I have been a customer for a long time with American Home Shield and have had excellent service up to my last ticket. My refrigerator went bad, and AHS had Gary Appliance Report Incorporated come to my home. They could not fix the problem and said it was the condenser. No, I'm four days into losing my food in the refrigerator. AHS contacted another Service representative, Brooks Appliance Repair, LLC. They said they would have to order the parts to fix my refrigerator. Now, I have to wait another week or two. I had no choice... read more
Business response:
Rodney, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Too expensive and I barely use the service also tried to charge me twice for billing
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
I've been waiting almost 4 months for my new AC/Heating unit
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Ordered repair on washing machine repairman sent to home said needed to replace motor and hoses and reported to you that machine just needed deep a deep cleaning. I paid $100.00 for a lie given to you by this repairman. The service company you recommended has a lot of negative reviews. I am considering cancelling with you..
Business response:
Hi Patricia, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
No good customer service when exact problem isn’t spelled out
Business response:
Hi Gia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
AMS has never fixed anything I have requested. They send cheesy ads and refuse to actually fix anything. AMS is a scam.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,575 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.