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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had multiple bad service providers come to my house and I have to argue with with you all when I call AHS to complain and explain they are sending crack heads and fake technicians to my home. Sear is the best! They have to come after the bad providers & fix the problem. I have had AHS 16 years and have used only 4 -5 times
Business response:
Hi Christina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Professionals, friendly, good services honestly people. I recommend this company
Business response:
Hi Jim, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
Have to pay the trades their fee regardless of if they fix the problem or not. Often takes several days to have someone come out to address your problems.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have been without air conditioning, in Texas, waiting for almost three weeks for an evaporator coil to arrive, that American Home Shield can only order. The contractor then has to wait for the part to arive before they can begin the repair. Totally unacceptable!!
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
No sense of urgency to address a significant issue
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
They still have not sent a technician and it's been almost a week
Business response:
Hi Kathe, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
AHS doubled the monthly bill by increasing it twice each year without even notifying me. I could not resolve this issue over the phone. When I got fed up and finally told them I am canceling my contract they started offering some minimal discounts to keep me. When I rejected their offer, several representatives simply disconnected their phones. The last representative whom I talked became aggressive after hearing I am still cancelling my contract and charged me for the whole month in advance which I did not use/need and on t... read more
Business response:
Hi Alexboy, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
I was on hold for 50 minutes waiting to be assisted. Employee very nice but could not understand the English. Providers poor response dp not respond in a profeffional manner
Business response:
Hi Leonard, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.
Because the customer service and billing department were not helpful and 1 agent was not able to help me then hung up on me.
Business response:
Hi Barbara, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.