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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give 2 stars only because the last encounter was was positive however the previous issue has never been resolved and I don't see a resolution in sight. My pool filter is a covered item but the technician just put epoxy on an obvious crack twice instead of replacing it. Naturally the filter cracked completely and drained my entire pool damaging my new landscaping. I called AHS immediately and they still haven't gotten back to me or sent the technician out. I got it repaired and have called several times for resolution witho... read more
Business response:
Hi Patricia, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to get the issues resolved.
I opened a service request at the end of November for a dishwasher that won't run because the door latch is broken. The tech ordered a part to complete the fix. The part is on backorder from the manufacturer with no estimate of availability. I've called the tech almost weekly for 3 months for a part status update. I've also called AHS four times for an alternate resolution, possibly replacing the entire door instead of waiting on the latch. Three times they told me the only option would be a full replacement, they would subm... read more
Business response:
Hi Mister, I hate to hear about the delay in service that has been experienced to have the dishwasher repaired. I would be glad to speak with you to get the issues resolved.
Contractors they assign suck, they take 1 and a half weeks to come out then when they do another 1 week to orders parts that they sell at home depot
Business response:
Hi, I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.
They could do better with the customer service phone line.
I had 2 issues with plumbing. One was a leak behind a wall. The other one was a stoppage in a sewage line. They would not send anyone else out to see if they could unclog the stoppage. The plumber claim it was a foreign object causing the stoppage. I asked for a supervisor didn't get one. Still waiting on the call back from a supervisor, that been over 4 days now.
Business response:
Good afternoon Jerry, I owuld like to thank you for making AHS aware of the delay in service to have the leak repaired. I would be glad to speak with you at your convenience to have the issues repaired.
Didn't refund my $100 for canceled service
I paid 75.00 to be told you would not repair the item
I cancelled my contract with them effective 06/01/2021 after being a customer for several years. The vendors they use seem frustrated having to deal with them and I question the quality of their work. Last year a vendor fixed my furnace with a part that was “makeshift”. I found this out when we put in a new furnace this year. We took cash in lieu because we had such a run around with American Home Shield.
Business response:
Hi Susan, Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.
This rating is based on our last experience with replacing our stove top. Prior to that our experiences have been 4 to 5 stars. We have recommended your service to friends of ours for the last six years with several of them signing up and using American home shield. One of them has already left due to poor service and another one is seriously considering dropping your services. Basically in the process of getting our stove top return all I got from people answering the phone as apologies with no results. In fact of the three... read more
Business response:
Hi Richard, thank you for bringing to our attention your experience with returning your cooktop. We do hate to hear that we did not meet your expectations. We will be happy to speak with you to resolve this issue.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,417 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.