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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS has poor follow with customers. Also, they charge customers before the work is completed.
Business response:
Hi Mike, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
When there is a problem customer cannot talk to someone in department whose responsible for work being performed so becomes very challenging sometimes to get work done. Have to go through too many people.
Business response:
We apologize for any challenges you faced while getting your repair completed. Thanks for your patience.
Prompt service however we had repeated issues with the refrigerator that was eventually replaced but we had to spend nearly 2 months without a refrigerator in the house while 3 different companies came and checked it. There’s no method to escalate an urgency and customers service never called back even though they promised to call back with a quick resolution many times
Business response:
Hi Ankur, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are pleased to hear about the refrigerator replacement that was completed.
Scam Alert, THIS COMPANY IS THE WORST! They do everything to deny your claim. I have 3 homes covered by AHS. I have not used them until one of my A/C units started leaking while on A/C. First, lets talk about the 1 to 3 hour wait times. UNREAL but TRUE. They sent Relaxed Heating and air out who did everything to get my claim declined. I had to fight my case with AHS for hours and finally found out that they would not replace an air gap in the exit pipe, PVC pipe, a 30 cent PVC pipe. AHS used this excuse to decline the work. ... read more
Business response:
Hi Kevin, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Horrible contractors with pathetic reviews/cusomter service
Business response:
Hi Tom. We are very disappointed to hear that you had a horrible experience. It is our goal to meet your repair needs and provide a positive experience. We would be happy to speak with you to address your concerns.
I have a stove in my living room it has been over 2 weeks and 8 phone calls waiting for an installer
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
I wish I could give a ZERO star review. This is one sketchy outfit. I literally have spoken to 9 different people to resolve my denied claim issue and sent screenshots of my agreement to them. Still denied. Be careful the salespeople are very sweet and nice but try and file a claim and you are in denial hell. STAY AWAY FROM THEM IT IS A SCAM! If you have a claim they charge you to send someone out to tell you they won't cover it.
Business response:
Hi Eric, Thank you for taking the time to share your review about your ongoing issue and customer service experience to have the claim resolved.
Getting to talk to a representative should not take 1 hr. and 20 min. on hold- this is unacceptable!!!!!
Business response:
Hi Ronald, I would be glad to talk to you about your AHS customer service experience.
The one customer service rep I spoke with didn't understand English or speak or very well
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,417 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.