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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has fallen apart in 2020. I’ve been a customer for 10 years with 3 homes and now I call with a claim and have been getting the run around for 5 months. The repair guy who came said the issue can’t be repaired for less than replacing the entire unit and that he’d recommend a cash out. I’ve been waiting and waiting, calling and calling and the response I’ve been getting is “oh yes, we sent your info to the cash out department, they will call you with the amount.” I asked to talk to a supervisor when I haven’t hear... read more
It took over five months to resolve a refrigerator issue. If I called AHS I needed to allot at least an hour for the call as customer service is incredibly slow.
Business response:
Hi Michelle, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
Took to long, took out my deductible ASAP but took almost to weeks to fix my water heater
Business response:
Hi Steven, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Long time customer but their prices have gone up and their service has gone the opposite direction. It takes hours or sometimes days to get thru to their outsourced customer service. They don’t cover a lot of the expenses. They make it really hard to cancel and want to charge an “admin fee” to cancel. The subcontractors are often shoddy.
Business response:
Hi Michael, Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Waiting over a month to have Refridgerator repaired. Refusal of customer service to let you speak with a supervisor for resolution. No way to contact corporate headquarters
Business response:
I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.
The contractors can be sub par, not in area , takes too long
Business response:
Hi Melissa, We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.
Would love to give zero stars. This company is GARBAGE. I have been lied to for LITERALLY six months. They put you on hold for 10, 20, even 30 minutes. That’s after the 30 minutes it takes to get through to an agent. I wish I was lying. I’ve called them at least 20 times in the past six months and they promise over and over and over that THIS is the time someone in a higher department will be returning our call. Never once. We will be taking legal action against this company - as should others. You have a case. They absolute... read more
Have issue with HVAC repair and has difficulty understanding the customer service representative e. I asked to be called back by the manager and have heard nothing. When I called in the wait time was also over an hour.
Business response:
Hello Joe, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service with your HVAC repair. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
Still waiting for service. They allow people to go without hot water service for several days. Don't waste your money on this service.
Business response:
Hi Steve. I am sorry to hear that you are still waiting to receive service. We do understand the importance of having hot water. I would be happy to speak with you to assist with a resolution to this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,385 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.