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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So far they are tops in some services such as major appliance repair and replacement. But not all local contractors are created equal. We recently hit a dead end when the assigned contractor could not complete the work and was not returning our calls. I called AHS to request a different contractor and was told that one was my only option. So in order to get the new thermostat installed, we cancelled the unresponsive contractor and paid out of pocket to buy our own thermostat and pay a local contractor to install it. This sho... read more
Business response:
HI Ann, We appreciate your feedback and hope you continue to enjoy!
After 4 years of broker pool heater - they continue to throw parts at it and STILL NOT WORKING. What a lousy company to deal with.... Time and parts spent trying to fix this thing over the years far out weight the cost of replacing the heater. Do yourself a favor and find another warranty co - they could not care less about us a a customer!
Business response:
HI Vienna, I would be glad to speak with you and discuss the pool heater repairs.
They will send out a technician to repair an appliance multiple times, while charging a $75 service charge every time, when they should just replace it. That happened to us with our air conditioning unit. It had a Freon leak, and for that reason alone it should have been replaced! But they just kept sending technicians out to refill.
Business response:
Hello Sandra, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
I have electric issue from Friday and it’s almost 6days I am leaving with our heater and hot hot water in minus degree weather
Business response:
Hi Suresh, I hate to hear about the ongoing two year delay in service to have the water heater repaired. I would be glad to get the issues resolved.
No follow up , system is out of date , no communication.
They have said they will replace my appliance and it is on order but they don't know when it will come in. That doesn't leave me many options.
Business response:
Hi Sheila, I hate to hear about the delay in service that has been experienced to have the appliance replaced. I would be glad to speak with you to get this resolved.
It’s been 2 years and my ice maker is still broken.
Business response:
Hi Jessica, I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.
The representatives did not resolve my issue for the call. I will need to call back.
Business response:
Hi, I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.
the company that came to fix my AC tried to rip me off they said I needed a new compressor and falsified pictures. the unit was fine I had my own 2nd opinion to look at the AC and it was only the fuses that were bad the compressor was fine.
Business response:
Hi Gary, I would be glad to speak with you to get the faucet correctly repaired.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,417 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.