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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since purchasing this warranty I have filed only two repairs but on the same service call. The contracted company came out and repaired one of the appliances but said they didn’t have a work order for the second appliance. I called AHS while the technician was still at the house only to he told yes it should have been for both but only one of the work orders was received by the assigned contractor. They assured me it would be remedy very quickly and a service call would be scheduled for the second appliance. After six weeks ... read more
Business response:
Hi Karen, I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the refrigerator and dishwasher repaired. I would be glad to speak with you and get the issues resolved.
I have had amrican home for 3 years, Nothing but problems getting any good repair service. over the 4th of July this year it took them 2 WEEKS to get my AC repaired. 100 degree heat every day. Their customer service are now all outsourced to the Philippines, so your lucky to get anyone that speaks english, they are nice people, they just do not know how to do the work that need's to be done. Plus AMS is over priced, the average cost for most policies 45.00 AHS my cost $67.99 renewal. Be Careful check out all details for any ... read more
Business response:
John, I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.
Put in claim for new water heater in December.2019. Recieved a check for new water heater with the wrong payee name on it. Spoke to AHS and reported the problem...even emailed a copy of the wrong check and mailed the physical check back on 1/6/20. As of 1/28/20 ...I haven't recieved the corrected payment nor any correspondence or communication from AHS. Hello, I need a water heater dir obvious reasons. What's the point of paying AHS for this insurance...if they're not taking my situation serioulsy
Business response:
Hi Nichelle, Your concerns are more than understood and AHS would be glad to speak with you and get the issue resolved.
This place is a sorry excuse for a home warranty our water broke the sent 2 plumbing techs from Jnm hpc inc out of which neither of them had any idea what they were doing both stunk like dirty ass they took hours to fix there are 3 parts on a water heater that can be changed so not rocket science. Would NOT AT ALL RECOMMEND AMERICAN HOME SHIELD OR JNM HPC INC
Business response:
Hi Jay, Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that has serviced your water heater request.
I had my A/C repaired on August 7 came out of pocket $1000 within on August 18 it stopped working technician came out stated it was an issue from the original repair. Then the following week it stopped again called the repair company told to call AHS waited 4 days for repairs. During that time I had a house with sick Children with high fever. Called AHS to get status on where the technician was Outsource to the Philipines was denied an opportunity to speak with a supervisor and was told I would have to wait another day to ge... read more
Business response:
Hi Debbian, I understand your concerns and frustration regarding the noncovered cost to repair the air conditioning system. I would be glad to speak with you and address the noncovered cost.
This company is the worst company you can ever do business with. My A/C went out back in June 2019 and I called Homeshield and they had a contractor come look at the next day. They said I needed a part that Homeshield would have to order. Homeshield authorized on June 19 and then on June 20th I was told the part was ordered. It is now 3 weeks later and still no part. I have called and multiple reps just keep saying the same thing. They know absolutely nothing or when the part will arrive. I have been without A/C for three fr... read more
Business response:
Hi Stephen, I understand your frustration with regard to the delay in service of the air conditioner repairs. I would be glad to speak with you and reach a resolution.
Had a sewer backup issue after moving in are new home for a week. Called american homensheild they send out a Plummer. He said he couldn't clean out the sewar line because the clean out is in the crawl space. He was here for 10 minutes and left didnt do or fix anything. The plumber told the American home shield that the floor will have to be torn out and there not covering it. That is false there are many other options that can be done. Since the plumber didnt do anything I wanted my 75 dollars refunded. They told me no. Thi... read more
Business response:
Hi Tristan, I hate to hear about your most recent experience to have the leak repaired. I would be glad to speak with you about the service fee and repairs.
Edited 6-24-19 ....added to end. TERRIBLE. Delay and inconvenience tactics. I have had work orders for my clothes dryer since FEBRUARY. GE service tech is here AGAIN for 8th time. Taking dryer apart AGAIN. 8 times we have stayed home and waited on AHS to have a repairman out to bandaid the issue and as soon as they leave the SAME THING HAPPENS. misleading and shady business. Last time I was told they would send GE back to fill out replace request paperwork. Guy is here and he says he is being told to take it apart again to s... read more
Business response:
Good morning Lisa, I understand your frustration in regard to the delay in service to have the dryer repaired. I would be glad to speak with you and assist with a resolution to get the repairs completed as soon as possible.
They don't make sure right people services you. They don't stand by the product of the warranty.
Business response:
Hi Cathy, Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.