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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they have taken my money for 3 years and when I called for a repair on my refrigerator they charged me the $75 service fee.. they sent out two different companies one of their technicians removed a plug that is necessary for diagnosis now they will not take responsibility for fixing my fridge I'm going on 3 weeks with no refrigerator and American Home Shield will not stand behind the technicians that they sent to my home!! The refrigerator is brand new to the home when I purchased 3 years ago it has never been repaired so Am... read more
Business response:
Hi Frances, I understand your frustration with regard to the denial of repair on the refrigerator. I would be glad to speak with you and reach a resolution as well as address the noncovered cost.
Finally received my reimbursement check for repair services after waiting 10 to 14 business days. The check was NOT VALID because it lacked both a routing number AND an account number. I was unable to deposit or cash it, even after presenting it to the issuing bank's (Chase) local branch. Incidentally, Chase seemed like they didn't care too much. I called and was disconnected twice after being put on hold the first two times--I pleaded with the 3rd rep to please not disconnect me and thankfully he did not. You will never rec... read more
Business response:
Hi Kristine, Your concerns about the check are more than understood. I would be glad to continue to speak with you as we have been in contact through another social media platform.
So on day 8 no heat in February found out they have no intention of covering. I switched to this coverage from Choice Warranty to have professional tech on the job only to have the one who came to my house lie about my furnace and situation to get out of fixing it I guess
Business response:
Hi Christine, I hate to hear about the delay in service that you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.
I recently submitted a request repair for my a/c unit, a technician came out and said it was my evaporator coil which is covered. I was relieved to hear this and waited 2 weeks to hear back on approval for the fix. I finally heard back and was blown away that even though the work was covered I had to pay $1347. $600 of this was refrigerant and another $700 were code upgrades. I cannot get a straight answer on why I have to pay for code upgrades. They say I may need a different primary float switch, secondary float switch, so... read more
Business response:
Hi Greg, Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you about the non covered cost and get the issue resolved.
I would absolutely NOT recommend AHS to anyone. We have been dealing with a claim since 8/19 and currently (9/29) it is still not resolved. We had a leak from and upstairs bathroom. The technician they sent out opened up the ceiling in the room below to try to figure out where the leak was coming from. He could not gain access from this point, so he went back upstairs (where he should have started in the first place) and gained access from the wall behind the shower. He was able to make the necessary repair. When he left he ... read more
Business response:
Hi Sarah, Your concerns are understood regarding the drywall repairs that were completed. Per the contract AHS, returns access repairs to a rough finish. I would be glad to speak with you and get the issue resolved.
Seemed like he didn’t want to be here and was less then informative about what he was doing.
Business response:
Hi Kristina, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the repair.
Absolutely terrible! I have used them twice. Once for a plumbing issue and another for an electrical problem. The contractors they send will do as little as possible and tell you it is ok or they will come back to fix it. When you call and email them back, they NEVER answer or get back to you. And AHS doesn't care. They just want to collect your $$ every month. I have no idea why AHS has such high ratings. Probably a lot of fake reviews. I had to use them twice and both were horrible experiences. I am looking for another com... read more
Business response:
Hi, We hate too hear about your AHS service experience with both the plumbing and electrical service request. I would be glad to speak with you and get the issues resolved!
I will start by saying, I am first generation American and have been raised with many immigrants... The name, "American" Home Shield makes me laugh. Nobody I have spoken to at AHS lives in this country. They are doing the best that they can, but they are given scripts to follow and don't understand half of what is going on. The real issue is that AHS sent an incompetent plumber to my house- I will spare the details. Ultimately, I had to call in someone who knew what they were doing because AHS couldn't get someone to the hou... read more
Business response:
Hi Michelle, Your feedback and concerns are more than understood. I would be glad to speak with you and discuss the plumbing repairs and hold time.
I have been with AHS now since 2003. Up until the last few years they were great to deal with. It started last year with a call when my AC stop working. The contractor was there the next day made the diagnoses. My compressor was shot. I understand that its summer the AC company is busy this will take a few days. After waiting about a week In 90 to 100 degree weather I finally get a call from AHS saying they authorized my repair my out of pocket is over $300.00. I ask for what and they proceed to tell me that I exceeded the $... read more
Business response:
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I look forward to your response.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.