American Home Shield

Manatee Investments LLC. 

on BestCompany

5 years ago

I am a property manager living on the Gulf coast of Florida. I manage properties from St. Augustine to New Orleans. I have been involved with AHC on several of the properties I manage for over 10 years In the beginning it was very easy to call the home office and speak with someone you could understand, and request service The technician would call and set up a time, at which time you could discuss the problem. And you would not pay the service fee UNTIL the service tech arrived at your house. Now you call for service reques... read more

V. Shepard 

on BestCompany

5 years ago

It's sometimes difficult to get to a human and request a local contractor. 

Pravin Patel 

on BestCompany

5 years ago

Home Shield submitted a request to have my water heater replaced out but what turned out to be a delay from both sides. Home Shield contracted to S.A.P Home Repair Services; they came out and asked $500 in cash to proceed with the repairs immediately and i asked what was the additional $500 was for... the repairman "Nick M" stated "my house was not upto code" but my home is up to code since I have only lived in this home for only 6.5 years and it was a newly built home when i bought it 6.5 years ago, he would not do the work... read more

Elenito Reyes 

on BestCompany

5 years ago

Delay in Completing job request. My request has been incomplete for more than 3 months 

Mari 

on BestCompany

5 years ago

I would give 0. Our AC stopped working in the summer, and a contractor came over through AHS, but AHS said they need a second opinion, but the second opinion vendor they assigned has not showed up for 6 weeks and can't get a hold of them despite phone calls, emails. I call AHS everyday, but all I hear is they need a second opinion from a vendor. I tell them to re-assign the vendor for the second opinion. There are no other vendors in our region. Now in Iowa we are getting in to the fall with out AC and it's a matter of life ... read more

Theresa M 

on BestCompany

5 years ago

Only giving one star because zero or negative is not an option.’ I’m convinced that any positive reviews are written by the company. I’ve had three claims and all were denied. The first was for a minor repair to a dryer. The baffles inside the drum had come off - the dryer is a few years old, but well maintained. The repairman spent less than a minute looking at it -then tried to play with my dog - said no problem “I order parts and come back” (heavy Russian accent ). A week goes by, no answer, i finally call AHS (after a lo... read more

Rebecca B. 

on BestCompany

5 years ago

I will NEVER use this company again! We called AHS right away when we realized late September that the air conditioner wasn't working in our downstairs unit and scheduled for someone to come out. The first company never showed, so we had to schedule another, when they came they said it was freon and charged us an extra $100 on top of the AHS service charge fee. We quickly discovered after they left that that did not fix the problem. We called AHS back to reschedule for someone to come back out and to have someone take a look... read more

Katie V. 

on BestCompany

5 years ago

Both times that I have needed service, things have not gone well. No matter how many times I called and asked to speak to a supervisor, I get the runaround. Let’s just say after my contract is up I probably won’t stay. 

Juliet 

on BestCompany

5 years ago

I am a customer for few years now. Overall they try to scam you if they can. The contractors that they send try to make it the owner fault so the AHS would not be obligated to pay and the consumer has to pay out of pocket to fix the issue. this regular issues happens all the times in every one home and we need good and honest people to fix it. Most of the contractors are trying to blame it on misuse and made it like the AHS in not responsibility to fix it. So the whole system is one big SCAM.