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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called in March 2019 to cancel policy. Company will not quit billing me. I called in July and paid 90$ bill and was assured my account was cancelled and finalized. Now I not only have ANOTHER bill from them for 150$ (this is Oct. mind you), but they tuned me into a collection agency. Sadly my family feels I need to contact our lawyer to get this company to quit fraudulently billing me!
Business response:
Hi Kate, Your concerns with the request to cancel are understood and the billing charges. I would be glad to speak with you and get the issue resolved.
I still have a problem with my air conditioner.
Business response:
Hi Monique, I hate to hear about your most recent service experience and the delay to have the AC system repaired. I would be glad to speak with you and assist.
American Home Shield is currently giving me the run around on my heating and cooling. The furnace has been decommissioned after 4 months. As for the HVAC it has yet to be looked at since they only looked at issues I pointed out. Now for my current issue is the company that said they need to replace the furnace is up charging me 2x labor costs to get items up to “code”. I have an invoice from them starring the code needs to be fixed before the new furnace is installed. They are quoting me 1300 dollars. When they filed it to A... read more
Business response:
Hi Jeff, Your concerns are understood in regard to the noncovered cost to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
After buying my house which included 1 free year of American Home Shield, I decided to stick with them as long as they provided a good value. After close to a year, I requested a service to check my HVAC and get a diagnostic that indicates an upgrade recommendation, the work order was closed like that. There were no help thru the phone either. Contract cancelled.
Business response:
Hi, Your concerns are understood in regard to your most recent experience to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
I am extremely disappointed that it takes a week for them to get a part authorized then you have to make another appointment for them to come back again before something is fixed
Business response:
Hi Colleen, I hate to hear about your most recent experience and delay in service that it takes to get a part authorized. I would be glad to speak with you and get the issue resolved.
Bottom line, they will rip you off. I have had nothing but problems getting any decent service from this company. I know, contact us and we would be glad to talk about it. Done that and no,you were not glad to talk about it. Talk is cheap how about living up to your contract and pick contractors who don't try to pad their estimates to cover for the low amount that you pay them. Remember BUYER BEWARE and if it's too good to be true it usually isn't. Don't get caught in this companies web of deceit.
Business response:
Hi Marc, Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.
Questionable excuse for not covering plumbing problem I had. Paid them $100 and stil had to pay plumber $65 service call.
Business response:
Hi Carol, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Don't waste your time or your Money with this company at ALL customer services SUCKS HOLD times crazy Please don't waste your money with this company go somewhere else I would not give them any stars this company is BAD not in a good way
Business response:
Hi Natisa, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.
customer service and responsiveness are their weakest attributes
Business response:
Hi Kim, Thank you for your feedback!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.