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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My AHS home warranty was provided to me by the seller of the house. The purchase of the AHS contract was handled through the escrow company. AHS provided a written quote for the warranty to the escrow company. The escrow company paid the quoted price. Then, the warranty agreement was issued, but the agreement price changed to an additional $150 from the quoted and paid amount. Now AHS is saying I can't use the warranty because there is an outstanding balance of $150. I have tried to call them numerous times. The calls always... read more
Business response:
Hi Craig, I understand your concerns with your account and the $150 charge. I would be glad to look into the charge and discuss your experience.
They don’t cover the easiest problems! Denied a stopped up bathroom sink but charged me to have someone come out who ended up flooding my bathroom. Not only did they keep my service charge of $75, they refused to take responsibility of their contractors damage. Been waiting days on a “supervisor” to call me back! Terrible coverage and horrible customer service. A total waste of money!
Business response:
Hi Hope, Your concerns are understood about your most recent service request and the repairs that were not completed. I would be gla dto speak withyou and discuss the issue to reach a resolution.
Don't waste your money. We had our Hot Water Heater service twice in Nov 2019. The plumber said we needed a new one. This is March 20, 2020 and still no reimbursement/ check for a new one. I have called them several times and am still waiting. Our heater has a small leak so now back to back showers, but one person can shower every morning.; There are 3 living here and one works. Now that the coronavirus is here, I can't go to the YMCA and no one is answering either AHS or the plumber. Right now I just want to cancel our cont... read more
Business response:
Hi Caryl, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I would be glad to speak wit you at your earliest convenience and assist with a resolution.
there are a lot of technicalities where a repair isn't really covered by American Home Shield. When they send a repair person out they try to up sell you for exuberant prices. For example, I had garage door coverage, but when the repair person got to my home I found that the coverage was for the garage door opener only. I had already paid the $100 service charge so I thought it would be cheaper to have him make the repair. The spring had broken on my garage door. His estimate was another $650. I called a local, reputable gar... read more
If I could give zero. We have dutifully paid them. Our refrigerator dies, they can’t be bothered.. as of this writing we are over a month w no fridge. THEIR tech said they could not fix it. Now they want another tech to try. It has been over a month! We are living out of ice chests in the bathtub. We have two small autistic children. AHS does not care. They will stick to their phone script, will not let you talk and if you interrupt them, you are rude and will be hung up on. Talking to their supervisors is pointless. The cal... read more
Business response:
Hi Daniel, Your concerns are understood regarding the delay in service and the ongoing issue to repair the air conditioner. I would be glad to speak with you and reach a resolution.
Been their customer for 19 yrs. AC broke, Repair tech broke door handle, felt very bad, apologized three times. I was not mad, figured his boss would pay. But the owner told AHS, "it fell into his hand" and was "old", the part from the door, which is impossible given its design. It could only break if force applied. Owner refused to pay. AHS did nothing although their contractors are required to over 2ndary damage. I am stuck with a $150 bill. Next week: Other AC broke. Refusing to have the same AC contractor, of course, I t... read more
Business response:
Lyn, I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.
HORRIBLE ,PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY,THEY WOULD NOT FIX YOUR PROBLEM,IF SOMETHING BREAKS THEY WOULD SEND CONTRACTORS THAT DON'T KNOW WHAT THEIR DOING ,INSURANCE TAKE YOUR 100 DEDUCTIBLE .
Business response:
Hi Jannette, Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.
Had issues with getting a plumber and HSA cooperation
Business response:
Hi Michelle, I would be glad to speak with you and get the issues resolved.
We placed a call into AHS on 12/26 due to a sewage plumbing issue that caused all our plumbing to back up, including sewage in our basement. Although Kyle (supervisor), assured us he would have someone out that day. No calls or service! We finally were able to reach someone the following day when they stated there was no record of our service call!!! We finally had a plumber come out on 12/27 who spent little time here and stated it was resolved. He barely pulled away when the plumbing backed up again!!! He later called AHS ... read more
Business response:
Hi Wright, Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.