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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told that that all I had to do is pay $100 deductible per incident. When my home AC stopped working, I called Home Shield to report the problem. My credit card was automatically charged $100. When the contractor came to check the unit, I was told that the compressor needs to be replaced, and that it will be $1,300 out of pocket cost on top of the $100. I have to pay for re-piping and 6 LBS of freon @$180/LB. I found a 30LB container of R22 freon for $390 ($13/LB) online. I called Home Shield back and informed them that... read more
Business response:
Hi Ammar, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you and discuss the non covered cost.
I had no problem with AHS until this recent incident when my AC compressor went out. The AC company that came out took a week to submit the diagnosis. I had to call everyday to get information. Which was they didn't have any information yet. When I called the AC company they said they were waiting for an ETA on how long it would take the part to come in before it's submitted. That took a week. Then once everything was approved by AHS and I called the AC company to find out when someone was coming to fix the AC I was told the... read more
Business response:
Antoinette, Thanks for choosing AHS for your home warranty needs. I hate to hear that you were not satisfied with the service received with AHS and I apologize for any inconveniences you have had related to your HVAC service request. I do want to advise that there is no set time for a repair to be completed. The policy is that the contractor will contact you within 24 hours to schedule an appointment within 48 hours to diagnose your issue. When parts have to be ordered, that will cause a delay in the repair being completed. ... read more
PLEASE READ!!! If you’re thinking about signing with AHS/or even if you already are...do yourself a favor and find coverage with another company. I’m not going to bother getting into the details of the 3 claims we have made with AHS, but only to say that this company WILL DO ANYTHING to get out of paying your claim..I mean anything! As least research what you are getting into(like I should have) BUT UNDERSTAND THIS!!! You were warned!!! So don’t cry after the fact. “Oh they were probably just one bad case “ seriously? Do you... read more
Business response:
Hi Michael, Your concerns regarding your American Home Shield experience are understood. I would be glad to speak with you and address the issues that you have experienced.
I submitted a claim to have my A/C repaired and A+ MAINTENANCE SERVICES CO.,INC 237 Tyson Rd, Dothan, AL 36301 was assigned for the repairs. The tech can out and did not diagnose or address the issue at all. I called AHS and complained, and the operator did not speak great English, transferred my to a supervisor, and then they hung up on me. It seems that this is an unprofessional company who sources the lowest grade service companies to do the work. Worst warranty I have ever had, and someone should read the Google reviews ... read more
Business response:
Hi Thomas, I hate to hear about your most recent experience to have the air conditioner repaired. I would be glad to speak with you and reach a resolution for the repairs.
Trying to get my spa heater repaired. I made the request on a Saturday and they did have a contractor out on Monday. His report said there was corrosion and pitting on the sensor that was causing the problem and there should be no problems. I was denied the claim saying that I had misused or mistreated the sensor. I spent over an hour on the phone trying to find how I damaged the heat sensor. I’ve never even seen the sensor. AH said the report stated it was misuse/treatment, I read the original hard copy report to them and t... read more
Business response:
Gary, I apologize that you were not pleased with how your request was handled and I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.
Took an hour for plumber to get authorization and told him it wasn't covered then his office calls the next day and says it is.
Business response:
Hi Kherbst, I hate to hear about the delay in service nd miscommunication experienced to have the repair completed. I would be glad to speak with you about the repairs.
First let me say, I've been a customer of AHS since 2008. My air conditioner was not cooling. I called for a service representative on 7/3. The company that was assigned to me was not able to come out until 7/9. AHS sent out a service representative. The representative came bright and early 7/9 and immediately stated that the motor was broken. I watched him as he talked with his company to let them know what the diagnosis was. He stated that it would take a couple of days to get the parts. And they would come back out to rep... read more
Business response:
Hi Gwanzetta, I understand your frustration with regard to the delay in service to have your air conditioner repaired. I would be glad to speak with you and reach a resolution.
The two technicians from Sam’s garage door we’re extremely professional. Unfortunately I cannot say that for other vendors that I have dealt with in years past. The best vendors thus far have been Sams garage door and Up to Code Plumbing.
Business response:
Hi Mike, Your concerns are understood regarding the previous vendors that have serviced your home repair needs. I would be glad to speak with you and get the issue resolved.
Happy with the results of 2 service calls. VERY UNHAPPY with the fact that AHS renewed my annual contract at a 33% increase in price w/o calling attention to this. Unethical, IMO
Business response:
Hi BP, We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.