This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It started on 5/29/19. Our Refrigerator stopped working. My wife and I went to look at new refrigerators at Lowes when all of a sudden I remembered that we have been with AHS for over 25 years now and why didn't I just call them. What a great idea!!! so we go back home and the very next day I got on their website and filled out the necessary questions to get service. I received a text message from their sub-contractor and they told me that they would call me in 24 hours. I got my phone call the next day and they told me that... read more
Business response:
Hi Alan, Your patronage to American Home Shield over the past 25 years is more than appreciated. Your concerns are understood regarding the delay in service experienced to have the refrigerator repaired. I would be glad to speak with you and get the issues resolved.
Maria finally reached out to us saying.. your check was ISSUED 8/8 and will take at least 7days. After 3mos they finally decided to issue a check. BUT Its not the amount that the customer service Rep promised , we’re getting $334.25 instead. SO what’s the point of paying more than $52/mo (624$/yr) if they will not cover anything? Might as well save your money right? LESS STRESS... its like you’re just giving them. FREE money. THIS COMPANY IS A JOKE .!
Business response:
Hi Ben, Your concerns are understood regarding the level of customer service that has been experienced to speak with a supervisor. I would be glad to speak with you and reach a resolution.
On 6/25/19 I called ahs about problems with my heat pump/ac. On 06/27 service tech arrived and diagnosed problem being I needed a new compressor. By /07/02 ahs had still not requested part. They finally sent request for a compressor and part arrived on 07/11. It was the wrong compressor so a new part was ordered. It is now 07/18 and was notified by service provider, part they were told was here yesterday is not. I've been without a/c since 06/23/19. Ahs had my service request marked as complete. You can only speak to people ... read more
Business response:
Hi George, Your concerns are understood regarding the delay in service and the ongoing issue to repair the air conditioner/heat pump. I would be glad to speak with you and reach a resolution.
I found similarities between my case and some other reviews. This company tries to blame their subcontractors for their failures. They told me repeatedly for over a week that their sub had not yet reported to them. I believe now they just try to evade their contractual obligation and not perform the repair or replace as they must do. I reported a faulty AC on 6/5/19. So far (6/13/19, I have only heard from them evasive messages. I am a real customer. I will not let them fool me. I will defend my consumer rights vigorously an... read more
Business response:
Hi Ignacio, Your concerns regarding the delay in service to have your air conditioner repaired are more than understood. I would be glad to speak with you and get the issues resolved.
Still waiting for AHS to call me regarding providing appropriate service for our Kenmore Elite dryer. Quality Appliance repair person explained that he could not repair a Kenmore dryer and it would need to be serviced by a Sears services. Still not repaired. Not good warranty service.
Business response:
Good morning Jack, Thank you for bringing this to our attention. We’re sorry you have had a bad experience. I would be glad to speak with you and assist with getting the dryer repaired sooner.
They are the worst company to deal with. They collect money from you but don't pay back when you have problems. They lie and don't let you cancel account. They will send you to collection and claim that you never cancelled account.
Business response:
Goozoo, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.
The disposal was leaking. They sent a tech and after a brief look and he claimed it is an installation issue because of his diagnosis AHS denied our claim. Then, he gave us an outrageous estimate to replace.
Business response:
Hi Steve, Your concerns are understood with the denial of the garbage disposal service claim. I would be glad to speak with you to reach a resolution.
Hours after Nick came out my unit blew up. Nick then came back out and said that fire was caused by a power surge. I reached out to Georgia power as well as my neighbors and. I one had a power surge. Georgia power has no record of a power surge on the day of the incident. It is July 22nd and I have been without air for weeks
Business response:
Hi Alisha, I would be glad to speak with you and get the air conditioner issues resolved.
This company is horrible. They won’t fix anything cause everything is behind the wall. Total waste of money don’t purchase the warranty.
Business response:
Hi Joe, I hate to hear about your experience with American Home Shield and the issues that you experienced to have the leak repaired. I would be glad to discuss contract coverage and the contractors that serviced you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.