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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was over 24 hours, before I heard from repair person. Had to call AHS TWICE.
Business response:
Hi Shirley, Your feedback is more than appreciated.
My husband is a disabled vet and can not fix the things that come up. We have had AHS for several years and have used service a couple times for a washer repair in the home we live in and appointments were very slow but I understand since we live in a very small town. The washer kept breaking down and I finally just bought a new one didn't want to wait to have them replace that same part again. Our rental house is 8 hours North and have had service once that still took several days to but finally repair was completed than la... read more
Business response:
Hi, I hate to hear about your less than satisfactory experience to have the washer and sewer pump repaired. I would be glad to speak with you and discuss the repair cost.
If I could rate them without any stars I would - long story short, a broken A/C on my rental in AZ in June, during a heat wave, took 2 weeks to finally resolve. During that time, I spent hours on the phone with AHS, accused of lying by the representative, transfer and drop, extended hold times while they were "researching". AHS put calls into the vendor but when I called, never had any notes that the vendor called them back or updated them. Never had any notes that the vendor even came out to my rental. I called the vendor m... read more
Business response:
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I look forward to your response.
I called for a plumbing repair the first week of October. Was told that I has to pay my $125 fee up front. Was then informed that I would have to find my own plumber and wouldn't be charged the fee up front. Karla sent me an email with PDFs I couldn't open. I found a plumber who could be at my house in 30 minutes. I left work and made the 30 minute drive home, emailing Karla and asking her to re-send the documents and to call me. She sent the docs but didn't call me. The plumber arrived about the same time I did and snaked m... read more
Business response:
Hi M, I hate to hear about your most recent experienced to have the repair completed. I would be glad to speak with you to reach a resolution about the service fee.
After 16 years with them they raised my rates from $62 a month to $109 a month as I 'used them too many times.' Wow! So I dropped them. Potential customers should be aware of this.
Business response:
Hi, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.
Unless you have time the wait time to ininiate a service call, then you have to do online... wait time ridiculous. Understand the wait time because of Covid-19 but you know that so why not put extra representatives on during this time?
Business response:
Good evening Carolyn, Thank you for your feedback regarding the hold time during the pandemic.
I was very disappointed when american home shield was supposed to have given me a credit for having a company out and service my unit in my house air conditioning for the 2nd time. it wasn't repair correctly thr frist time. they had to come out american home shield said they wouldn't charge me for the follow up visit, come to find out that they did charged me for service call. I am Disappointed with American home shield.disputing with my American Express because I was told otherwise very Disappointed I will be canceling my c... read more
Business response:
Hi Will, I hate to hear about your most recent AHS experience and the credit that you were waiting to receive. I would be glad to speak with you and get the issue resolved.
These guys are the worst...If I could give them less than one star I would. Our water heater broke 3 months after buying our home. Clearly it should have been covered under the warranty. They offered us a smaller, inferior water heater because they said it had similar capacity. I declined. Then things got interesting. Long story short it took over 2 weeks to get our water heather replaced and it cost us over $1000 out of pocket. This is a total scam and not a true "warranty"
Business response:
Hi Matthew, Your concerns regarding the water heater replacement are understood. I would be glad to speak with you and discuss the non covered cost paid for the repair.
The phone wait time is to long you could work on that aspect
Business response:
Hi David, I hate to hear about the hold time that you have experienced. I would be glad to speak with you about your service experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.