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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were quick, efficient and offered options.
Business response:
Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
The technicians that were sent out were quick and efficient. 1 st tech recommend replacement of the dryer vs the cost of parts necessary for repair, 2nd tech sent out because they needed a 2nd opinion because of cost. Well parts got ordered and a month later parts were still on order and finally American Home Shield stepped up and offered a replacement option. Service was good, it just took to long for a resolution on this appliance. I had a previous appliance that failed and the service was very quick and efficient.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The ease of service request on the web is very easy to use and the contractor assignment is quick as well. The only reason I didn't give them a 5 star is because they send out solicitation emails on maintenance specials like dryer duct cleaning. AHS assigns this contractor, but in one instance I had a problem because of the contractor and they had no record of it since it was not a service request. Even though they chose / assigned the contractor to me they felt exempt of all responsibility.
Business response:
Your feedback is greatly appreciated.
The few for a claim could be a little love but the services overall are good and nice to have.
Business response:
Hi Veronica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Easy call in, quick scheduling and prompt vendor service repair
Business response:
We're glad to hear your experience went well.
Quick customer service and great follow-up!
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Excellent, efficient, and professional service.
Business response:
Thanks for sharing your positive feedback.
We wanted one of our ac units to get a tune up and the AC company said there was a leak and claimed that it was a pre existing condition which I don't know how they could make that claim when we didn't know about it. So American Home Shield said they wouldn't cover it because of some BS that a lazy ac technician made up and we paid $100 and he didn't even do a tube-up cleaning just said there was a problem and said we could call them to fix it. Kind of disappointed that we get a home warranty and they don't take care of the ... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Sent a very reliable technician that got the job done
Business response:
Hi Ronni. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 143,033 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.