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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rep was helpful with my repair request and with handling my frustration over the first company dispatched for the repair.
Business response:
Hi Sharon, We appreciate your feedback and hope you continue to enjoy American Home Shield!
The whole process was easy. I unfortunately had a claim. Getting a hold of a rep was easy. The repairman came out and quickly fixed the problem. I also appreciated the communication along the way. I received reminders of the visit, the name of of my repairman, as well as updates for when he was close by.
Business response:
Hi Ali, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
timeliness of response. and finding the problem quickly
Business response:
Hi Marcelle. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
I have used AHS for almost 20 yrs! I am now on a fixed income and concerned about costs like everyone! Their service has always been stellar and their customer service is awesome! They actually take the time to listen to their customers! They know the importance of keeping longterm customers!! I would recommend them to anyone!!
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We use American Home Shield and it is the best decision we've made since owning our home. We haven't had a lot of issues but for the few ones that we've had, it was a breeze getting them taken care of through AHS and their customer service is helpful and friendly.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Every time I had a claim an appointment was promptly scheduled and a serviceman showed up when he said he would. The only problems I had was when my wall air conditioner quite working and the serviceman looked at it and said there was nothing that one could do except replace it but apparently he told AMS that it was a window air conditioner being used as a wall air conditioner and they didn't cover window air conditioners. Then right around Christmas and it was zero outside my boiler quit and the same guy that looked at my a... read more
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Our refrigerator went out on us. American Home Shield sent someone to repair it but it wasn’t repairable. They replaced our refrigerator with a brand new one! We really appreciate all of the support and guidance that they gave us.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Quick attention to needs. So glad we changed insurance warranty companies.
Business response:
Hi Yvonne. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to taking care of your next repair need as well.
Fast response and even though they could not service my a/c, the company they sent was fair and did an exceptional job.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,935 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.