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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
During covid, the experience was terrible. With covid over, experience is back to normal - good\.
Business response:
We're glad to hear your experience went well.
They have always been very helpful when I have needed them for services for my home needs
Business response:
Thanks for sharing your positive feedback.
AHS just replaced my built-in GE over-the-range microwave. They sent a GE appliance technician to diagnose the problem, and determined that a new replacement was the best option. They instructed me how to order, and gave me choices on make and model. I made my selection, it was delivered and installed, and the old microwave taken away. This took only one phone call (to report the issue). No muss, no fuss, just good service.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Customer service has always been good, but the two representatives who assisted .e during my most recent contact truly went above and beyond.
Business response:
Hi, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Have only had one claim for an oven. Great service was provided and was taken care of quickly.
Business response:
Hi Jared, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
I have never had an unsuccessfully resolved issue with any of my claims.
Business response:
Hi Lisa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
The contractors assigned are generally pretty good. So far AHS has been easy to follow up with when reaching a live person. The website is somewhat challenging
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
American Home Shield is quick to find a reputable contractor or company to solve issues that arise with what is covered on the policy. I have had positive experiences from start to end. I recommend AHS for all homeowners!
Business response:
Hi Castina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Contracted company responded quickly to set up appointment, communicated name and time repair tech would arrive and performed task promptly
Business response:
Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,109 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.