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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Best company and caring employees. They will actually listen to you and help you.
Business response:
Thanks for sharing your positive feedback.
They took from 10/7_10/29 to ok my appliance being replaced
Business response:
Hi Jacqueline, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.
We have been AHS customers for many years. They have provided great service for us on a number of things. From a pipe leak in the wall to a new HVAC system.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
They wanted to charge me over $1800 for a water heater. I went to HD and replaced it myself for $549. So much for the replace part of the warranty!! My policy covers up to $2000 for a water heater, but they would not replace mine and it is shot, leaking all over the floor. At least they cover the little stuff. They replaced the fan on my AC unit. Had great customer service with AHS and the company who fixed it.
Was understanding with my issues and had a great company to fix my issue.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
I have had 2 claims and they went very smooth, very happy will return to AHS.
Business response:
Thanks for letting us know everything is working out for you!
The responsiveness of AHS following the repair vendor's assessment of the washing machine failure was relatively quick. You either accept AHS's manufacturer for the replacement or they give a dollar amount that they'll credit you toward whatever manufacturer you pick. The latter is what I did; and their reimbursement check was in our mailbox in less than 10 days. My wife and I were very happy with the process and the response!
Business response:
Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Our first call the problem was not resolved, but a recall was done with the same company. At that point the problem was resolved.
Business response:
Thanks for letting us know everything is working out for you!
Everything was taken care of in a timely fashion
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,115 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.