American Sale Customer Service/ Pick-Up/ Warehouse

4.8

Retail
Tinley Park, IL

About this business

Retail Department Stores Outdoor Furniture Stores

Location details

8407 185th St, Tinley Park, IL, 60487, United States

Get directions

Weekday	Schedule	Status
Mon	10:00 a.m. to 5:00 p.m.
Tue	10:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	10:00 a.m. to 5:00 p.m.
Fri	10:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.82,383 reviews

Select a rating

Judith S

3 years ago

My Patio chair was delivered with one leveler missing,chair was suppose to be replaced instead the delivery guys took the chair apart on the truck and put a another part on the chair with a leveler on it,now the chair legs are uneven we were told to just sit in the chair and it will get better,we did not accept that and had the delivery guys to correct the problem by leveling the chair legs,the delivery was terrible.

Business response:

Hi ******, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. After looking into this matter further, we see that our *************************** is already in the process of ordering a replacement chair in order to resolve this as soon as possible. If you have anything else to resolve, please contact our *************************** at ************. Thank you ... read more

Tiffany M

3 years ago

If you want to spend a lot of money on a cheap pool (10k for a 21 foot pool) go to American Sales. They wont tell you about the horrible installers they contract with or that they have downgraded their pumps and filters. The ladders they supply are garbage. No one is available to help a newbie with any questions. Horrible experience and definitely avoid OUTDOOR SPECIALSTS as your installers.

Business response:

Hi *******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We strive to carry the best quality products for our customers and have not downgraded our products. We're sorry to hear you had a bad experience with your installer. We have sent your feedback on to our management to address. If you have anything to resolve or any questions please reach out to our *************************** at ************. Thank you.

Chris M.

3 years ago

Just like many of the others reviewing on here say, once American Sale has your money they are done with you. They have Shady sales practices, like withholding information. Example: The salesperson made it seem like we would have our pool installed in late May early June. They delivered it end of May, and I had to store everything inconveniently in my garage. Now ,here I am mid July and still not done. No answers from customer service except one sentence emails. Can't get ahold of anyone on the phone. They do not call back. ... read more

Business response:

Hi *****. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We always strive to be transparent with our customers and apologize if you did not feel this was the case. ****************** are usually an estimate since there are many factors to be taken into consideration that are beyond anyone's control such as weather, etc. However, we completely understand your frustration and have sent this feedback on to our management to address. We h... read more

rhonda s

3 years ago

This is the worst company I've ever had to deal with! I paid for everything up front and had nothing but problems with the installer who sent a guy out in advance to **** the ground and the guy ended up digging the ground before ComEd had even marked the ground and sure enough he dug right over the electrical lines! That was just one of the issues it became one problem after another and trying to get any help from American sales is a joke! Once you have paid they are done with you and could care less if your pool gets instal... read more

Business response:

Hi ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We are looking into this matter to resolve the issue as soon as possible. When encountering problems as such, it is recommended to directly contact your installer for the quickest response. Our team can reach out to the installer for you but it is highly recommended per the install agreement for the customer to reach out to their installer directly before contacting American Sale. Since our installers are ... read more

Melissa G

3 years ago

Pool was installed with giant craters and sharp spots under. Paid for sand and barely any was used. The strainer that connects to the filter was even on backwards. The pool is so limo at the bottom its ridiculous

Business response:

Hello *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback directly to **************** Department to address. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.

Tammy K

3 years ago

Over a year ago, in February/March 2021 I believe! We ordered/purchased a hot tub and paid cash. Almost 5k!!! The delivery was delayed because of the cargo ships being stuck in the canal.. we finally received our hottub in late April. But it didn't come with stairs or a lidlift!! Both, we were told, were on back order for over a year!!! I expressed that we would need stairs sooner than that, as my husband is disabled and needs them to get into the hotttub more easily. After no word from the store about the stairsfor roughly ... read more

Business response:

Hi *****. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We completely understand your frustration and have sent this feedback on to our management to address. After looking into this matter further we see that the products were in fact on backorder. They arrived to our facility on June 15th and were not checked in to the stores inventory database until later in the day on June 18th. This may be the reason you were not contacted right... read more

Arthur D.

3 years ago

Horrible job, they sold me a pool in the begging of May. Really quick delivery, with in 3 days. Then they said an installer would reach out to me with 10 business days to arrange an install ( which they told me in the store would be end of June-early July). Everything was fine until after about 2 weeks no one called, so I started to call the corporate office to what was going on. All they did was transfer me to the pool install person and an answering machine answered to leave name and number which I did everyday. Finally, o... read more

Business response:

Hi ******. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We completely understand your frustration and have sent this feedback on to our management to address. We apologize on behalf of the installers for any delay in communication as well as the wait times. After looking into this matter further, our records show that your deposit of $850 has been refunded to you. If you are still not seeing this in your account, please contact your... read more

William C

3 years ago

Its been horrible. Why well my expectations of your company were high thought one of the better places to go for a grill . The first grill came damaged missing parts . The delivery guys were ****. In a hurry didnt care about anything. Had to return that grill second grill just as bad took forever to get it when it was in stock everywhere else had to call mirrors checking on order. Finally get it its damaged and missing parts . O but first they showed up 4 days late . I called of work lost pay and no one even came . They were... read more

Business response:

Hello *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We sincerely apologize and have sent this feedback directly to our management to address. After looking into this matter further we see that our **************** Team has been working towards resolving this issue as soon as possible. Thank you for your time and patience.

Leslie M

3 years ago

Many issues with this order. My phone number was transposed in their system. The order was not found. The order was not delivered on time as the delivery truck broke down. The quality of the furniture does not equal the price. **************** calls go to an answering machine. The live agent never calls back.

Business response:

Hi ******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. If you have anything else to resolve, we encourage you to call our **************** at ************ or email us at *********************************************** We would love the opportunity to resolve any issues. Thank you.