American Sale Customer Service/ Pick-Up/ Warehouse

Tiffany M 

on BBB

3 years ago

If you want to spend a lot of money on a cheap pool (10k for a 21 foot pool) go to American Sales. They wont tell you about the horrible installers they contract with or that they have downgraded their pumps and filters. The ladders they supply are garbage. No one is available to help a newbie with any questions. Horrible experience and definitely avoid OUTDOOR SPECIALSTS as your installers. 

Chris M. 

on BBB

3 years ago

Just like many of the others reviewing on here say, once American Sale has your money they are done with you. They have Shady sales practices, like withholding information. Example: The salesperson made it seem like we would have our pool installed in late May early June. They delivered it end of May, and I had to store everything inconveniently in my garage. Now ,here I am mid July and still not done. No answers from customer service except one sentence emails. Can't get ahold of anyone on the phone. They do not call back. ... read more

rhonda s 

on BBB

3 years ago

This is the worst company I've ever had to deal with! I paid for everything up front and had nothing but problems with the installer who sent a guy out in advance to **** the ground and the guy ended up digging the ground before ComEd had even marked the ground and sure enough he dug right over the electrical lines! That was just one of the issues it became one problem after another and trying to get any help from American sales is a joke! Once you have paid they are done with you and could care less if your pool gets instal... read more

Melissa G 

on BBB

3 years ago

Pool was installed with giant craters and sharp spots under. Paid for sand and barely any was used. The strainer that connects to the filter was even on backwards. The pool is so limo at the bottom its ridiculous 

Tammy K 

on BBB

3 years ago

Over a year ago, in February/March 2021 I believe! We ordered/purchased a hot tub and paid cash. Almost 5k!!! The delivery was delayed because of the cargo ships being stuck in the canal.. we finally received our hottub in late April. But it didn't come with stairs or a lidlift!! Both, we were told, were on back order for over a year!!! I expressed that we would need stairs sooner than that, as my husband is disabled and needs them to get into the hotttub more easily. After no word from the store about the stairsfor roughly ... read more

Arthur D. 

on BBB

3 years ago

Horrible job, they sold me a pool in the begging of May. Really quick delivery, with in 3 days. Then they said an installer would reach out to me with 10 business days to arrange an install ( which they told me in the store would be end of June-early July). Everything was fine until after about 2 weeks no one called, so I started to call the corporate office to what was going on. All they did was transfer me to the pool install person and an answering machine answered to leave name and number which I did everyday. Finally, o... read more

William C 

on BBB

3 years ago

Its been horrible. Why well my expectations of your company were high thought one of the better places to go for a grill . The first grill came damaged missing parts . The delivery guys were ****. In a hurry didnt care about anything. Had to return that grill second grill just as bad took forever to get it when it was in stock everywhere else had to call mirrors checking on order. Finally get it its damaged and missing parts . O but first they showed up 4 days late . I called of work lost pay and no one even came . They were... read more

Leslie M 

on BBB

3 years ago

Many issues with this order. My phone number was transposed in their system. The order was not found. The order was not delivered on time as the delivery truck broke down. The quality of the furniture does not equal the price. **************** calls go to an answering machine. The live agent never calls back. 

Robert M. 

on BBB

3 years ago

Worst experience I could have ever imagined. From buying the pool to them expecting me to store it in my garage for a year and a half because they said you have to take it when it comes in or you'll get put to the back of the line for setup. Which was mid June 2021.. Then they promise it's 48 payments "from date of setup" yet it sat in my garage for as I said a year and a half and they want to charge me after sending out 2 contractors who could not do the job 1. Not licensed and 1. No insurance so my village won't issue a pe... read more