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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
No call was received when the item arrived and had been in their warehouse for weeks. I was told to take the issue up with the salesman *********The item was delivered to an address in a neighboring town. It took multiple calls to finally receive my item.
Business response:
*********************, thank you for taking the time to provide us with this feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. After looking into this matter further we see that there was a lead time of approximately 12 - 16 weeks in which the store associate should have informed you about. Once the order is paid in full, our team is able to deliver the item. The cover was in the warehouse until your order was paid in full. Our records show that ... read more
DO NOT BUY FROM AMERICAN SALE!1 year later Our liner has a defect and is leaking. As stated by American Sale it is clearly A MANUFACTURED DEFECT that is allegedly covered under a 10 year warranty because we cannot find a tear. We can get into how we got FUC*ED out of more money there later.Again we started calling American Sale and they just gave us the runaround. Oh we need to take this to customer service 2 days later the same person would call back and act as though they never spoke to us at all. This has been going on fo... read more
Business response:
Hi ***. Thank you for taking the time to provide us with this feedback. Were sorry we failed to meet your expectations. We have sent this feedback on to our management to address. Leaving the sand under the pool wet, is fairly normal when installing a pool. According to our records your pool was installed in May 2021 and we were informed about the rip in the liner this year, after your 1 year warranty had expired. In order to assist with this, we recommended reaching out to the manufacturer to file a claim since in the case ... read more
Brand new hot tub had a defect from day 1. ****************** is unresponsive, and it took multiple calls, and over a month to get resolution. Resolution was to swap out the tub with a new one, and hook it back up. When they delivered, they would not hook back up the electric so I had to pay an electrician again to come and pick it up. My message about reimbursement for that cost or even a store credit has not been answered.I would not buy from them again just based on the very bad service department experience. Hopefully no... read more
I contacted American Sales on June 2, 2022 after purchasing a new patio dining set. The table which is aluminum was advertised to have double baked on protection that would last for years. It didnt. Before I could even use the table the finish did not withstand the rain. It had horrible unsightly spots. Fast forward after waiting 2.5 months for a replacement table on Friday August 12th the wrong style table was delivered. Summer is almost over, I wont need it soon. I need the correct NEW table delivered with a sense of urgen... read more
Business response:
Hi ***. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We have sent this feedback directly to our management to address. After looking into this matter further, we see that our **************** has been in contact with the manufacturer to resolve this issue as soon as possible. We understand your frustration and sincerely apologize and assure you that we are doing everything possible to make this right. A team member will be in contact with you with updates. Than... read more
My Patio chair was delivered with one leveler missing,chair was suppose to be replaced instead the delivery guys took the chair apart on the truck and put a another part on the chair with a leveler on it,now the chair legs are uneven we were told to just sit in the chair and it will get better,we did not accept that and had the delivery guys to correct the problem by leveling the chair legs,the delivery was terrible.
Business response:
Hi ******, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. After looking into this matter further, we see that our *************************** is already in the process of ordering a replacement chair in order to resolve this as soon as possible. If you have anything else to resolve, please contact our *************************** at ************. Thank you ... read more
If you want to spend a lot of money on a cheap pool (10k for a 21 foot pool) go to American Sales. They wont tell you about the horrible installers they contract with or that they have downgraded their pumps and filters. The ladders they supply are garbage. No one is available to help a newbie with any questions. Horrible experience and definitely avoid OUTDOOR SPECIALSTS as your installers.
Business response:
Hi *******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We strive to carry the best quality products for our customers and have not downgraded our products. We're sorry to hear you had a bad experience with your installer. We have sent your feedback on to our management to address. If you have anything to resolve or any questions please reach out to our *************************** at ************. Thank you.
Just like many of the others reviewing on here say, once American Sale has your money they are done with you. They have Shady sales practices, like withholding information. Example: The salesperson made it seem like we would have our pool installed in late May early June. They delivered it end of May, and I had to store everything inconveniently in my garage. Now ,here I am mid July and still not done. No answers from customer service except one sentence emails. Can't get ahold of anyone on the phone. They do not call back. ... read more
Business response:
Hi *****. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We always strive to be transparent with our customers and apologize if you did not feel this was the case. ****************** are usually an estimate since there are many factors to be taken into consideration that are beyond anyone's control such as weather, etc. However, we completely understand your frustration and have sent this feedback on to our management to address. We h... read more
This is the worst company I've ever had to deal with! I paid for everything up front and had nothing but problems with the installer who sent a guy out in advance to **** the ground and the guy ended up digging the ground before ComEd had even marked the ground and sure enough he dug right over the electrical lines! That was just one of the issues it became one problem after another and trying to get any help from American sales is a joke! Once you have paid they are done with you and could care less if your pool gets instal... read more
Business response:
Hi ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We are looking into this matter to resolve the issue as soon as possible. When encountering problems as such, it is recommended to directly contact your installer for the quickest response. Our team can reach out to the installer for you but it is highly recommended per the install agreement for the customer to reach out to their installer directly before contacting American Sale. Since our installers are ... read more
Pool was installed with giant craters and sharp spots under. Paid for sand and barely any was used. The strainer that connects to the filter was even on backwards. The pool is so limo at the bottom its ridiculous
Business response:
Hello *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback directly to **************** Department to address. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,450 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open at 10:00 a.m.