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American Sale - Naperville
- Retail
- Naperville, IL
About this business
Location details
676 Amersale Drive, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ok, you are thinking of driving to the American Sale in Naperville for a spa, outdoor furnishings, spa or pool supplies. I'm here to assist you and let you know in advance that you will be wasting your time. My wife and I purchased our hot tub at another American Sale so we genuinely like the company. It's just that this location is so, so bad that it sets all new standards for being dismal. I came in for spa filter cleaner. Pretty common item for those that own a hot tub. The young teenage guy in the department that 1) "I d... read more
Business response:
Hi Michael. Thank you for your valued feedback. We're sorry you did not have a good experience at our store. We are in our busy summer season right now so we have hired a few extra people. But they are still pretty new and learning. We sell a lot of different items that can sometimes be a bit technical, so they don't always know the answers when asked. We do train our employees to look for an associate that can help answer the question rather than giving a customer incorrect information. Which it sounds like this young team ... read more
Buyer beware if buying a play set from naperville. I bought a play set in April 2017 and had constant issues that took me complaining for 5 months before getting parts to replace. One replaced the floor panels popped up and daughter foot got caught between panel and wood. Luckily i was close to catch her cause she feel backwards with her foot caught between the panel. I call and no one care and ask for picture. Ask to have a manager come to see this and say a repair worker will come out. Just seems no one cares at all.
so my family decided to go with this company for our pool because they were the only company who said they could get us in before the end of summer unfortunately we have had many issues with them we were told we needed to move a com ed line in order for them to start so we moved it 2 days later and contacted our representative from the company like he asked us to he then calls us to inform us he was reach out to us in 3 weeks for a potential start date and ignored our calls when we tried to question this eventually the last ... read more
Business response:
Hi Bailey, Thank you for taking the time to reach out to us regarding your pool experience. We deeply apologize for what happened. What you have detailed out is something we need to be sure to address with the company that was assigned to your pool install. Can you message us what company came out to your house for this project? If you don't recall the name of the company, but know the name of someone you talked with there that will be of help to us as well. If you can also include your last name and zip code in the mes... read more
I would give 0 if I could. Came in to buy a new grill and was greeted promptly, and told if I had any questions to ask, but ask who? The associate ran off before I could say a word. Waited over by the grills for 40 plus minutes and received great customer service from another customer who answered the questions. Finally after asking does anyone want to sell me a grill, Ed the associate came back. Ended up purchasing the grill, only because of the financing. Setting up the delivery was a joke, needed a Saturday delivery and ... read more
We were looking around the store for a good 30 minutes without being greeted or asked if we needed any help. Waited at the checkout for 5 minutes while the young cashier was rubbing the managers head at his desk. Finally noticed us waiting and came over to check us out. No apology for the wait or anything. Won't be visiting this store again.
Business response:
Hi Melissa, thank you for reaching out to make us aware of your experience. We apologize for your wait and not being greeted upon your visit in. Our focus is to ensure we provide a 5 star experience, which we did not deliver for you. We will address this with the staff and management in order to correct our practices. We hope we can earn your trust back and that we have an opportunity to make it a 5 star experience.
Bought a hot tub. Tub was defective from day one. Egotistical service people tried to fix several times. Tried blaming poor installation and everything else. Ended up buying replacement tub somewhere else and it worked perfectly.
We recently purchased Christmas decorations on line from American Sale in Sept. 2015. I went to install the decorations Dec.14, 2015 and they came out of the box falling apart and are the worst quality I've ever seen. I called the company to return them and was told that they have a 15 day return policy. Now I am not in the habit of putting up my Christmas decorations in Sept. So now I have $213.77 in junk lights that I'll never use and I'll NEVER call on American Sale again.
Avoid American Sales in Naperville at all costs - their customer service is the worst and heaven forbid you have a return over 30 days old. Only store credits are issued even on items that are defective. The store was empty today when everywhere else I shopped were packed?? Their poor customer service has a lot to do with that !!!! This is not the first problem I have had with their poor customer service policies and we mistakenly made another purchase and were disappointed again?? Never again !!! Beware!!
American Sale has an interesting business model one should be aware of prior to purchasing anything that you are setting up for delivery. I learned of this model in the last week when I was informed they could not deliver something I paid for because they sold it out of stock. Bryan in Naperville explained to me that American Sale stands behind the price of something but they do not stand behind stock levels. In other words, they will sell you something and during the time you are waiting for delivery if they can sell the pr... read more
Frequently asked questions about American Sale - Naperville
How is American Sale - Naperville rated?
American Sale - Naperville has a 4.4 star rating with 1,241 reviews.
When is American Sale - Naperville open?
American Sale - Naperville is closed now. It will open at 10:00 a.m.