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American Sale - Naperville
- Retail
- Naperville, IL
About this business
Location details
676 Amersale Drive, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Good luck getting a hold of them. We have been trying to make a large purchase from them for three weeks and can't even get a hold of someone to provide pricing details. When we do get a hold of someone they've been extremely rude, don't get us to the right department and eventually hang up on us. Do you not want to make sales?
Business response:
Hi Jess. We're very sorry we failed to meet your expectations. Please reach out to our Customer Service department to let us know how we can improve at 708-614-6552. Thank you!
Last time I ever spend my money at American Sale. I see why these types of stores are closing. Customer service is nonexistent. Went in to purchase some Lemax items. One was on display. There were none in the store and I was told they can't sell the display. Strange, since I've always purchased the displays in the past. Asked to speak to manager. Waited 20 minutes Manager never came out. Lol what a joke. It's ok I don't need to drop any money here.
horrible people to do business with. not particularly this location. the company does nothing but lie and cheat. don't expect any support on anything you buy. warranty is non existent. go anywhere but here.
Just to warn anybody who might be interested in the sling chairs, DO NOT buy them there!!! We bought some in June of last year. We covered them in bad weather all summer. Covered them over winter, and they are terrible! One of the feet fell off so that one isn't any good unless we can find a replacement which American Sales doesn't carry!! There is rust coming out of who knows where. If we move them, rust drips out! The salesman I spoke to told me that's what happens with steel frame patio furniture!! Well, isn't it ment to ... read more
I bought Christmas garland on sale 1/7/29. It was suppose to be on clearance so I bought 4 for 4.99. I think the regular price was 10.99. So I am all happy I was getting a deal. Later the same door I found the garland for 1.44. So I went back on 1/9/19 to return the item only to find out if you Christmas items after 12/15 no exchanges or returns. I read the policy on the receipt. Its like a contract cancellation fees from 10 to 50%. There all kinds of restrictions. Make sure you don't plan on returning the item. I ... read more
I shopped for a Christmas tree and other accessories to decorate the tree. When I asked about return policy, I was told 14 days for tree and 30 days for rest. I needed to return two items totaling $45. I was told that they are not accepting returns after Dec 15th. I told the manager that these items were were never opened and he can check those.Most he would do is give me gift cards for $45 and told me-HE IS DOING ME A FAVOR. Hard to believe in this day and age, such restrictive Return Policies. I certainly wouldn't want to ... read more
Business response:
Hello Sandeep. Thank you for your feedback. Unfortunately whomever spoke to you regarding our return policy originally was mistaken. Our receipts and registers all have our return policy on Christmas items very clearly listed. We do not take back returns after Dec. 15th due to having issues in the past with people purchasing our Christmas decorations, using them, and then returning them after the Christmas holiday. This policy was put into effect to discourage this. This is a very common return policy for holiday and decor ... read more
Customer service here is awful. Walked up to a worker to ask a question and he just ran past me saying he is on a call.
Business response:
Hello Timothy. Thank you for your valued feedback. We apologize that our staff member was handling a call and wasn't able to assist you. We have sent your review to the management and review to help discuss strategies to give in-store customer's assistance even if a staff member is assisting over the phone. Thank you!
Worst experience EVER. They lost our paperwork, the pool was supposed to be installed 5/22, didn't get installed until 6/7... once installed we were not supposed to pay a dime. The installer demanded $300 which was NEVER discussed. The pool they installed is a safety hazard. We have been trying to get a hold of someone for over 5 days regarding removal and a refund and no one will contact us back! Not to mention, the installers left our house looking like a junkyard and no one seems to care!!! After zero response from either... read more
Ok, you are thinking of driving to the American Sale in Naperville for a spa, outdoor furnishings, spa or pool supplies. I'm here to assist you and let you know in advance that you will be wasting your time. My wife and I purchased our hot tub at another American Sale so we genuinely like the company. It's just that this location is so, so bad that it sets all new standards for being dismal. I came in for spa filter cleaner. Pretty common item for those that own a hot tub. The young teenage guy in the department that 1) "I d... read more
Business response:
Hi Michael. Thank you for your valued feedback. We're sorry you did not have a good experience at our store. We are in our busy summer season right now so we have hired a few extra people. But they are still pretty new and learning. We sell a lot of different items that can sometimes be a bit technical, so they don't always know the answers when asked. We do train our employees to look for an associate that can help answer the question rather than giving a customer incorrect information. Which it sounds like this young team ... read more
Frequently asked questions about American Sale - Naperville
How is American Sale - Naperville rated?
American Sale - Naperville has a 4.4 star rating with 1,212 reviews.
When is American Sale - Naperville open?
American Sale - Naperville is closed now. It will open at 10:00 a.m.