American Sale - Naperville

Sandeep K. 

on Yelp

6 years ago

I shopped for a Christmas tree and other accessories to decorate the tree. When I asked about return policy, I was told 14 days for tree and 30 days for rest. I needed to return two items totaling $45. I was told that they are not accepting returns after Dec 15th. I told the manager that these items were were never opened and he can check those.Most he would do is give me gift cards for $45 and told me-HE IS DOING ME A FAVOR. Hard to believe in this day and age, such restrictive Return Policies. I certainly wouldn't want to ... read more

Timothy P. 

on Yelp

7 years ago

Customer service here is awful. Walked up to a worker to ask a question and he just ran past me saying he is on a call. 

Allison G. 

on Yelp

7 years ago

Worst experience EVER. They lost our paperwork, the pool was supposed to be installed 5/22, didn't get installed until 6/7... once installed we were not supposed to pay a dime. The installer demanded $300 which was NEVER discussed. The pool they installed is a safety hazard. We have been trying to get a hold of someone for over 5 days regarding removal and a refund and no one will contact us back! Not to mention, the installers left our house looking like a junkyard and no one seems to care!!! After zero response from either... read more

Michael G. 

on Yelp

7 years ago

Ok, you are thinking of driving to the American Sale in Naperville for a spa, outdoor furnishings, spa or pool supplies. I'm here to assist you and let you know in advance that you will be wasting your time. My wife and I purchased our hot tub at another American Sale so we genuinely like the company. It's just that this location is so, so bad that it sets all new standards for being dismal. I came in for spa filter cleaner. Pretty common item for those that own a hot tub. The young teenage guy in the department that 1) "I d... read more

Richard S. 

on Yelp

7 years ago

Buyer beware if buying a play set from naperville. I bought a play set in April 2017 and had constant issues that took me complaining for 5 months before getting parts to replace. One replaced the floor panels popped up and daughter foot got caught between panel and wood. Luckily i was close to catch her cause she feel backwards with her foot caught between the panel. I call and no one care and ask for picture. Ask to have a manager come to see this and say a repair worker will come out. Just seems no one cares at all. 

Bailey F. 

on Yelp

8 years ago

so my family decided to go with this company for our pool because they were the only company who said they could get us in before the end of summer unfortunately we have had many issues with them we were told we needed to move a com ed line in order for them to start so we moved it 2 days later and contacted our representative from the company like he asked us to he then calls us to inform us he was reach out to us in 3 weeks for a potential start date and ignored our calls when we tried to question this eventually the last ... read more

Paul L. 

on Yelp

8 years ago

I would give 0 if I could. Came in to buy a new grill and was greeted promptly, and told if I had any questions to ask, but ask who? The associate ran off before I could say a word. Waited over by the grills for 40 plus minutes and received great customer service from another customer who answered the questions. Finally after asking does anyone want to sell me a grill, Ed the associate came back. Ended up purchasing the grill, only because of the financing. Setting up the delivery was a joke, needed a Saturday delivery and ... read more

Melissa M. 

on Yelp

8 years ago

We were looking around the store for a good 30 minutes without being greeted or asked if we needed any help. Waited at the checkout for 5 minutes while the young cashier was rubbing the managers head at his desk. Finally noticed us waiting and came over to check us out. No apology for the wait or anything. Won't be visiting this store again. 

Frank B. 

on Yelp

8 years ago

Bought a hot tub. Tub was defective from day one. Egotistical service people tried to fix several times. Tried blaming poor installation and everything else. Ended up buying replacement tub somewhere else and it worked perfectly.