it is a great place to shop for Christmas
Business response:
Hello Ian Patton! Thank you for writing this great 5 star review! We're so glad you had a great experience at our store! We hope you visit us again soon!
We worked with Shane Tolbert and he was wonderful. He was very knowledgable about all of the spas and was very easy to work with. We did some comparison shopping at another local place and returned to Shane because of his professionalism and pricing. We are looking forward to a quick turn around time from ordering to delivery/install so we can start enjoying our new spa. thanks Shane....I know if I have any questions you are my "go to guy".
Cindy and Michael Rowsey
Business response:
Hello Cindy and Michael! Thank you for this great recommendation of our store and of Shane! We're so glad he was able to help you find the perfect hot tub and become your "go to guy"! That's what we like to hear! We know you'll enjoy your hot tub for many years to come! Thanks for choosing American Sale!
Jeff Thome was outstanding at listening to my needs and showing me products that worked perfectly. He found one piece at another store and another piece in the warehouse to put together the set of pieces I wanted. He had a lot of patience. A great shopping experience.
I have had repeated great experiences here from pool water questions to picking out the perfect hot tub. Lance Boykin has been a wealth of knowledge! Thanks Lance, we love our Grandee Hot Tub!
Business response:
Hello James! Thank you for the great 5 star review of Lance! We are so glad you have received expert care from him regarding your Hot Spring Spa! We hope that we can always been helpful to you as a valued customer!
We had a pleasant experience shopping for a new pool. Our salesman, Shane, was knowledgable, polite and attentive.
Business response:
Hi Carol! Thank you for the kind feedback! Please let us know if there was anything we could have done to make this experience a 5 star one. We are very interested in finding out where we fell short. Thank you Carol!
I had a wonderful experience- again! Lance, the manager, was instrumental in guiding my purchase! Lance was very professional and knowledgeable!
Business response:
Hello Jane! Thank you very much for the kind words about Lance! We're very happy to hear that he was the reason you decided to buy your new umbrella! Thank you for coming back to us and for taking the time to give us this valuable feedback! Hope to welcome you back soon!
The Naperville team tracked down a product I needed that is not part of their normal inventory. They contacted the manufacturer and had my grill island part shipped to me within 2 weeks, which is about 4 weeks faster than the manufacturers normal lead team. Their follow up was terrific throughout the entire process. It is very refreshing to get excellent customer service like this. I highly recommend American Sale!
Business response:
Hi Kevin! So glad we could help get this all resolved for you! And faster than the manufacturer could! Thank you for reaching out to us and for leaving this great recommendation for our customer service! We really appreciate it! Enjoy your grill!
Another excellent experience with American Sale! Thanks Lance for going above and beyond. Lance found answers to our questions and offered helpful advice. His follow through is outstanding! All other reps I dealt with were very helpful as well. Knowledgeable people who are kind. Thanks Lance for another positive experience with American Sale.
Business response:
Hi Kim! Thank you so much for this great 5 star review! We're so glad you had a great experience with Lance (and our other store staff). We are very grateful for this feedback and will let Lance know you appreciated his knowledge and advice. Thank you again for taking the time to review us and we hope to welcome you back again very soon!
Your store was great
Your installers where very fast and professional they did an excellent job.
Business response:
Hi Perry! Thank you for the kind review! We are very happy to hear that our installers did a great job for you! And that you had a great experience at our store. We appreciate you shopping with us and please reach out if you need anything else!
Google reviews (664)
Recommended
