American Sale - Naperville

Bet B. 

on Yelp

4 years ago

The store itself is fine but their service department is terrible. We bought a $10,000 spa from them 3 years ago. It is still under warranty but needs service desperately. First attempt to get a service call, we left a message on their answering machine - no reply. 2nd and 3rd attempt no response. Today they finally responded and the best they can do is 10 days from now. Very disappointed. 

Ryan L. 

on Yelp

4 years ago

Bought an above ground pool at the end of last year and while the buying experience was fine the pool has been a disaster. 2 rips in the liner already this year which I had to replace. The valve on the pool pump already broke so I have to use pliers to turn the valve on/off and this morning the pool pump sprung a leak. ALL of this after literally 2 months of use last year. I'm $600 into repairs already and I'm sure the leaky pump will add to that. PLEASE buy your pool somewhere else. This has been a nightmare. My yard is a p... read more

Sally S. 

on Yelp

5 years ago

Okay so I went in here to learn more about your pool options. But I was appalled at what I walked into... to say the least. The female "manager" on duty was talking to other guests and neither her nor the other guests had masks on. Sorry but seriously?? No masks?? In a pandemic. Please resolve. Only reason for 2 stars instead of 1 is because your sales staff was informative. 

B W. 

on Yelp

5 years ago

I love that Lance was being great at customer service....NOT! He never followed up with us until we were last minute. Real customer service would be calling at least every week with updates. He did not! Real customer service (not Lance's fault) would be covering the difference of the installers and following up all through the process! A real, solid company gets the job done! Im in sales and if I handled my customers the way your company did, I'd be fired and broke and my company would be out of business. Lastly a... read more

Joanna G. 

on Yelp

5 years ago

End of May we bought a pool from them as they promised it would get delivered next week and installed end of June. The pool did not get delivered twice and we didn't receive a call from anyone letting us know about the cancellation. I had to call each time and each time every person I talked to was completely clueless and had no answer for me. I called again as the pool was supposed to be delivered this week and I have not heard from anyone- they told me the pool will be delivered in August. Again zero communication. I went ... read more

Megan F. 

on Yelp

5 years ago

I purchased an above ground pool on May 13th and was told installation would be 2.5-3 weeks (depending upon weather). On May 26 I received a text that the pool would be installed on July 15 (9 weeks after the date of purchase)!!! This is 3 times the length I was originally told. If I had gotten this information mid May I would not have purchased the pool from American Sale. I contacted customer service through email and phone and still have yet to hear back from them (over 72 hours). I called the store on May 27 and asked wh... read more

Kevin S. 

on Yelp

5 years ago

I Ordered a pool ladder one box that came in looked like it had been beaten to crap I open the box there's garbage inside it somebody had gone through this box already parted it took the pieces they needed all the screws and the polls I called to complain the supervisors she couldn't do anything offered me 10% and told me I would have to wait for the next truck to come in not happy camper!!! I definitely will be looking at different places to shop 5/29/20 

James C. 

on Yelp

5 years ago

If there was a zero star option I would be giving this specific branch one. My personal experience with American Sale has been nothing close to professional. I arrived on May 5th with the intent to buy a hot tub for a Memorial Day which was 25th for our family party. The first thing I said was can you confirm this will be installed in 20 days by Memorial Day, I was reassured numerous times this would not be an issue what so ever and ended up purchasing a $10,000 tub. Before signing the contract to finalize the deal I asked o... read more

Brandon A. 

on Yelp

5 years ago

Came in to purchase a pool today. Stood around for 10 minutes and nobody helped me. I looked at the large pool they had grill of water and three shells of other pools. Off to find someone interested in making a sale.