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American Sale - Naperville
- Retail
- Naperville, IL
About this business
Location details
676 Amersale Drive, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My wife and I have purchased an entry level and luxury patio set from American Sale. Both sets are of great quality and still look like new. We keep going back to American Sale because of their pricing, quality products, selection and very knowledgeable sales staff. Ask for Alexis in patios!!
We've had our pool for exactly one year and there has been a problem since day one of install! Customer service was not responsive and the installers rushed and did not do quality work. This year customer service is more responsive but won't take responsibility for bad work done by contractors or technicians. If you are getting a new pool, look into a different company. Update - I have contacted you're pool service line and haven't been helped to my satisfaction. I've called the store who says that it's not their problem. ... read more
Business response:
Hello Ray. Thank you for your feedback. We're sorry to hear that this was your experience. Please contact our pool service line directly so we can address any remaining concerns and ensure your satisfaction. Thank you for bringing this to our attention.
My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in Naperville, Illinois. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, Kelly Thomas, told us there was a lifetime warranty on the set so we purchased the furniture. Kelly is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken se... read more
Business response:
Thank you for providing your feedback and letting us know about this Debbie. After looking into this matter further, we see that our Customer Service department has contacted you to resolve this issue. We have never offered a lifetime warranty on our any of our patio furniture. However there was a 5 year warranty on the patio furniture you purchased, and unfortunately since the chair was delivered in 2014, the last year of warranty coverage would have been 2019. Therefore the manufacturer cannot cover this claim. We understa... read more
I've been buying Christmas tree lights here for a few years and I've never had a problem until this year. They switched to Sylvania lights and to make a long story short, probably every other strand was bad, but they didn't go out until I had all of the lights on the tree, so I threw them out, went to American Sale and bought more, only to have even more problems with them. I then decided to take back what I had and go get my lights at Target. The Target ones worked just fine. I wasn't angry with American Sale, but Sylva... read more
Business response:
Hello Kathy. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. Please reach out to our Customer Service department to let us know how we can improve and resolve this issue at 708-614-6552. Thank you.
The store itself is fine but their service department is terrible. We bought a $10,000 spa from them 3 years ago. It is still under warranty but needs service desperately. First attempt to get a service call, we left a message on their answering machine - no reply. 2nd and 3rd attempt no response. Today they finally responded and the best they can do is 10 days from now. Very disappointed.
Business response:
Hi Bet. We apologize for the delay in response to your service request as we've had some turnover in our spa/pool service department. We're glad to hear that you were able to set up service for your hot tub! Thank you for your feedback and we look forward to getting your hot tub repaired for summer!
Bought an above ground pool at the end of last year and while the buying experience was fine the pool has been a disaster. 2 rips in the liner already this year which I had to replace. The valve on the pool pump already broke so I have to use pliers to turn the valve on/off and this morning the pool pump sprung a leak. ALL of this after literally 2 months of use last year. I'm $600 into repairs already and I'm sure the leaky pump will add to that. PLEASE buy your pool somewhere else. This has been a nightmare. My yard is a p... read more
Business response:
Hi Ryan. Thanks for letting us know about the issues you're having with your pool. We spoke with our Customer Service Team and scheduled a technician to come out Monday, May 17th (9:30 am - 12:30 pm) to service your pool pump. We will give you a call later today to make sure this time frame works for you. Please send us a message or call us at (708) 614-6552 if you have any other questions!
Okay so I went in here to learn more about your pool options. But I was appalled at what I walked into... to say the least. The female "manager" on duty was talking to other guests and neither her nor the other guests had masks on. Sorry but seriously?? No masks?? In a pandemic. Please resolve. Only reason for 2 stars instead of 1 is because your sales staff was informative.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sally. We have a strict mask policy for all of our employees in the store, especially around customers and other employees. We apologize for putting you in this frustrating situation and making you feel unsafe. We have sent this information on to our corporate managers to address. If you have anything else to resolve, please give our Customer Service a call at 708-614-6552. We hope to give you a better experience in the future.
I love that Lance was being great at customer service....NOT! He never followed up with us until we were last minute. Real customer service would be calling at least every week with updates. He did not! Real customer service (not Lance's fault) would be covering the difference of the installers and following up all through the process! A real, solid company gets the job done! Im in sales and if I handled my customers the way your company did, I'd be fired and broke and my company would be out of business. Lastly a... read more
Business response:
Hi Robert, we appreciate your feedback and apologize for your frustration. This pool season has had many challenges due to COVID and pool installation timeframes is unfortunately one of them. Lance reached out to an installer, that is not contracted with us, to try and assist you in getting your pool installed sooner than waiting for your install date with our contracted installer. As Lance explained to you, since this installer is not contracted with our company, they have the ability to charge as they see fit for their bus... read more
End of May we bought a pool from them as they promised it would get delivered next week and installed end of June. The pool did not get delivered twice and we didn't receive a call from anyone letting us know about the cancellation. I had to call each time and each time every person I talked to was completely clueless and had no answer for me. I called again as the pool was supposed to be delivered this week and I have not heard from anyone- they told me the pool will be delivered in August. Again zero communication. I went ... read more
Business response:
Hi Joanna! Thank you for your message. We understand your frustration and appreciate your patience during this time. Due to COVID-19 and the unprecedented surge in above ground pool demand, we are currently experiencing longer installation timeframes with our install contractors. We apologize if you were quoted a different estimated window for your installation. We are actively looking for more installation partnerships to help relieve some of these delays and will let you know if we can accommodate your installation sooner... read more
Frequently asked questions about American Sale - Naperville
How is American Sale - Naperville rated?
American Sale - Naperville has a 4.4 star rating with 1,180 reviews.
When is American Sale - Naperville open?
American Sale - Naperville is closed now. It will open at 10:00 a.m.