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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
WHY AMERICAN SALE? With 60 years experience, we at American Sale, are committed to providing your family with hand-selected products for Home Recreation and Holiday Fun. Our customers are our family, and we are dedicated to ensuring professional service and support from the moment a shopping experience begins. Whether it's transforming your backyard into a beautiful outdoor retreat, or making your home a winter wonderland of holiday magic, we promise quality products to make your life at home the most enjoyable for you and ... read more
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Our purchase experience took 2 hours for no good reason, and we had to wait almost 2 weeks for installation. Our installers did a "let's get it done as fast as we can" job and did some things incorrectly and did not do other things. When we asked our salesperson for help, she referred us to customer service. When we contacted customer service, she said that she could record our concerns but that was all she could do. Finally, we talked with the manager, who sent a different installer to correct our issues. That installe... read more
Horrible customer service. NEVER CALLS BACK!!!! See my new post.
Terrible customer service. I asked 2x for assistance and finally walked out and went to Great Escspe!
I was at the Tinley Park outlet store on Saturday to buy a gazebo for an event on Sunday. Brought it home, un packed it, NO INSTRUCTIONS OR HARDWARE! Called back immediatley to Tinley Park store. I was told I would have to contact the manufacture in Canada. I can't get ahold of anybody at the manufacturer-no answer. Called back America Sales-They said "unfortunetly they can't do anyhting. What! This product was only 3 hours old and is now a useless box of metal. Needless to say-our event was awful without the gazebo ... read more
This is by far the worst experience we had after we bought a brand new hot tub and spend thousands of dollars and had to have a service call! The manager on hand is very unpleasant and unprofessional! We were charged for service we did not authorized! It was a horrible experience !
Bought a $400 pool vacuum from there . Used it twice, on the third day it stopped working. I took it back to Orland Park store. An arrogant employee with a beard told me I have to send it back to manufacturer.. " nothing he could do". I called the manufacturer from the store and was told "you have 15 days to return to store". Went to talk to 3 other salesman sitting by spa area.. They were very helpful! I had to drive to Tinley Park for replacement which was fine... The first guy was an ASS!
I am very disappointed with the service. Our pool was improperly installed. We have made numerous attempts to contact the company and the installer to have it fixed. We reach customer service, and they give us a dated for the person to come out and fix the problem, but no one ever shows up. This has happened three times. HORRIBLE CUSTOMER SERVICE!!!!! It is not unreasonable to ask for a broken item to be fixed!!!!!
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.4 star rating with 1,647 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is closed now. It will open at 10:00 a.m.