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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Just returned a Christmas tree to American Sales. It smelled of mold. We were the third return for the same tree, and they still had this tree on their sales floor selling it to unsuspecting customers. They didn't care. Don't shop there.
Business response:
Hi Mariellen, We apologize for your experience, and thank you for having brought this to our attention. We took to our warehouse and checked our inventory after other customers had also returned trees for the same reason. It was found that a particular tree did in fact have a mold smell so we had removed the trees from our tree rooms and brought this to the attention of the manufacturer. They understood our concerns and approved the return of all trees with this issue. We will be monitoring this for our future products s... read more
Nope. Not going back. Walked in on a Sunday afternoon. The store was not crowded. There were many employees working. Not one spoke to me, or even made eye contact. Or to any other customer as far as I can tell. But the employees did talk to each other just fine. I could have been in the market to pay cash for a hot tub fully installed, but no one working that day was going to help me make a purchase. I was looking for a Christmas countdown clock. The shelves were pretty bare. No countdown clocks. Maybe if the employees wer... read more
Business response:
Hello Julie. We apologize no one approached you during your store visit and for not having the item you were looking for. We will make sure to discuss this incident with the store manager. Thank you for bringing your concerns to our attention.
American Sales owns and runs this halloween store at 160th and Harlem in Tinley Park. They had crazy good prices but the talk lanky manager told me they would be open on Monday Nov 2nd for the last day. He told me this on Nov 1st. I drive here it's 1030 am and the guy moving stuff around on the inside says he was wrong that they are not open. WTF. Drove here for nothing.
I am only giving this business one star because that is the lowest I can go. "DANGER! DANGER! WILL ROBINSON!" Do NOT go to this store. As others have written the customer service is horrible, abominable, reprehensible, just plain BAD!!!!!!!!!!!!!!! Added to that, American Sales delivered a hot tub to us in a non functional state and then claimed it was our licensed, certified, and bonded electrician who hooked it up wrong causing it not to work. Our electrician followed the directions precisely as written in their instructi... read more
I would never recommend this place to anyone. AWFUL customer service! We entered the store and were soon rudely approached by an employee that began to tell us they were not open yet. We weren't aware of this since their doors were unlocked and we were able to walk right in. We apologized but this employee was very rude and we will never return to this store.
Does anyone know if American Sale offers "price match" if an item is found at a lesser price at several other competitors? And do they give you credit or a refund back if any? I loved my experience however I found several other outfits that offered my same exact item at an extremely better price. If they did offer the price match, then American Sale would get a complete 5 star rating from me as we have done several purchases in the past.
Bought a pool form these guys in June 2014, by August there were several holes in the liner that needed to be patched. The liners they sell are garbage, they skimp on quality in order to raise their GM%. In addition, hardware was already rusting around the skimmer after a month. I bought from them because they were a little cheaper then some other stores, but in retrospect, I should have payed a little more elsewhere to save the headaches in the future.
Oh my - don't ever waste your money on having them close your pool!!!! It cost me $450, I have lived through a number of times during a 2 week period of promises that the team would show and each time promised they never did all to have them finally show, close the pool, and 6 days later my cover is floating in the pool! I have been calling since Sunday - this is Friday and have no clue when someone will be out. The clear water that should have been under the pool cover is now filled with muck from the cover. They ar... read more
No one came up to ask us if we needed any help. They did not have sale prices and did not have what we needed. My husband and I walked out. We will not be returning to this store. American Sale lost out business and MONEY. We went to The Great Escape in Orland Park, IL and spent well over $200. They have great customer service, prices and merchandise.
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.4 star rating with 1,962 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is closed now. It will open at 10:00 a.m.