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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Our purchase experience took 2 hours for no good reason, and we had to wait almost 2 weeks for installation. Our installers did a "let's get it done as fast as we can" job and did some things incorrectly and did not do other things. When we asked our salesperson for help, she referred us to customer service. When we contacted customer service, she said that she could record our concerns but that was all she could do. Finally, we talked with the manager, who sent a different installer to correct our issues. That installe... read more
Business response:
Hi Rosanne. We apologize for the issues you had regarding your sale and install. It looks like the pool package you selected was ordered the date you purchased it from our vendor (5/31). We didn't get the items to our facility until 6/9 and were then delivered to you on 6/12. Our installers that we work with are responsible for coordinating installation and most will not call to schedule until the items have been fully delivered to the customer's property by us. Did they contact you once the pool was delivered? Please let us... read more
Horrible customer service. NEVER CALLS BACK!!!! See my new post.
Business response:
Hi Wendy. We know we have been in contact through private messages, but we wanted to get back to you on here too. We spoke to Jim to see if he was able to contact you over the weekend. He said that his offer to send you free new caps for your pool was not acceptable to your husband. We are very sorry, but we can not reimburse the cost of the liner install as he requested. We understand there was a clerical error on ordering the correct size, but we did manage to find the correct one for you and have it installed as quickly a... read more
Terrible customer service. I asked 2x for assistance and finally walked out and went to Great Escspe!
Business response:
Hello Jennifer. We greatly apologize to you for the poor customer service in our store. We always strive to give every customer the best assistance when they walk in. But unfortunately it sounds like we did not meet that expectation during your visit. Regardless, we appreciate your feedback and will address this with our staff.
I was at the Tinley Park outlet store on Saturday to buy a gazebo for an event on Sunday. Brought it home, un packed it, NO INSTRUCTIONS OR HARDWARE! Called back immediatley to Tinley Park store. I was told I would have to contact the manufacture in Canada. I can't get ahold of anybody at the manufacturer-no answer. Called back America Sales-They said "unfortunetly they can't do anyhting. What! This product was only 3 hours old and is now a useless box of metal. Needless to say-our event was awful without the gazebo ... read more
Business response:
Hello Robert. We apologize you had a bad experience with the gazebo you purchased. For our Tinley Park Outlet store, we can sometimes have items that are not new or returned. But we always try to make sure we inspect these items to make sure they are ok to sell again, and that includes parts and hardware. I'm assuming the store salesperson was unaware the box did not have parts/instructions. Were you offered a refund? Did you call our Customer Service number? We can't find your order under the name Robert Vazquez. So if you ... read more
This is by far the worst experience we had after we bought a brand new hot tub and spend thousands of dollars and had to have a service call! The manager on hand is very unpleasant and unprofessional! We were charged for service we did not authorized! It was a horrible experience !
Business response:
Hello Ingrid. We apologize that you were unsatisfied with your service experience. We looked into our records and the only hot tub order with your last name was one from 2013. Is this correct? If so, it looks like your tub was last serviced in 2015 for a water feature valve issue. Unfortunately, at this point, there is not much we can do to help since this issue and service call happened 2 years ago. But please let us know if you need any assistance on your tub in the future and we can certainly help!
Bought a $400 pool vacuum from there . Used it twice, on the third day it stopped working. I took it back to Orland Park store. An arrogant employee with a beard told me I have to send it back to manufacturer.. " nothing he could do". I called the manufacturer from the store and was told "you have 15 days to return to store". Went to talk to 3 other salesman sitting by spa area.. They were very helpful! I had to drive to Tinley Park for replacement which was fine... The first guy was an ASS!
I am very disappointed with the service. Our pool was improperly installed. We have made numerous attempts to contact the company and the installer to have it fixed. We reach customer service, and they give us a dated for the person to come out and fix the problem, but no one ever shows up. This has happened three times. HORRIBLE CUSTOMER SERVICE!!!!! It is not unreasonable to ask for a broken item to be fixed!!!!!
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.3 star rating with 1,823 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is closed now. It will open at 10:00 a.m.