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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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The whole warranty is a scam. Had a water heater break down, the parts are covered under a warranty. The labor is not covered by the warranty, just another scam.
Business response:
Hello *******, Thank you for taking the time to leave us a review; I can understand your frustration and have reviewed your claim for a better understanding. The contract states that **** is not responsible for any costs due to repair, replacement, installation and labor of any covered system or part while under existing manufacturers warranty or third-party service plan/agreement. I see that your water heater is 6 years old and has a manufacturers warranty until 6/2029. Per the warranty Limits of Liability, **** is unable t... read more
Run as fast as you can away from these guys! I echo the sentiment of so many others below. This company was the worst. I purchased a house and was given this home warranty for the first year. In that time I had a faucet stop working, a leaking pipe, a broken toilet, and a problem with my pool pump. They sent someone out to look at the faucet and decided it was not normal wear and tear so they refused to replace it and denied the claim. They sent someone out to look at the leaking pipe. He came out and told me I would need to... read more
Business response:
Hello ****, Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to review your claims, but I am unable to locate your account with the limited information provided. In addition, our homeowners choose their own licensed contractors for claims. As such, we are unable to 'send' contractors anywhere -- any chance this review might have been intended for a different warranty company? If we are the correct company, please send this review along with your property address and cont... read more
If I could give them a negative number I would. Literally the worst company I have ever had to deal with in my 60 years. Purchased a house and was worried about the appliances breaking down. My realtor suggested a home warranty just in case something happened after the sale. I was told that if an appliance broke down that it would be covered under the warranty and that I would only have to pay a small deductible should I need to use the warranty. After being in thew house for a couple of months our dishwasher broke down so I... read more
Business response:
Hello ****, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your warranty and claims to better understand the situation. I see that your dishwasher claim was approved on 11/1/2022 for $338.40 less your $100 deductible, for a total payment of $238.40, toward the covered repair or replacement of your dishwasher. On 11/8/2022, we requested a copy of the service call invoice to add that amount to your approval. However, we have not received that invoice, nor have we rece... read more
I do not recommend this company at all. The warranty came with the home when purchased. My husband and I decided to continue to pay for the warranty. After 3 years, we need a water tank. We make our payments faithfully every month and never had to file a claim with the company for anything. Now our water tank is leaking and they are only willing to pay $375. I pay more than that a year just for them to cover nothing. Honestly why am I even paying for warranty if theyre not even going to help pay for anything. No one has $180... read more
Business response:
Hello ******, As we replied to your post on ******* the contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Upon review of your claim, I see that your water heater has an internal leak and needs to be replaced. I am happy to see that we were able to approve an amount of $375 towards the replacement of your 18 year old unit. In addition, the warranty offers covera... read more
I receive too many calls, and when I have set up a date and time to speak with someone about the possibilities they offer, they didn't call. Twice. So I will not be entertaining this company in the future.
Business response:
Hello ****,Thank you for taking the time to leave us a review and I can understand your frustration. Upon reviewing your warranty, I see that **** has called the phone number listed on your warranty and left a voice message on 10/17 and 10/23/2023. We would love to talk with you about your warranty; please contact us at ************ between 8am and 9pm EST to speak with someone in the ******************* I am happy to have someone reach out to you again; however, I am wondering if the number we have on file for you is incorr... read more
Had a plumbing issue main sewer line needed replaced. Had a contractor give them an estimate and got a call saying denied because of improper installation. Warranty was purchased by the home seller. I'll be looking for a new company for coverage when the policy expires.
Business response:
Hello *****,Thank you for taking the time to leave us a review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything.Upon review of your claim, I see your contractor advised the waste line was improperly installed. Our contract states that we do not cover items that were improperly installed; therefore, we are unable to assist with this claim.We are 100% transparent about our coverage, and we invite you to ... read more
Warranty was purchased by realtor.Subjected to multitude of phone calls before and post the warranty expiration. I had to block the number to stop the calls. Borderline harassment
Business response:
Hello ****, Thank you for taking the time to submit your review; I apologize on behalf of **** for calling you multiple times. I have noted your warranty and asked our staff to stop all calls to you right away. Though you have chosen not to renew your warranty we would like to offer you continued access to our blog. It is free and open to the public (no sign-up or personal info needed), and full of useful information that can help you to avoid an unwanted future repair. Check out this short video with refrigerator maintenanc... read more
Nope for this homeowner. Numerous phone calls & emails with **** after being given the runaround after my air conditioner died. The technician, from a local 5-star BBB rated company, was on site & thoroughly explained to the **** rep that my system was beyond *********** would be unethical & dangerous to try to repair it. It would be equivalent to putting a band-aid on an arterial bleed. He had to shut it down completely. I sent **** pics of the damaged system along with the repair invoices & new system estimate. For days I ... read more
Business response:
Hello ********,Thank you for taking the time to submit this review; I can understand your frustration. The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Upon review of your A/C claim, however, Im pleased to see that we were able make an adjustment in your favor. I attempted to contact you and there was no answer. Please call our customer service phone number at ************ anytime, 24/7/365 and follow the instructions on your voicemail.Als... read more
I would echo all the complaints here. They've done a great job of whitewashing their ****** SEO so only the puff pieces come out. But a year and a half into owning my first single family home and this company has helped with exactly one service call. A plumbing issue. Even that ended up costing me in the form of a "deductible". Today my garage door snapped a cable, and after doing the ridiculous and time consuming dance of making a tech (who get's paid hourly by the way) answer a bunch of pointless questions, the rep tells m... read more
Business response:
Hello **,Thank you for taking the time to submit this review; I can understand your frustration.The contract states in the beginning that it does not cover everything, and that it may not cover the entire cost of repair or replacement of a covered item. It also states that your chosen deductible is required for every approved claim.Upon review of your account, I am pleased to see that we were able to approve two of your claims to help offset the cost of your plumbing repairs. Regarding your garage door claim, I see that the ... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,176 reviews.
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