This profile has been claimed by the business owner or representative.
America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
Get directions
This company is pretty horrible to deal with, I would not recommend using them. They will not really cover anything and they lie and tell customers that they must speak to the contractor before doing work and that's not actually true. They will not pay for most claims and they will find any reason to try and confuse you into believing why a claim isn't covered. I won't be renewing my warranty with them, they lost my business by being scammy and unprofessional. I gave them 2 stars because they do answer phone calls (better th... read more
Business response:
Hello ***********************,Thank you for taking the time to leave us a review. I would like to review your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you. Respectfully,Customer Care Support Team
We have been introduced to APHW by our realtor with the promise of great service, by the way the same realtor mentioned in many other reviews. trusting her we renewed our warranty, including additional coverage, once the original contract expired. On the pro it is easy to get in contact with the agents and connect with the company.We have an issue with our AC and the only way for APHW to help is for us to sustain a $2500 leak inspection, fully paid by us and only then they will know if and how they can support, or, thanks fo... read more
Business response:
Hello ******, Thank you for taking time to submit this review.Upon review of your HVAC claim for your central air conditioner, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment, but I was unable to reach you.Please call our *************************** anytime at ************ (We're available 24/7/365) and follow the instructions left on your voicemail. We look forward to speaking with you soon.Also, did you know we offer a free online blog? Its full ... read more
They will not cover Hardly anything on a replacement AC. Only wanted to cover the minimum of 500 dollars towards a replacement but they wont tell you that it is prorated when you sign up for the warranty. This business is a complete crock. Makes me wonder what all they do cover. I even had the unit inspected before the purchase of my home which came back fine. But as soon as the warmer weather came and we started running the Air unit more the unit went out. They only want to pay the bare minimum and will not at least cover h... read more
Business response:
Hello *****,Thank you for taking the time to submit your review.The contract states that approval amounts for systems beyond manufacturers/industrys standard life expectancy are at the sole discretion of the Company. However, upon review of your HVAC claim, Im pleased to see that we approved an amount to help offset the cost of repairing or replacing your 32-year-old A/C unit. Regarding the service you received, we have reviewed the calls and determined that our staff provided a quality interaction, doing as much as they cou... read more
They approved my claim. But, said they only paying out 275! The technician told them it was 1077 and they didnt cover the Freon. Which is about 300. So, in a nutshell they only paying for the part thats covered. I asked whats the point of insurance if you dont pay for the technician. This company is a fraud and a thief!!!
Business response:
Hello *********,Thank you for taking the time to submit your review.The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your heat pump claim, Im pleased to see that we were able to assist with an amount to help offset the cost of repairing or replacing your AC. However, we were unable to assist with the refrigerant recovery as it is only covered through our buyers preferred upgrade.Also, if you have any doubts about the legitima... read more
I've had a policy with **** for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.
Business response:
Hello ****,Thank you for taking time to submit this review.Upon review of your Gas Furnace claim, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment but was unable to reach you. Please call our *************************** 24/7/365 at ************ and follow the instructions left on your voicemail. Did you know we also provide a blog? It's full of helpful articles and videos with tips and tricks to keep your home systems and appliances running smoothly... read more
Do not use this company. I had a part of a toilet break and cause thousands of dollars of damage to a home I purchased 2 days prior. They found a minuscule reason to deny the claim that the plumber specifically said was not the issue and that it was normal wear and tear (which is explicitly covered in the contract) yet decided they know better than a professional and denied the claim. This took them 3 months to even call me back regarding this issue. As a first time home-buyer I feel completely duped and disgusted with this ... read more
Business response:
Hello ****, Thank you for taking the time to submit your review. Upon review of your concealed plumbing claim, I am pleased to see that we were able to make an adjustment in your favor! Thank you for taking the time to speak with me today. Please follow the instructions that I gave you for receiving your reimbursement. Feel free to contact our *************************** with any questions you have. They are available 24/7/365 at ************ Further information regarding the determination that was made on your claim can be ... read more
MY APHW came with the house I bought in November. In January the heat pump located in my garage went out. It took several phones calls and emails just to get a claim started. Then the contractor must call APHW while on site to discuss the repair which was only $160 less my $50 deductible so only a $110 claim...THEY DENIED THE CLAIM stating that only the "CENTRAL HEATING SYSTEM" was covered and not my garage heat pump and I should have read the FINE print. They knew right off the bat the unit was in my garage and should have ... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.Upon review of you HVAC claim, I'm pleased to see that we made an adjustment in your favor. Thanks for speaking with me today about that adjustment and please follow the reimbursement process that we discussed. If you have any questions, please contact our *************************** at ************. They are available 24/7/365. Further information regarding the determination that was made on your claim can be found in the on... read more
This company came with the house purchase, just had to pay a monthly fee. We used them once for a cheap repair for our tub and it was fine, maybe a $60 fix. However their site says something like, "things break, your wallet shouldn't". Well, our furnace went out from normal wear and tear, (its an 18 year old unit), and the contractor stated as such to APHW. They denied it stating it was due to not being serviced or whatever and referred us to insurance. However there is literally a log on the furnace that shows the dates of ... read more
Business response:
Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your contracts, I see that we were able to assist you on claims for your plumbing and A/C.Upon review of your furnace claim, I see that the contractor advised that the condensate drain line was c... read more
If I could give less than 1 star, I would. Their gimmick is they allow you to select your own vendor to make the repairs and they only cover UP TO a certain amount. My deductible is only $100 and both time I opened claims I was out of pocket $479 the first time and $294. They speak to the technician and you can hear them toggling in their minds how to NOT pay claims. You select the vendor and when they arrive you are left holding the bag and having to pay WAY MORE than your deductible. I absolutely HATE this company and will... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your account, I see that you have opened 3 claims, including your kitchen appliance claim for your garbage disposal, which was closed after we received your email request to do so.Upon review of... read more
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.