AmeriGas Propane

Anonymous 

on BBB

2 years ago

For the past two years I've been trying to get him out here to put a regulator on I had a gas leak and they told me that they were supposed to replace it they never have I have called them numerous assigned over the past two years and it is October 30th 2023 and still nothing's been done 

Anonymous 

on BBB

2 years ago

I ordered a propane delivery with AmeriGas, the driver filled my tank and then locked it. I was told despite the propane meter guage that is displayed on their web page for my account is inaccurate, which was between 20 and 30 percent, the delivery guy locked my tank based on the truck meter according to him was zero percent. I just received a bill for 179.00 to unlock my tank that was not empty. 

Anonymous 

on BBB

2 years ago

Stay away from this company. They shield themselves from customers by using a off-shore call center, none of their provided phone numbers connect to corporate offices. I wrote to my Board of supervisor about my problem with Amerigas and was told to contact BBB. There is NO oversite of this company. If I could, I would leave a negative 10 star rating. 

Anonymous 

on BBB

2 years ago

Started new service with a leased tank that was approved and the annual amount agreed to. Gave CC to charge the first fill. Tank was installed. They did charge for a field rep to verify the hole. When I later called Amerigas I was told I owed $8000 that was now months overdue. Since I had just moved into the home there was no way I could have used $8000 worth of propane in 1.5 months. After 20+ hours of attempting to get ahold of someone inside the United States, I was told that I had been put in the deadbeat file since I di... read more

Anonymous 

on BBB

2 years ago

This is the worst company I have ever dealt with in my life. Their customer service center is located in the Philippines and no one there has the ability to help you with any request. After 10 calls (which typically last one hour) I quickly came to learn that all they do is send messages to the local company (which consumers have no access to) and hope that the request is filled. On two occasions I was promised that my tank would be filled the next day and a week later it still wasn't done. I am baffled as to how they are st... read more

Anonymous 

on BBB

2 years ago

Amerigas owed me $105.38 for the overpayment I made, I tried to get the refund back and 14 days ago, i was assured by the billing Rep to receive a check in 3-5 days with a Refund ID # 6xxxxx, now it has been 14 days,I have not seen the check. I called today, the customer rep told me my credit is still pending waiting for the credit to be approved before the check can be issued, and the Rep told me she will do a follow up but can not tell me when the refund check can be issued. I think Amerigas has a bad cash flow problem ,so... read more

Anonymous 

on BBB

2 years ago

I'm a new customer in Florida that hoped to have a healthy relationship with Amerigas but unfortunately the experience has been horrible. I was hoping that working with a larger company would have been better than a smaller compititor. My God was I wrong! My pain with your company started the minute I signed the contract. I was told that the whole project can take 2-3 weeks once contract has been signed. Obviously, that was complete BS. He didn't me why no one has called me. Once my deposit was taken, it literally took a mon... read more

Anonymous 

on BBB

2 years ago

We have had Amerigas service for over 10 years. This year when we order a tank refill we get a message back that they cannot find our location. We have called Non-"Customer Service" 5 times. The call service in the Philippines tells us often that "they" are sorry for our problems. Today I hear that this agent "will personally" be watching our account. I explained to her that her response was not an answer. She told us that she had written our delivery instructions exactly as we told her. When I ask her to read them back to m... read more

Anonymous 

on BBB

2 years ago

This company is the worse company ever, they are not care about their customers, I requested to pick up the tank from my back yard about 5 months ago, they gave me appointments 3 times and confirmation number every time and now one showed up, and when I called they kept saying the same thing we don’t have any one to do your business!!!!!