AmeriGas Propane

Darlene G 

on BBB

2 years ago

Terrible company to deal with, over-priced product ($4.11 per gallon and a local company is charging $2.59) and if you try to contact someone in the company, you get someone at a call center in the Philippines with a rehearsed conversation and no satisfaction. . Amerigas owes us $106.09 for the propane left in the tank when we canceled our service with them on Dcember 2022, but they have yet to honor their commitment to refund that amount. I have documented all of my conversations and emails with Amerigas, but to date, we ha... read more

Patrick E 

on BBB

2 years ago

Horrible company, left us without gas when we are contracted for automatic delivery. Customer service is Horrible and can't talk to people in the US. 

Mary M 

on BBB

2 years ago

AmeriGas does not even deserve one star. They are the worst! Avoid at all cost! Every time we have needed service it has taken several phone calls and taken at least a week before someone could come fill/service our tanks, even when it was an emergency. We live in the north and we had tenants without heat because they neglected to keep the tanks full and took days to come fill them. Additionally, on several occasions they have lost records of adjustments to our account making it difficult to get service, it's like they have ... read more

Elaine R 

on BBB

2 years ago

They don’t follow through when they tell you what they will do. 

Jake K 

on BBB

2 years ago

When I registered and created my account on the phone with an amerigas representative I clearly stated I was to be will call only meaning I have to call and request for a delivery. Yesterday, amerigas arrived and filled 2 of my tanks with 150 gallons of propane. I never requested this delivery. Customer service stated my account said I was auto delivery for under 30% in my tank. I said I was supposed to be will call only and I can't afford $319 bill they were charging me. They said the propane was already in my tanks and tha... read more

Michael M 

on BBB

2 years ago

This company obviously does not care about customers. That is obvious by the reviews on Google and BBB as well. I was looking to get a quote for new propane tank and service for a new home construction. I had heard great things about Carolane from my new neighbor, so I called them only to find out Amerigas had swallowed them up. I went ahead and scheduled an appointment for them to come out and give me a quote. The person that came by was nice enough and very thorough, but the quote was higher and more "nickel and dime" than... read more

Kevin O 

on BBB

2 years ago

Negative 10 Stars for DESTROYING our property after we caught them in a lie- HORRIBLE COMPANY - HORRIBLE employees! We called to have our tank filled. We scheduled a time with Amerigas - didn’t fill the tank stating a dog was in the yard. Lie, our dog is 9 lb inside only dog and we have a fenced yard that is locked due to a pool so no neighbors dog was in there either. When we called they said our tank needed replacing (Not because of a dog). Our tank is underneath the house in a built in structure that hid the tank from sig... read more

Susan S 

on BBB

2 years ago

Actually 0 stars. AMERIGAS totally let us down . We had bad storms in our area 4 days ago and lost all power. We have been declared a disaster area. We though, have a whole house generator that runs on propane. Our tank was low so I have been requesting a refill for 3 days. Yesterday I was promised a refill within 24 hours. They never came and now the tank is completely empty. Now they say they will be here tomorrow. The temp today is in the 90°'s, tomorrow it will be over 100°. Plus you can't speak to anyone until it is too... read more

Tony K 

on BBB

2 years ago

Horrible service from day one. I am constantly being billed for services not received. I cannot get a customer service rep., that I can communicate with to call me back. DO NOT GO WITH THIS COMPANY, YOU WILL BE SORRY LIKE I AM.