AmeriGas Propane

Rob B 

on BBB

a year ago

Absolutely the worst company ever dont ever use them. Worst customer serivce Ive ever dealt with. Please dont sign up for any gas services with them. 

Karla W 

on BBB

a year ago

My neighborhood is supplied gas through Amerigas. 2x's within the last year our community tank has gone completely empty leaving our neighborhood without any gas. When this happens, once someone from Amerigas shows up, all of the has is shut off while they refill it *** check for leaks. Then they go door to door to check everyone's lines for leaks and to light the pilot light. There isn't a local number to call so you have to call the 800 number and "speak" to someone from the *********** who is following the prompts on thei... read more

Clint S 

on BBB

a year ago

************** Didn't even want to give them 1 star.How Amerigas Drains a Senior Citizen's $457.92 credit and renders $110.09 bill for payment.(Credit apparently came from my paying same bill twice). In contact with "retention department" last year, was told I had credit of $347.83. At a later date I ordered delivery of propane. ****** said couldn't put gas in tank unless it was moved 4 feet out in the yard. I said move not possible because it would interfere with lawn mowing crew operations. The order was cancelled. Later I... read more

Debbie C 

on BBB

a year ago

0 Stars.... Had their tank removed and was charged $200 . Was not told I would be charged. Decided to pay the full amount without disputing it. They charged additional $6 to process credit card payment but was told I could use my debit card... NO WAY would I give them access to my account!!!! Horrible business 

Tracy P 

on BBB

a year ago

I have been calling them since February 2023 about buying a 250 gallon tank, I currently have a 250 and need another for my whole house generator. They told me I needed a site assessment first, so they came out, person said he had to talk to power company. I had them cone out already and showed them the report, he said they were wrong and needed to talk with power company. The question was how close to the meter could they put the tank. I again told them the power company already approved the location and sent request to cou... read more

Rudy D 

on BBB

a year ago

My name is ************* was a customer of ********************** for four years trying to buy or purchase the tank I was unsuccessful and when I got a new company that dug up the tank I informed Amerigas to pick up their tank and they charged me $214 to pick up their tank that was already out of the ground, I advise anyone doing business with Amerigas that you will eventually regret it. They are a terrible company and should be put out of business. 

Richard M 

on BBB

a year ago

I had a truly ZERO STAR experience with Amerigas.Context: I stupidly forgot to check my gas levels and ran out of fuel in the middle of making food for the family. This was on a Wednesday afternoon. After being put through the ringer to get a HUMAN BEING on the phone, Amerigas and their call centers charged me +$600 for an emergency delivery that I was told would come within 24 hours, which meant I should have had gas the next day. They were VERY quick to charge my credit card, in fact, they wouldn't let me even schedule the... read more

Laura M 

on BBB

a year ago

Horrible company to work with. We are due a refund. I have been contacting them for the past 6 months via different methods and speaking with different representatives. I have either been told that the check was mailed or that the previous representative misled (lied to) me and that the refund check had not been processed or mailed. I have asked for copies of the "cashed checks" but am told they don't have copies. I'm sure that they intentionally give people the runaround so that they give up on any refunds due to them. 

Linda M 

on BBB

a year ago

I've tried every number to speak to a local office. No luck. Absolutely no success in trying to dispute overcharge on bill. Then when I told them to get tank they said that would be $199. More than the dispute. So if tank rusts in yard it's 0 but they cone get it it's 199. Absolutely no customer service. They are reading from a play book.