AmeriGas Propane

Lisa R 

on BBB

a year ago

I truly don't know how this company is still in business! I had been an AmeriGas customer for over 20 years, but this ********************** went down hill.FAST!First, I was on an annual auto-refill for our cooking propane tank, but no annual delivery happened and we unexpectedly ran out of cooking propane. I used to be able to call a local Amerigas office, but I have been told all of them have closed and now we have to call an overseas call center. I talked to an operator that was so hard to understand, I had to constantly ... read more

Stacie S 

on BBB

a year ago

I have been calling since 12/2023 to have a tank removed from my property. Multiple managers and associates have told me I'm high priority and service rep will be contacting me. Still have a giant tank at the end of my driveway!! 

KEVIN G 

on BBB

a year ago

I just found out that they have been charging me $1.50 more per gallon than their competitors. And, I thought it was great that they were topping off the tank every two weeks until I discovered they have a $25 charge per delivery. And, I can't understand the thick accents of their representatives. I'm switching to R.E. *******. They sound like a good local business. 

Lindsey S 

on BBB

a year ago

We received an invoice with a charge for Tank Rental, however, the Tank in question is owned by us. We called Amerigas to inquire about the charge and to have it removed when they requested that we show proof of ownership. The Tank was on our property when we purchased our home, however, it had not been used by the previous owners during their 3 years of occupation, and therefore was not mentioned or included in the paperwork when we purchased our home. We informed Amerigas that the Tank is clearly marked as owned by a diffe... read more

Dale Y 

on BBB

a year ago

Got a quote from several propane companies, Amerigas had the best price. Went to order, and they said I had to have a leak test done, because it was 2 years since I got propane from them. I still have propane in the tank, and they want to charge me $140 for leak test? They said it was a law, and they had to do it. I looked it up online, and they are required to do it, only if the gas ran out. I used to buy my propane from them all the time, but no way now. buyer beware. 

Javaree G 

on BBB

a year ago

Impossible to get in touch with unless you owe them then they have an American call you . They double charged me TWICE for a delivery I did not order and stacked $300 worth of late fees on my account for a bill I should not have because I pay in advance before they deliver. They have you switch to auto pay and keep your card on file to STEAL FROM YOU ,300 dollars stolen from me under the guise of late fees I should not have . I have a small child and having no gas is ridiculous because they keep making this mistake. Its a ho... read more

Andrea C 

on BBB

a year ago

Set up new account, received bill and was considered overdue the day of receipt. I then get tripled charged 2000 in 1 month with autopay (total of 6000!) - which 2 charges did get refunded after 2 weeks and countless calls but still - their systems are very poor to do this accidentally! Finally - my 2nd month, I get billed $900 for 1 month of service for a regular 4 bedroom house - after 1 day of bill issuance, I then get an overdue/disconnection notice. I called and they agreed to do an investigation but seems every month t... read more

Josh S 

on BBB

a year ago

Terrible company to do business with , awful customer service .Ive had them for 8 years and the prices became DOUBLE of what a local vendor would charge. Oh and they charged me 533$ to pick up my tank 

Mike G 

on BBB

a year ago

Amerigas is charging me for an underground tank that is not in use by me. I ask them to pick up the underground tank or dont bill me for it. I was told they can pick it up but I would have to pay for the excavation. When I tried to purchase propane I was told If I dont pay the annual rental fee I would not be able to purchase propane for my tank which is above ground. I am a senior citizen and I have been with this company for over 20 years. and it is sad the way I was treated,. i remember one winter I was cold I had no heat... read more