AmeriGas Propane

Ron S 

on BBB

a year ago

Amerigas is the worst waited over a month and still no service technician. The fourth time I called a man apologized but he was hard to understand and I still have no satisfactory outcome 

Mi T 

on BBB

a year ago

This company is a scam! Just bought a house in the beginning of the new year. The guy that came out sad the tank should be replaced, I made sure to ask what it would cost and the answer was nothing since we rent the tank. Well got the tank and then the bill and sure enough $290 charge. Call customer support which is outsourced and a joke. 1st call the rep says its been escalated to billing but I have to call back in ***** days so I do. 2nd call nothing has been resolved, they didnt even submit anything so now the rep tells m... read more

Gwen C 

on BBB

a year ago

Furious with Amerigas. . . We have been a customer for at least 12 years. We no longer have a propane heater for our pool and I called for a pick up. After calling twice for a pick up, they filled my tank with propane once again. and charged our credit card. Then I called for a pick up and a refund. They have since picked up the tank and owed me $487.00 refund. They are now telling me they are charging me $313.98 as a pick up fee. It has been four months with many calls. They just did everything in their power to try and eat... read more

Kenneth A 

on BBB

a year ago

Amerigas is horrible, not American for sure. Charges for everything. Horrible customer service, all overseas. Do not use them. 

Linda P 

on BBB

a year ago

Worse customer service ever! Entirely all their fault that we had no gas! Gave us panic attacks! Gave us the round around. All they had to do was send a person to do a 5-minute job of taking the lock off of our gas coming into the house. We had no heat, no cooking gas, no hot water. Could not cook, no hot showers, had to order out for food. We are seniors. It took them 4 solid days before they finally sent someone. Made several calls. Called Corporate Headquarters! Still not happy, they treated us like I don't care and/or I ... read more

Susan N 

on BBB

a year ago

Just as dishonest sneaky liars..won't return the federal ************* Lied multiple times about making appointments to come retrieve their tank..you will be so so so sorry! DO NOT USE THIS COMPANY! I'd give it a minus zero if I could. They should not be allowed to conduct any business whatsoever.!! 

Stephanie H 

on BBB

a year ago

Thieves, I bought this house a year ago in April. No name on tank, called several companies no account for this address, nothing in sale from house either. Had tank filled 2x, in Dec the previous owner stopped and told us he took his name off propane account, we asked which company, he said Amerigas, so I called explained the situation and rep told me that when I needed a refill to call set up account or have them come pick tank up if u did not want to use them. A week ago I come home 5 months after I spoke to rep. **** gone... read more

Brenda F 

on BBB

a year ago

If I could indicate zero stars I would. I closed my account - at agreement's end. I paid for a final fill, and I purchased my tank. It took more than three months, calling and speaking to call centers in *****, without satisfaction. I ended up having to write to the **** and chairman of the board, and sent letters to every US based office I could find until four days prior to our contract end - someone finally called and allowed me to close the account, purchase the tank (which I had to argue with them because they kept tryi... read more

Melly C 

on BBB

a year ago

Worst call center customer service in History. It should be illegal. Who owns this company? How do you get past the Rogue customer service agents to a real person that doesn't mess with your bills and deliveries if they are having a bad day?