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Animal Care Hospital of Walnut Creek
- Veterinarians
- Walnut Creek, CA
About this business
Location details
130 La Casa Via, Suite 103A, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 9:00 a.m. to 7:30 p.m. |
We have come the ACH three times in the last two weeks, and each time the staff has been wonderful. Our dog has been having a lot of issues, and though we still don't know what's going on, everyone here has been lovely helping us figure it out. We've seen Dr. Thurm twice and Dr. Madden once. They have both walked through all of his test results with us, taken the time to explain it all, and helped us figure out what we can do to treat him that is within our budget. We have already spent a lot trying to figure out what is goi... read more
They are open on Sunday. I went to La Casa Via location. My cat Miri unexpectedly passed away and I was able to bring her there Sunday for cremation and return of her remains. I thought prices are reasonable and excellent staff. Still miss Miri. No clue why she passed away. She was 10 years old I think.
Business response:
Hi Peggy, We are so very sorry for your loss of Miri. Losing a beloved family member is never easy, and our hearts go out to you during this difficult time. We are grateful that you entrusted us with her care and that our team could be there for you when you needed support most. Thank you for your kind words about our staff and services, it means a lot to us to know we were able to provide some comfort. Miri was clearly very loved, and she will always hold a special place in your heart. With deepest sympathy, The Animal Ca... read more
Very attentive and efficient system. Lots of support for the pet owner. Thorough explanation of questions answered. A long time and experienced owner of cats, I was able to work with them and not feel pushed into doing work that maybe could wait. It was nice to work with a Vet, whose philisophy does not make one feel bad if there are some financial hardships needing to delay treatment. Many pet owners struggle to afford caring for their pets, and these folks help strike a balance between guilt and necessary treatment ... read more
Business response:
Hi Sharon, Thank you for sharing such a thoughtful review. We’re so glad you felt supported and respected while making decisions for your cats. We understand the challenges that come with balancing care and finances, and it’s important to us that no one feels pressured or judged when navigating those choices. Our goal is always to provide clear guidance, compassionate options, and a caring partnership with pet owners. Knowing that came through in your visit means so much to our team. We’ll continue striving to make every ex... read more
Was pleased with how friendly everyone was. They get down to the dogs level which is different but much appreciated. Got us in quickly too.
Business response:
Hi Vickie, I’m so happy to hear you had a good and timely experience with us. At ACH, we strive to provide not only a friendly and welcoming atmosphere, but also the highest level of professionalism and competence in our care. We often get down to a dog’s level, especially if they’re feeling intimidated or nervous, so we appear less imposing and can help them feel more comfortable. Wishing you and your fur baby continued health and happiness. Warmly, Alwin
Just switched over to ACH. I love their availability and willingness to try to squeeze my animals in for same-day appointment. Great, compassionate staff. Five stars and thumbs up!
Business response:
Hi Anne, Thank you so much for the kind review! We're committed to being here when your pets need us most, and we're so glad our same-day availability and compassionate care made a difference. Welcome to the ACH family! Warmly, Alwin Caburi
This was my first time taking my 13 year old cat, Bobby, to this hospital. The entire staff was incredible, and I have never had such outstanding care with a vet. I had gone to two other vets in the past few weeks when Bobby was having urinary tract issues, and neither were able to diagnose anything in relation to UT health. He just kept getting worse and worse. When we visited the WC Animal Hospital, Dr. Madden suspected a kidney/UT infection based on his evaluation/labs, and sent us off with a care plan that day. The urine... read more
Business response:
Hello Shelby, We hope Bobby is doing well and no longer experiencing any urinary issues. We're incredibly grateful to have Dr. Madden as part of our team of dedicated veterinary professionals, and we deeply appreciate compassionate team members like Eliana, who provide exceptional comfort and care to our patients. It’s a pleasure to welcome you and Bobby to our veterinary family — we look forward to continuing his care and being part of his health journey. Kindly, Merlinda Senior Manager ACH of Walnut Creek
Friendly staff, caring technicians & veterinarians. They keep the rooms clean. Procedures are explained to my satisfaction.
Business response:
Hello Kimm, Thank you for taking the time to leave us a review — we truly appreciate your feedback. If you ever have additional thoughts or suggestions, please don’t hesitate to share them with us. We're always looking for ways to improve our service. Kindly, Merlinda Senior Manager ACH of Walnut Creek
We starting taking our cat Fion to Animal Care Hospital of Walnut Creek a couple of years ago, and they have been excellent. Everyone is helpful and friendly even though they are are super busy and we always have lots of questions. Thank you for taking care of our cat!
Business response:
Hello Zach, Thank you so much for the kind words and taking the time out of your day to leave us a review. We hope to continue striving for more open conversations with pet parents on how we can better our services provided. Kindly, Merlinda Senior Manager ACH of Walnut Creek
I've been bringing my pitbull Ruby to Animal Care Hospital of Walnut Creek for 2 years, and they've been amazing. Veterinary technician Alwin and Dr. Madden are great at explaining issues and treatment plans, and they're so kind and patient with Ruby. The front desk staff is super friendly, and their services are faster and more affordable than other clinics in the area. Highly recommend them for top-notch pet care!
Business response:
Thank you for your kind words, Michael! We're thrilled to hear that you and Ruby have had such a positive experience with our team. Alwin, Dr. Madden, and the front desk staff are dedicated to providing the best care possible, and your recommendation means a lot to us. We look forward to continuing to care for Ruby and ensuring she stays happy and healthy!
Frequently asked questions about Animal Care Hospital of Walnut Creek
How is Animal Care Hospital of Walnut Creek rated?
Animal Care Hospital of Walnut Creek has a 4.7 star rating with 355 reviews.
When is Animal Care Hospital of Walnut Creek open?
Animal Care Hospital of Walnut Creek is open now. It will close at 7:30 p.m.