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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedThey took such great care of our fur baby, they were awesome with keeping us updated on what they were doing❤❤❤
Business response:
Thank you so much, Tami! Bubba sure looks happy to be back with his Momma! We hope that he is feeling better!
I can not thank the staff here enough for how informative they were through every step of the way. Everyone I had spoken with was extremely caring,calm,and friendly. I have never received better customer service. Your staff is amazing and truly shows how much they love the animals they care for and how much they love their jobs. Thank you from the bottom of our hearts for taking care of our cat sushi and for being patient with our many questions. Thanks to you we have our baby home and safe.
Business response:
Thank you so much for your kind words Natalie! Comments like these mean so much to our wonderful staff! Sushi is so precious and I hope she is back to her normal self after her recent health issues! Take care!
The staff are all so nice and make it obvious that they care and want the best for all of their patients.
Business response:
Thank you so much for taking the time to share your thoughts Samantha! Chirpy was such a gem while he was with us. I hope he is back to his normal wonderful self after receiving his treatment! Take care!
Took our Bailey on a Friday night when her bleeding wouldnt stop. The staff got back to us in a reasonable amount of time with the preliminaries and then with a prognosis. Appreciated the honesty of the vet when she told us that if it was her pet she would make the decision to let her go to the "rainbow bridge". Could have let us spend the $ and given us false promises. Very grateful for the patience and compassion given to us by allowing us to call back and answering all the questions we had in helping us reach that pain... read more
Business response:
Thank you so much for sharing your experience Ed. It is never easy saying goodbye to our furry family members. Bailey was truly lucky to have had such a loving family. We hope you can look back fondly on all of the cherished memories you have with her. Please take care and don't hesitate to reach out should you need anything.
Took my Bailey on a Friday night when her bleeding wouldn't stop. Got back to us in a reasonable amount of time. They were totally up front about the cost. I appreciated the honesty of the doctor when she told us that if it was her dog, she would let her go to the "rainbow bridge", instead of letting us spend a lot of money with false promises. Allowed us to call back and ask more questions to make the right decision. Even came into the "death room" one last time when we wentere 2nd guessing our decision. Very compassionate ... read more
Thank you so much for helping my little Ari during her emergency in the middle of the night. You provided updates every time I called to check on her without getting annoyed, and provided excellent care and love to her.
Business response:
Thank you so much for the kind words! Ari was such a wonderful patient for us! We hope she is recovering nicely!
unfortunately there was nothing they could medically do to give our lil guy back his quality of life but they kept him comfortable and we're very understanding of our grief and the hard decision we had to make to let him rest. they explained everything to is and gave us as much time as we needed to say goodbye. thank you again to the staff here. I can't imagine this is an easy part of their job but I'm sure the animals they are able to help and return home to those who love them makes it all worth it.
Business response:
Stephanie, we are sorry for your loss. It's never an easy decision to let your baby go and we are glad that we could provide a small comfort to you during such a difficult time.
the staff was great and so helpful. Leo was in great hands. thank you for taking great care of our best friend.
Business response:
Hi Kristina, thank you so much! I hope that we can get little Leo back on his feet and feeling better asap! Take care!
My Luna was sick from eating a inhaler. Her heart rate was super high her body was shaking she was super sick.. i drove two hours to get here hoping my baby would make it. Luna is a ROTTWEILER. alot of places are scared of this breed. The staff here greeted us very well.. The person caring for Luna did amazing job. Luna is easily frightened so I did have her muzzle on her. The staff was very patient with her .. The doctor kept up with what was going on with her as well. i was afraid I was losing my Luna and it was very cruc... read more
Business response:
Thank you so very much for your kind words Shena! Luna was such a brave girl during her stay. I hope she is back to feeling like her normal self! Take care!
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,706 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.