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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedThe staff were fantastic, caring, and informative. It appeared to be busy with several animals needing care at one time. During the hustle and bustle every pet owners question were answered. Not one time did I hear can you give me a second or I will be right with you. Instead they multi tasked and addressed every task at hand in a caring professional manner. I appreciate their efforts. This goes for everyone at the front desk, to our Vet, and all of the staff behind the scenes. You're so appreciated and your dedication is n... read more
Business response:
Thank you, Stefanee! We printed out your review and shared it with the staff. It's people like you who make a tough job 100% worth it! You're so sweet. Take care!
Diesel scared momma today because I noticed a little growth in his mouth. I took him to AEH to get it checked out and Dr.Magolan was awesome. She took great care of my boy and eased all of my worries about him. Thankfully, the growth ended up being an overgrowth of his gummies and will just need some dental work done, and wasn’t a worst case scenario situation. He made lots of friends at AEH and got this cool bandana too. So thankful for everyone at AEH and will always bring my fur babies here❤️
Extremely friendly and helpful staff. They took good care of my baby boy and kept me updated on his condition and came up with good treatment plan. We were in yesterday and hes already feeling better!
Business response:
Thank you so much for posting, Shane. Your words mean a lot to us, and we are so happy to be able to help in situations just like this. Take care!
They took care of my cat, Creek, and they were awesome. Everyone was very attentive and caring. She’s typically timid but opened up to them as she was feeling better. I felt very comforted knowing that they were taking care of her.
Business response:
Thank you for your kind words, Jennifer! Please give extra love to Creek from us.
The staff at Animal Emergency Hospital are compassionate, empathetic and professional. We appreciate everything they did for us, and our beloved Diesel (cat). They are amazing people to work in this profession, seeing pet owners emotional and distraught, and helping people by recommending the right decisions for the health of their pets. Thank you for being there and supporting us as we had to say our goodbyes. They thoughtfully put her in this bed surrounded by her blankets so we could hold her and say our goodbyes. Th... read more
Business response:
Thank you for sharing your experience, Liz. We are so sorry for your loss, but appreciate you thinking of us in this difficult time. Please know you are in our thoughts.
They are friendly, efficient and genuinely care for your animals.
Business response:
Thank you, Joyce, for your kind review!
They were great. Friendly and kind with my sick puppy. However, it was a bit frustrating paying just over $800 for a visit and having the problem left unsolved. I followed up at my primary vet and for just over $100 they found the root of the issue and the problem was solved.
Business response:
It can be frustrating to spend money on diagnostic tests and leave without a diagnosis. Usually this is good news in puppies vomiting and diarrhea though! The lack of a specific diagnosis usually means they have an intestinal infection and will recover with supportive care such as nausea medications, fluids and anti-diarrheal medications. The normal tests mean that all of the serious differential causes were ruled out! We are happy to hear the diet change and additional medication provided by your vet at the recheck appointm... read more
I took my sweet 11 year old Shih Tzu in late on a Sunday night with what we thought was kennel cough. After evaluating him, they found he was in congestive heart failure. Dr. Keizer was very thorough and clear in explaining the condition of my dog and extremely compassionate in giving me all of my options. I choose to treat him and left him in their care overnight. Leaving him there was one of the hardest things I think I’ve ever done, but I felt confident that he was in competent hands. During his stay, they warmly welcomed... read more
Business response:
Thank you, Mallory! We work so hard to make sure our clients have this kind of experience, and it always feels good to know we are meeting peoples' needs. We appreciate you taking the time to share and we will let the team know they were helpful to you. Take care!
Our cat had jaw swelling. Animal Emergency Hospital saw us within 5 minutes of our arrival. The problem was diagnosed and treated in less than 90 minutes. Additionally, the staff was very friendly
Business response:
Thank you, Mark! Send our love to Cookie! We appreciate the feedback and are so happy to hear you had a good experience! Take care, and hopefully we won't need to see you soon :)
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,553 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.