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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
They are completely inhuman and anti-animal. They try to use kind words, but deep down they are cruel. They scheduled a yearly vaccination for my dog, but when I arrived, they tried to steal my money. They told me I had to pay an exam fee too, bringing the total to over $280. I told them I only needed the vaccination and that my dog is perfectly healthy. Then I asked if this was a legal requirement in Washington State, and they admitted it was just their clinic policy. At every cost, try no to visit this clinic. I had to bri... read more
Business response:
We understand all you want is the best for your pets, and never want anyone to leave with a negative experience. We always want to ensure we provide the best care to our patients which is why need to have established care prior to vaccines. Which means we have seen the pet sometime in the last twelve months to ensure patient is healthy, we have established the best recommendations for what vaccines might be needed, and discussed any risks. We never want anyone to feel they did not know what to expect prior to the visit which... read more
I am giving two stars instead of one because I never got to visit the office. I was a returning customer since 2016 after my cats had died in 2017. I booked an appointment over the phone and was never told of the no show fee o f$83.70. I texted the office (they take texts now) because due to work I was running late. I asked if they could still see him, my husband was close, and he could make it 10 minutes late. I never got a reply, only the bill. As it is, they lost my good will as I will not refer anyone there and they... read more
Business response:
We take your feedback seriously and always do our best to accommodate all our patients. We typically offer to reschedule and always waive the first no-show fee. The first appointment you missed your fee was waived. We also were able to reschedule for the following day. When you were running late the following day, we offered a later time, 30 min after your original appointment. We offer the ability to cancel the same day up to two hours before your appointment, as we understand things can change. When we hold a slot and cann... read more
The original review I sent was removed, so I thought I'd send one more to the point. I took my two dogs in for a dental cleaning, and left with only one dog. During this simple procedure they made a mistake which resulted in her death. They tried to say many things - "she was old" (9 years and in the best health of her life), "she had an underlying health condition" (which from my experience with liver health would have shown up in her blood work, which they had to do twice). You get the picture. DONT TAKE YOUR PETS HER... read more
Business response:
We understand that grieving and the unexpected loss of a pet is hard. This is why we are always trying to ensure we do everything we can to provide the best medicine possible and do right by our patients and clients. We repeated bloodwork at no charge to ensure we had sufficient diagnostics prior to the procedure and as always documented every aspect of the visit. This procedure was not routine, with the patient having complications and needing lifesaving measures during the induction process. With this being such an unexpec... read more
Killed my parents dog during a routine procedure. Also another vet at this practice killed one of our dogs years ago. Gave them a pass and chose a different vet at this practice. But now this. Don't recommend using them
Business response:
We are so very sorry for your loss and know all too well how heartbreaking it is to lose a beloved pet. Procedures are not without their risks and while we take added measures such as diagnostics, supportive care and monitoring to reduce them, issues can still arise, especially in older pets. We will continue to work with you directly in our goal to provide information and support. Please know you and your family are in our thoughts.
I was a long time customer of this spot, and at one time would highly recommend them. Unfortunately that time has passed. Most to all of the good folks left this place, following Dr. Thomazen to Salish Vet in Snoqualamie. Unfortunately you are now just a number. We tried to communicate our disappointment with their team, and instead of seeking resolution, they stated, "Let me know if you need our help transferring your pet's records to another clinic." Customer service from the front desk staff and office management team h... read more
Business response:
First, in no way were we attempting to intimidate, as your wife's full name was posted in the header of your first review. We were attempting to show respect and acknowledgment; we apologize if it was not perceived this way, and all names have been removed. We never want a customer service experience to overshadow or hinder care. We were honest in our attempt to reach out offline, and as stated in our voicemail, we took the time to connect with each staff member individually. We would value the opportunity to connect more di... read more
Very disappointed with our two recent visits. Lack of empathy, attention to detail, and professionalism on all counts. We've been coming here for years and will be moving our "pack" elsewhere for the safety of our dogs and our own sanity. The clinic was wonderful for years but has changed which is why I'm writing a review after having referred so many people here in the past. *Editing to add they have never reached out offline as stated in their reply * that's simply a false and hollow statement
Business response:
We value your input and years of patronage and will take your feedback seriously. We assure you that we strive to ensure we can provide the care you deserve. We will reach out offline and assure you we are taking your feedback to heart.
The prescriptions I have been ordering through Newport hills vet the past 5 years are now all of a sudden being denied. Vet still refuses to share with me the prescription for my cat they wrote that should be a life time prescription for my pet. I've asked for it multiple times since they've written it all those years ago. They refused to share it with me so I could order them else where. My orders this month (5/2024) are all of a sudden being denied. Just flat out denied. Called and asked why and they said they needed hi... read more
Business response:
Thank you for sharing your concerns. We understand your frustration and apologize for any inconvenience you have experienced. We strive to provide the best care for all our patients. However, we do have to follow state regulations around prescription products and have a yearly check-up to ensure your loved one is happy and healthy while on their prescriptions. We are happy to assist you in establishing care at a facility of your choice to continue with your yearly care and prescription needs. Thank you.
Want to give a negative star. The worst vet ever. They are all good at lying and there is no professional vet at all.
Business response:
We are sorry to hear about your negative experience. Please contact us at (425) 643-1170 to discuss your concerns further.
DO NOT BRING YOUR PET HERE. ‼Before the incident I had always brought my animals here for basic things like nail trims or shots. So when my dog was pregnant and needed a C-section, I chose to bring them to the vet that me and my family have been coming to for years. BIG MISTAKE. They ended up giving too much anesthesia to my dog, which ended up killing her. My dog was not ready to come home and they told me to come get her. The licensed vet left the building before my dog was even in a stable state. They also neutered my dog... read more
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 919 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is closed now. It will open at 8:30 a.m.