This profile has been claimed by the business owner or representative.
Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
After many, many years of receiving veterinary care for our animals here, we're finished. I get it that the pandemic changed everything but they have seriously reprioritized, I'm guessing profit over patient. Used to have a friendly family feel and now are difficult to reach and schedule with and staff is condescending beyond words. Seriously. Vet care is tough right now but I'll make all the calls I have to make to find someone who will prioritize the comfort and care of our animals and treat us with respect.
The tedious, swirling miasma of corporate is here too. When living bodies and corporate interests combine what happens? You - the patient, the customer, the consumer (baby bird in the nest who never leaves it) - are both disempowered and equalized. Details unnoticed because they're supposed to be digested / dissolved. Tests run = mission accomplished. Results unapplied and forgotten in a week. We are breathlessly harried and can't sustain memory bank or relationship. Yeah yeah whatever, can't you see we are busy? Ironically ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Ck . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (425) 643-1170 and we'd be happy to discuss your experience further and understand how we can do better next time. Personally, I have worked at Newport Hills for 12 years and we pride ourselves on treating our patients like they were our own pets and ensuring we work with our clients to ensure they get the support they ... read more
I used to bring my two pups in and loved it for years. A bit on the pricier side but worth it for good care. This past weekend my dog was hit by a car. I rushed him and was told that because I didn't have an appointment, they were not able to treat him. Sorry I didn't know weeks ago that he would be injured??? I will NEVER bring my dogs here again.
Business response:
Sam, we do our best to accommodate emergencies despite not being an emergency clinic and leave slots open for a set number of unexpected illnesses or injuries that need prompt care. We have a set number of staff and to ensure we are able to provide the level of care our patients need we have a limit on the urgent care patients we can see in a day typically to six patients. We are also not a 24-hour place so without doctors, after 6:00 pm we are unable to accept critical patients that need overnight monitoring and typically r... read more
I ceased my business after a simple cat dental cleaning that almost cost my cat their life. I was on call that day so there was no reason they shouldn't of called me. They made some unethical decisions which almost cost them his life. This was the first scenario that made me loose trust in this vet. The second scenario is that every time we came to pick up meds, order meds, order food, get lab work done, nothing was done in a timely manner. When we'd pick them up they'd loose the medication. Fail to do it correctly and oft... read more
Business response:
Hi Ducan, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We have been working hard at accommodating the changes needed with COVID and switched to appointments to reduce wait times, while we cannot control food delays or manufacturers we always offer refunds on our food items. We also are focusing on our customer experience, reception, certifying our team to be official licensed med-clerks, and othe... read more
I have been taking my pets to Animal Hospital of Newport Hills for years and used to be satisfied with the service. Some vets are better than others, but on the whole, it was a good experience. Not anymore. I understand that with covid and short staffing, the office has had to make policy changes to their scheduling, but one of the best things about this office was the ability to walk in for a same day appointment if my pet was experiencing a medical issue. Now, it's impossible to get anything less than two weeks out and i... read more
Business response:
Kia, to combat the increased demand of people needing vet care, staff changes, and the changing medical needs of pets we have transitioned to appointments over walk-in to ensure we are valuing our client's time. We keep a set number of same-day appointments so we can see as many urgent visits as possible and typically work in multiple emergencies a day on top of the same-day visits. We do have to balance this as we want to ensure we are not over-whelming the team and keeping to our high standard of care. To work these extra ... read more
We went here for vaccines and Dr. Jody pushed and pushed for so many unnecessary treatments. They are definitely a money maker, especially since they refused to give vaccines without a 30 second/$70 exam. This was a waste of money and we will not be going back.
Business response:
Sarah, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. We do require an established relationship with our patients to vaccinate so that means an exam stating healthy within the last year especially for puppies or kittens to ensure safe to vaccinate. We aim to provide you with the information and educational resources to make the most informe... read more
I have been taking my animals there for 10 years. Dr. Teng is wonderful. Unfortunately, however, I will be leaving the practice to find another vet. I know life with COVID has been rough. Being short staffed is difficult. I am a RN, I get it. We're exhausted too. I hope the practice comes back to its previous excellence. Jh
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Can we give them negative stars? THE WORST VET EVER!!! We used to take our fur babies here years ago and couldn't have been happier. Something has changed. Maybe a new owner, like some reviewer suggested? Scheduling is a huge mess. One of the front desk persons flat out told us scheduling depends on who you talk to. We've found double charges more than once. They told us it was a simple mistake but should have never happened! Unnecessary procedures and meds. Unfortunately, we didn't find out until they were all done. They ... read more
Business response:
Hi A M, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We have not recently changed ownership, we have had some staffing changes and flow changes since COVID. We have newly grown the reception team and will be adding two new doctors this year. We hope this will help with availability and the customer experience. We always want to offer our goal standard of care and tailor that to each of our client... read more
Service- nope. Scheduling ease- not here. Concern for your time- sadly its about monetizing your pet. Can I give them zero stars? After yet another dissapointing debacle of my time and my dogs wellbeing... We will be moving on- finding a veternarian that can actually schedule, confirm and manage an appointment. This place must have been sold to a new ownership practice. My original vet long gone from here- she warned me before leaving. My first hand experiences with a healthy dog scares me in the event he ever really needs... read more
Business response:
Dave, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. Since we have no way of looking you up please call the office at 425-643-1170 for the fasted response. Previous review Dave, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very serio... read more
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 953 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is closed now. It will open tomorrow at 8:30 a.m.