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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
I ceased my business after a simple cat dental cleaning that almost cost my cat their life. I was on call that day so there was no reason they shouldn't of called me. They made some unethical decisions which almost cost them his life. This was the first scenario that made me loose trust in this vet. The second scenario is that every time we came to pick up meds, order meds, order food, get lab work done, nothing was done in a timely manner. When we'd pick them up they'd loose the medication. Fail to do it correctly and oft... read more
Business response:
Hi Ducan, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We have been working hard at accommodating the changes needed with COVID and switched to appointments to reduce wait times, while we cannot control food delays or manufacturers we always offer refunds on our food items. We also are focusing on our customer experience, reception, certifying our team to be official licensed med-clerks, and othe... read more
I have been taking my pets to Animal Hospital of Newport Hills for years and used to be satisfied with the service. Some vets are better than others, but on the whole, it was a good experience. Not anymore. I understand that with covid and short staffing, the office has had to make policy changes to their scheduling, but one of the best things about this office was the ability to walk in for a same day appointment if my pet was experiencing a medical issue. Now, it's impossible to get anything less than two weeks out and i... read more
Business response:
Kia, to combat the increased demand of people needing vet care, staff changes, and the changing medical needs of pets we have transitioned to appointments over walk-in to ensure we are valuing our client's time. We keep a set number of same-day appointments so we can see as many urgent visits as possible and typically work in multiple emergencies a day on top of the same-day visits. We do have to balance this as we want to ensure we are not over-whelming the team and keeping to our high standard of care. To work these extra ... read more
We went here for vaccines and Dr. Jody pushed and pushed for so many unnecessary treatments. They are definitely a money maker, especially since they refused to give vaccines without a 30 second/$70 exam. This was a waste of money and we will not be going back.
Business response:
Sarah, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. We do require an established relationship with our patients to vaccinate so that means an exam stating healthy within the last year especially for puppies or kittens to ensure safe to vaccinate. We aim to provide you with the information and educational resources to make the most informe... read more
I have been taking my animals there for 10 years. Dr. Teng is wonderful. Unfortunately, however, I will be leaving the practice to find another vet. I know life with COVID has been rough. Being short staffed is difficult. I am a RN, I get it. We're exhausted too. I hope the practice comes back to its previous excellence. Jh
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Can we give them negative stars? THE WORST VET EVER!!! We used to take our fur babies here years ago and couldn't have been happier. Something has changed. Maybe a new owner, like some reviewer suggested? Scheduling is a huge mess. One of the front desk persons flat out told us scheduling depends on who you talk to. We've found double charges more than once. They told us it was a simple mistake but should have never happened! Unnecessary procedures and meds. Unfortunately, we didn't find out until they were all done. They ... read more
Business response:
Hi A M, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We have not recently changed ownership, we have had some staffing changes and flow changes since COVID. We have newly grown the reception team and will be adding two new doctors this year. We hope this will help with availability and the customer experience. We always want to offer our goal standard of care and tailor that to each of our client... read more
Service- nope. Scheduling ease- not here. Concern for your time- sadly its about monetizing your pet. Can I give them zero stars? After yet another dissapointing debacle of my time and my dogs wellbeing... We will be moving on- finding a veternarian that can actually schedule, confirm and manage an appointment. This place must have been sold to a new ownership practice. My original vet long gone from here- she warned me before leaving. My first hand experiences with a healthy dog scares me in the event he ever really needs... read more
Business response:
Dave, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. Since we have no way of looking you up please call the office at 425-643-1170 for the fasted response. Previous review Dave, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very serio... read more
It's been 6 months since Dr Smart injured my cat's throat and vocal cords. There has been no change in his condition, except for the gurgling, gagging and coughing is more frequent now, try all day every day. For the record, Dr. Smart has not made any effort to contact me. No phone call or email asking about the condition of my cat. What a totally worthless human, unworthy of the title," Dr". Newport Hills, is all smiles to get your money but when they injure your pet, they're nowhere to be found. I wonder how Dr. Smart or D... read more
Business response:
Steve, we take your feedback very seriously and are sorry to hear you feel this way about your experience. As you know we take every precaution with surgery, however rare complications can happen. We always ensure we do everything in the best interest of the pet, and any time there is a concern after surgery we provide all follow up care needed to ensure the pets wellbeing. We can assure you that your pet was cared for by a very knowledgeable team of staff and doctors. We kindly ask that you give us a call, should you wish t... read more
I've been here 3 times and haven't had a single good experience. The first time was immediately after my dog's adoption for a simple checkup where they spent maybe 5 minutes looking at him and then mostly tried to upsell me on bloodwork, when I had medical records given to me by the adoption agency showing he had that work done a few months prior. Strike two was after getting some stomach medication for him, because I got home and the saw medication was expired, or at best, mislabeled. The expiration date had passed a few ... read more
Business response:
Joey, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We will be reaching out in person and have shared your comments internally. We have been looking through our laundry and treatment area to track down the leash. We are happy to replace it and apologize for the delay in doing so.
I have been going here for over 40 years and most of that time we had excellent care and service. Since covid, they seemed to have taken on way more customers than they can serve and now you have to jump through so many hoops for overpriced care and no customer service. If you have the time to sit and wait for them to see if they can get you in when you need it or wait for them to contact you with an appointment time, maybe they will still work for you. There is no longer a feeling of them caring about your animals. We w... read more
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 933 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is open now. It will close at 2:00 p.m.