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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
Killed my parents dog during a routine procedure. Also another vet at this practice killed one of our dogs years ago. Gave them a pass and chose a different vet at this practice. But now this. Don't recommend using them
Business response:
We are so very sorry for your loss and know all too well how heartbreaking it is to lose a beloved pet. Procedures are not without their risks and while we take added measures such as diagnostics, supportive care and monitoring to reduce them, issues can still arise, especially in older pets. We will continue to work with you directly in our goal to provide information and support. Please know you and your family are in our thoughts.
I was a long time customer of this spot, and at one time would highly recommend them. Unfortunately that time has passed. Most to all of the good folks left this place, following Dr. Thomazen to Salish Vet in Snoqualamie. Unfortunately you are now just a number. We tried to communicate our disappointment with their team, and instead of seeking resolution, they stated, "Let me know if you need our help transferring your pet's records to another clinic." Customer service from the front desk staff and office management team h... read more
Business response:
First, in no way were we attempting to intimidate, as your wife's full name was posted in the header of your first review. We were attempting to show respect and acknowledgment; we apologize if it was not perceived this way, and all names have been removed. We never want a customer service experience to overshadow or hinder care. We were honest in our attempt to reach out offline, and as stated in our voicemail, we took the time to connect with each staff member individually. We would value the opportunity to connect more di... read more
Very disappointed with our two recent visits. Lack of empathy, attention to detail, and professionalism on all counts. We've been coming here for years and will be moving our "pack" elsewhere for the safety of our dogs and our own sanity. The clinic was wonderful for years but has changed which is why I'm writing a review after having referred so many people here in the past. *Editing to add they have never reached out offline as stated in their reply * that's simply a false and hollow statement
Business response:
We value your input and years of patronage and will take your feedback seriously. We assure you that we strive to ensure we can provide the care you deserve. We will reach out offline and assure you we are taking your feedback to heart.
The prescriptions I have been ordering through Newport hills vet the past 5 years are now all of a sudden being denied. Vet still refuses to share with me the prescription for my cat they wrote that should be a life time prescription for my pet. I've asked for it multiple times since they've written it all those years ago. They refused to share it with me so I could order them else where. My orders this month (5/2024) are all of a sudden being denied. Just flat out denied. Called and asked why and they said they needed hi... read more
Business response:
Thank you for sharing your concerns. We understand your frustration and apologize for any inconvenience you have experienced. We strive to provide the best care for all our patients. However, we do have to follow state regulations around prescription products and have a yearly check-up to ensure your loved one is happy and healthy while on their prescriptions. We are happy to assist you in establishing care at a facility of your choice to continue with your yearly care and prescription needs. Thank you.
Want to give a negative star. The worst vet ever. They are all good at lying and there is no professional vet at all.
Business response:
We are sorry to hear about your negative experience. Please contact us at (425) 643-1170 to discuss your concerns further.
DO NOT BRING YOUR PET HERE. ‼Before the incident I had always brought my animals here for basic things like nail trims or shots. So when my dog was pregnant and needed a C-section, I chose to bring them to the vet that me and my family have been coming to for years. BIG MISTAKE. They ended up giving too much anesthesia to my dog, which ended up killing her. My dog was not ready to come home and they told me to come get her. The licensed vet left the building before my dog was even in a stable state. They also neutered my dog... read more
0/5 stars: Do not recommend. First: There is so much disorganization with money and payments. If you're not on top of making sure you've paid your bill, prepare to deal with collection agencies and literally saying to the staff, "someone please take my money!!" each time you try and pay. Second: An older blonde lady vet (don't know her name because she walked into the room and never introduced herself and never came back), 100% over treats pets for money. The tactic is to make you feel like your pets are imminently dying... read more
Business response:
E, we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed to hear that we didn’t meet your expectations. We take the concerns seriously and we will address them directly with our support team. Please feel free to reach out directly so we can ensure to follow up with a solution to resolve your concerns. We understand that veterinary care can be costly, which is why we provide our clients with a variety of treatment options to choose from. W... read more
My puppy had his first appointment with this hospital and they sold us on the puppy plan. We were promised that if we wanted to bring him in 6 days a week if we could do so, so we paid for the whole plan upfront. They gave him medication to take two days after the appointment and told us to monitor any side effects. He started becoming sick and when we tried to make an appointment they were full and extremely unhelpful. The staff put us on a wait-list and made no efforts to call us back letting us know he won't be seen even ... read more
Business response:
Susie, we appreciated connecting offline and we hope we were able to address your concerns. As our Paw Plans are for general wellness visits and care, we do our best to accommodate more urgent needs with Prompt Care or Drop-off appointments and understand dropping off your loved one is not always ideal. We took your feedback to heart and have addressed your concerns internally and with the manufacturer of the product.
I have been wanting to leave a review of this animal hospital for a while. There are a few things that are important to me when picking out the veterinarian and their staff. I will list those below. Is the veterinarian knowledgeable and concerned for the well-being of my pet? Does the staff get back to me if I have questions or concerns? If for whatever reason they cannot see my pet are they willing to help me to find a veterinarian clinic that can assist my needs? Are they hyper focused on upselling, meaning do they think... read more
Business response:
Mary, we always try to accommodate our clients to the best of our ability and tailor our recommendations to you and your pet. We offer a variety of treatment options so that you may select a less costly alternative, if possible. We aim to provide you with the information and educational resources to make the most informed decision for your pet. We always want all of our patients to feel heard and supported as compassionate care is important to us. We appreciate your time and feedback and would be happy to connect offline mor... read more
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 953 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is closed now. It will open tomorrow at 8:30 a.m.