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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
This place has changed!!! We've taken all of our pets here for years and they've been great. Not so much now! There has obviously been a change in Veterinarians. We have an elderly dog that this office has seen since a puppy so, even though we have moved we wanted to bring him back to where they know him. He is a 14yr Collie and has the typical hip issues. He recently was treated for a sore on his hip that wasn't healing. The vet saw him and prescribed an antibiotic which helped quite a bit. It's flared up again so, we call... read more
Business response:
Hi Dana, we are sorry to hear about Benny and that you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend, and are saddened at the miscommunication. When Benny visited us the doctor was under the impression the previous course of medication was not working since the sore was still present. To continue to prescribe antibiotics that are not solving the problem is never recommended. You declined an exam and did not want future treatment, which would have been the next st... read more
I've had two outstanding doctors here. Had to leave the place though because the staff are rude and don't care about anyone anymore. We've stood in the lobby for 15 minutes without anyone so much as acknowledging us. When the finally did the seemed to care less about us and our dog and were more interested in the transaction of paperwork than the dog. A puppy came in and everyone went all gaga for it and then nothing for any other pets. Until the culture changes in this clinic in the lobby, I don't think I'd ever go back. ... read more
Business response:
Shane, thank you for your honest feedback. We truly value being able to see a visit from the clients perspective, and will take your comments to heart. The staff work very hard and we are all in this business to help animals. If this did not come across in your visit I apologize. We will take your feedback and work on improving the front desk experience, so we can provide consistent positive care for every patient. Please feel free to call to discuss this in more detail at your convenience. Thank you, Newport Hills
After going to this practice for decades, I won't be back. In the past couple of years I've experienced a rapid decline in the quality of service one receives. I feel they are hasty to treat symptoms and that there is no initiative to get to the bottom of the issue(s). There is no continuity of care due to the "hit or miss" method of multiple doctors. And I received contradictory direction from two different veterinarians. Their misdirection resulted in me visiting an ER vet as my cat quickly got worse due to their "advice.... read more
Business response:
Hi Jane, we're sorry to hear you weren't satisfied during your visit. Our goal will always be to provide your pet with the best possible care to ensure your pet is happy and healthy. We apologize for any miscommunication and would appreciate the opportunity to discuss your concerns in more detail. Please reach out to the hospital directly to discuss your concerns.
Unfortunately after 20 yrs of coming here, it's time to leave. The office staff is under trained and messes up constantly. The vets seem frazzled and are much more abrupt than in past years. My pets always got good care, especially surgical, but the new changes and staff here are making each visit a chore.
Business response:
As a longtime client, we take your comments to heart. We strive to provide our clients with professional knowledgeable care. We are working very hard a providing our front desk staff with consistent effective training, so they have the proper tools to preform their jobs to our hospitals standards. We appreciate and will utilize your feedback to continue to improve.
I would not recommend this clinic based on my last encounter which occurred about one month ago. The veterinarian added tests to a panel which I did not authorize and they billed us an additional $150-200 for these. Additionally, they never explained why these tests were indicated. On top of this they never called with results. They also attempted to prescribe a brand form of flea/tic medication and added it to the invoice which I never asked for. I did not pay for this and told them i would buy the generic for a fractio... read more
Business response:
Cameron, we are truly sorry your last experience with us was not a positive one. Your pet will always be our number one concern and we can assure you that your pet will always be treated with the highest level of care. Please know we do our best to offer clients the information necessary to make informed decisions on their pet's care. We are always happy to discuss your price concerns and find a less costly alternative. We will be contacting you shortly.
My kitty came home with a gash on his leg late one night. I panicked since it was so late. This hospital was closing soon but told me to come on in, which I was grateful for. They bandaged his leg and told me to see my normal vet in 4-5 days. I left feeling great about his recovery. Four days later, I went to my vet and they were shocked when they checked his wound. It had doubled in size, the bandage was much too tight so it stuck to the wound and his toes were swollen. They told me he should have been rechecked 1-2 days af... read more
Business response:
Winona, your pet will always be our number one concern. We are very sorry to hear Mowgli's wound did not heal well. Our goal will always be to provide your pet with the best possible care to ensure your pet is happy and healthy. We would greatly appreciate the opportunity to address your concerns at your earliest convenience and discuss how we can improve our service.
I've been to this hospital a few times with my dog purely out of convenience due to location and hours. The first time I went, it was an average experience - nothing overly the top, but nothing bad, either. However, the more I go, I'm noticing they're less interested in solving my dog's problem and care more about the money aspect. The last time I went, I asked for advice on how to prevent an issue my dog is regularly experiencing. Rather than sitting down and telling me suggestions, the vet told me, "oh, we can just give y... read more
Business response:
Hi Lauren, please know we deeply care about the quality of care and well-being of all our clients. We apologize we didn't exceed your expectations. We take your feedback to heart and would appreciate the opportunity to discuss your concerns in more depth. Unfortunately, we are unable to identify your information in our client files. Please feel free to contact us at your convenience.
Beware. Don't assume these vets or assistants are doing a thorough job. If you ask for them to trim your dog's nails, check each nail. For months they weren't trimming the nail in the back of the leg. Just assumed they did. Then we discovered they had not all these times. The nail grew into a curl and our poor dog had to have it painfully removed.
Business response:
Camille, we are sorry to hear you weren't satisfied during your visit. Our goal is to always exceed expectations, and we would appreciate the opportunity to continue to care for your pet. We would like to address your concerns at your earliest convenience, please reach out to us directly.
Very over-priced. I took my male cat to be neutered last summer. Additionally, we had him de-worm, rabbi shot and microchipped. The bill for the whole thing was around $400. My neighbor took her new female cat elsewhere for spaying. Additionally, they had her de-worm, rabbi shot and microchipped. The bill for the whole thing was less than $250. Previously when I took my other cat there, I always felt that it just seemed very expensive there. After my neighbor's example, I am NOT going there again.
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 953 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is closed now. It will open tomorrow at 8:30 a.m.