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Animal Hospital of Newport Hills
- Veterinarians
- Newcastle, WA
About this business
Location details
13018 Newcastle Way, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
I've been to this hospital a few times with my dog purely out of convenience due to location and hours. The first time I went, it was an average experience - nothing overly the top, but nothing bad, either. However, the more I go, I'm noticing they're less interested in solving my dog's problem and care more about the money aspect. The last time I went, I asked for advice on how to prevent an issue my dog is regularly experiencing. Rather than sitting down and telling me suggestions, the vet told me, "oh, we can just give y... read more
Business response:
Hi Lauren, please know we deeply care about the quality of care and well-being of all our clients. We apologize we didn't exceed your expectations. We take your feedback to heart and would appreciate the opportunity to discuss your concerns in more depth. Unfortunately, we are unable to identify your information in our client files. Please feel free to contact us at your convenience.
Beware. Don't assume these vets or assistants are doing a thorough job. If you ask for them to trim your dog's nails, check each nail. For months they weren't trimming the nail in the back of the leg. Just assumed they did. Then we discovered they had not all these times. The nail grew into a curl and our poor dog had to have it painfully removed.
Business response:
Camille, we are sorry to hear you weren't satisfied during your visit. Our goal is to always exceed expectations, and we would appreciate the opportunity to continue to care for your pet. We would like to address your concerns at your earliest convenience, please reach out to us directly.
Very over-priced. I took my male cat to be neutered last summer. Additionally, we had him de-worm, rabbi shot and microchipped. The bill for the whole thing was around $400. My neighbor took her new female cat elsewhere for spaying. Additionally, they had her de-worm, rabbi shot and microchipped. The bill for the whole thing was less than $250. Previously when I took my other cat there, I always felt that it just seemed very expensive there. After my neighbor's example, I am NOT going there again.
This place was a joke! Let me tell you at first they were great day one of taking my dog there for her broken leg... First night taking her home cast fell off due to not shaving her fur back making the bandage tape not stick, then had to take her back for it to last another few days and it fall off again causing it to never get a chance to heal! Then her paw got infected because we couldn't get back there within 3 days of it falling off again so my husband re wrapped it til we could get back up there. Meanwhile they gave me... read more
I've taken 3 dogs to this Vet Hospital for over 6 years. It was great service and Vet care in the beginning. Now, it is a revolving door of Dr.'s with less than competent care. Our beloved dog went in and was nearly diagnosed without any bloodwork. The bloodwork came back seemingly to indicate exactly what the Vet said, but with elevated liver enzymes. X-rays and sonograms are a typical protocol, but were never recommended by the Dr. After two weeks, our beloved dog seemed OK, but took a very rapid spiral; literally ov... read more
Business response:
Hi Jennifer. First and foremost, please know we are terribly sorry for your loss. It is never easy to say goodbye to a beloved pet companion and especially when it is so unexpected. Unfortunately, animals develop symptoms so quickly that sometimes certain diagnoses are undetectable. Regardless of the timing, we would never want our clients to feel that our team did not care for their pet's well-being to the best of our ability. We have addressed this internally and want to assure your that there was no intention to come off ... read more
I brought my dog in to this hospital for an initial exam and and she was seen by Dr. Rachel Olsen. The visit started off well, but when my dog growled because she did not like what was going on, Dr. Olsen made a judgmental comment about her. I thought this was very insensitive and unprofessional of her. I was hoping to like this place as it's close to home, so I will try it again but will request a different doctor. Also, this place is expensive (they often try to sell you other treatments) and not the friendliest. I'm ... read more
Business response:
We are very sorry to learn of your recent experience at our hospital. It is never our intention to say anything negative towards our patients. We also strive for great customer service and are sad to hear that friendliness was lacking in our communication. Thank you for giving us a second chance and we hope that we can make your next visit with us enjoyable and comfortable. We want you to leave with a smile on your face!
I've been wanting to write this review, but feel bad writing bad reviews, but this needs to come out. We left our dog for boarding which was like $20 a day because we were going on vacation and didn't want to bother any family member this time, that choice was much regretted. We packed our dog's food and everything and specifically told them that it needed to stay in the fridge since it's freshly made. When we returned from our trip days later, our dog was infected with diarrhea. The vet's response was, "oh your dog must mis... read more
Business response:
Hi Thao, thank you for your review. When animals are stressed, which can happen from missing their owners, their bodies react in all sorts of ways, just like humans. Similar to how one person may get a stomach ache from public speaking and another person may get clammy hands, animals' reactions to their feelings are not simply standard for all. We want to assure you that your dog was well cared for and loved while boarding with us, so we are sad to hear you don't feel this to be the case. We will look into ways we can better... read more
Took our cat here for what seemed to be a respiratory infection (coughing, problems breathing, runny nose) since we adopted her. Facility seemed fine, but meeting the vet was very underwhelming. She basically told me what I already knew as what the problem could be (infection, asthma, etc.) and she recommended nothing be done other than come back a month later. Instead, she spent the rest of the time selling us dewormer, revolution, and $40 ear cleaning... Since our cat is new, she's really crazy about going into a cat c... read more
Business response:
Hi Ted, thank you for sharing your experience. We apologize you were not completely satisfied with our staff, as providing excellent customer service is one of our top priorities. When we saw you and your new cat, our doctor did recommend a follow up so as to check in on your cat's health status and ensure she was recovering back to optimal health. We know that going to the vet can be stressful and scary for some pets, so we would be happy to provide you with some tips and tricks to help your furry friend ease her nerves bef... read more
I just had a very unfavorable experience there. I really am not sure I ever want to go back. I went with my dog who needed to stay in the car until it was her turn to be seen. I went and waited awhile to get checked in which was understandable as it was busy. I watched a woman come in about 10 minutes after me with a cat who apparently knew the person behind the counter as she waved her to sit down and told her she would be next. I was already thinking - wow ok. I was standing here first but ok. Then she finally came to help... read more
Frequently asked questions about Animal Hospital of Newport Hills
How is Animal Hospital of Newport Hills rated?
Animal Hospital of Newport Hills has a 4.2 star rating with 919 reviews.
When is Animal Hospital of Newport Hills open?
Animal Hospital of Newport Hills is open now. It will close at 5:00 p.m.