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Appliance Parts
- E-Commerce
- Lawrenceville, GA
About this business
Location details
775 Tipton Industrial Dr, Lawrenceville, GA, 30046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When ordering a refrigerator part, I selected the cheapest method of shipping which was $4.95. When I received my bill via e-mail they overcharged me making my shipping costs $8.95 all without my permission or prior knowledge. When I called and talked to someone in the billing department they said they can't ship it via the slow method. So I asked why they even offered it then and he couldn't tell me. Just apologized and told me they'd issue the $4.00 back to my credit card and it would take 3-5 business days to go through. ... read more
Business response:
In researching this issue, we found that the part the customer ordered and opted to ship via Economy delivery ($4.95) exceeded the weight limit for this delivery method. Our system automatically changed the shipping method to normal Ground delivery ($8.95). Since Economy shipping should not have been listed as an option for the customer's particular part and she was not automatically notified of the change, we apologized and let her know we were refunding both the shipping and the part costs for her inconvenience. We have no... read more
Unbelievably atrocious company. I bought a replacement part for a dryer 6 months ago. I bought a 2 year warranty. The part failed last week and I requested a new part. Without ever asking for details of the failure or pictures, the rep told me this wasn't covered under warranty. They sent me the warranty form and cited random sections that did not apply. DO NOT BUY FROM THIS COMPANY See below chat exchange: Customer 14:08:37 I purchased a warranty with a replacement drum for my dryer 6 months ago. it has since cracked. I wou... read more
This company's customer service is atrocious. The rep immediately had an attitude with me and she couldn't seem to understand what part I needed to order. Even after sending her a pdf with a part description of exactly what I needed, she still put an order in for the wrong part. By the time I looked at my confirmation email later that day and contacted the company, the part had already shipped out. I'll have to return it now upon receiving it. The second woman I spoke to in customer service sounded like she hated her job as ... read more
Business response:
Upon learning of this incident, our Customer Support leadership intercepted the package en route so the customer would not have to deal with a return. We have tried repeatedly to contact the customer to apologize for her experience and assist her in obtaining the correct part. We have also counseled the agents involved in the original call to ensure they understand the resources we have available to help customers identify the parts they need. We are also in touch with Panasonic to try to obtain the part the customer needs a... read more
This is a complaint because PartStore did not replace the computer cord to the laptop I purchased for my daughter, even after 2 service orders (9/30/18 & 11/21/18) and an incorrect replacement was sent. I have been to the Best Buy store at least 3 times attempting to get the new replacement. Now I am being by PartStore they cannot replace the part because my service contract/warranty has expired (June 2019) and also because they never received a response to questions sent via email on 11/22/2018 to me and the store. Reign (a... read more
Business response:
Please note that Encompass hosts Partstore.com and fulfills parts orders on behalf of Best Buy. We have nothing to do with warranty issues or claims, so this person's review is misdirected; it should be for Best Buy, not Encompass. All of the contact the reviewer had was with Best Buy representatives, not Encompass. Please remove this review and 1-star rating of Encompass as it is erroneous.
Very bad service they don't send the parts like they same and they charge you twice for the same part and for a credit in your card they delay a lot, you have to contact them every single day
"We" ordered AND paid for replacement parts from this company (1st week in March) the initial email receipt stated shipment in 3-5 days. Later, we received another email that 2 of the 4 items were shipping as the other 2 were on back-order, which was disappointing but ok, however, we had NEVER received the two that were available and supposedly shipping to us. We then received another email that the order was now delayed until 4/20 3 would now be shipping as the last was on back-order. April 20th came and went, we received n... read more
Terrible service. The agent I spoke to was really unhelpful. I specifically requested that they send me the parts they have in stock and then when the out of order stock arrived they can forward that to me too. I got a message that my item with be arriving in three days. When nothing arrived I contacted them and was told that I requested they hold the items till all the stock was there. The agent basically made me a liar. They want to save on combined shipping and decided not to send my order. Then she also said there will n... read more
Business response:
In looking into this matter for ********, we found that the order was set to Ship Complete, which is an option we provide to help customers save on shipping costs. We are not sure why the order was mistakenly set this way when the customer advises he did not select the option. A customer support supervisor reached out to ******** to apologize and try to resolve this for him, but he had already purchased the parts elsewhere. As a result of this experience, we plan to add more verbiage to the Ship Complete option so customers ... read more
I ordered retainer rings for my 9100 Norelco shaver. First, I ordered by phone, but did not receive an email confirmation, and so I ordered online. Both orders arrived. However, instead of 3 retainer rings that should have been in in the packages, there was only one. I contacted the company, and they said that I had to reorder, and return the one container ring that was included in the orders. However, since I had no assurance that they would get the quantity of 3 right per order, or that they would refund my money for the f... read more
Business response:
Encompass was previously in contact with this customer after an inadvertent short ship order. At that time, we offered to send the missing rings at no charge, but did not hear back from the customer. When we were able to reach her, we apologized for the error and sent the additional rings at no charge. Our tracking information shows they were delivered on 3/16 and hope this was a satisfactory resolution to an unfortunate mistake.
I needed a set of screws for my laptop (10 year old had removed all the screws from the base!). I called Encompass, explained what had happened. They sold me a 'kits screws' for $20. It took 2 months for the 'kit' to arrive. It was one screw - 1/2 cm long - in packaging that was 20 x 15 cm. The shipping cost $8! Useless.
Frequently asked questions about Appliance Parts
How is Appliance Parts rated?
Appliance Parts has a 3.6 star rating with 528 reviews.
When is Appliance Parts open?
Appliance Parts is closed now. It will open on Monday at 8:30 a.m.