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Appliance Parts
- E-Commerce
- Lawrenceville, GA
About this business
Location details
775 Tipton Industrial Dr, Lawrenceville, GA, 30046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is very unethical. They do not provide any mechanism to cancel an order before they fulfill it, allowing them to charge non-refundable shipping fees, and you then have to pay shipping just to return the item. I was not able to either set up an account on their web portal, or reach someone over the phone.BUYER BEWARE!
Business response:
<p>In reviewing this customer's order, we found it was placed just before midnight on Oct. 9. Since the item was in stock, our warehouse team picked the order at 6 a.m. on Oct. 10 to prepare for shipping. Once in the shipping lanes, an order cannot be canceled.</p><p>Although the order could have been successfully canceled prior to being picked, we are issuing full credit as a one-time courtesy for this customer.</p><p>With regard to contacting us, our *********** hours are Monday-Friday, 8 a.m.-6 p.m. Eastern Time. We also ... read more
I ordered and paid 86 bucks for a part for.my fridge the part arrived cracked both ends I sent two emails with attachments zero reply, we called costumer service we were told someone will call back. NEVER HAPPENED! You can't steal people's money like this. Simply wrong!
I placed a $70 order for 8 screws for my ** $4k fridge. You sent screws that dont exist on my fridge. When I called your company, your rep was rude, told me I should work his job since I know so much. He laughed when I asked for his supervisor. Beware! $70!?I wouldnt order from this company, worst customer experience Ive ever had. BAD BUSINESS!Manager ****** assured me this was not how they do business and said she would make sure the reps supervisor would be informed. I guess we will see what happens...not that it changes t... read more
Business response:
We have contacted the customer to let him know we completely agree that this call was not handled professionally. This is certainly not the type of interaction we expect for any of our customers.We have addressed the issue with the representative involved and are issuing you full credit. Thank you so much for bringing this to our attention so we could take action.
This company is 100% a scam. I placed an order on 8/6/2022. Did not receive any notification of anything regrading order status or shipping details. Went to the website and saw the order was still "pending' on 8/11. I emailed asking about order status and received "Hello, it appears your order has been shipped and you should receive the tracking number by the end of the day today in your email." From D'Lanyna ****** on 8/12. I did NOT receive anything regrading shipping info. Still said "Pending". Only after I contacting the... read more
Business response:
Our team investigated the issue and found that the customer's order was placed on the same day we were integrating systems with another entity. We think this may have caused the order to stall and not make it to the shipping lanes. This is why the order continued to show as "pending" when the customer checked status. The agent who tried to help also mistakenly believed that the order was in motion and could not be cancelled at that point.We have been in touch with the customer to explain what happened and offer our apologies... read more
This company not only sent me the wrong part but the part they sent appears to be used. If that weren't bad enough, the tiny part I ordered weighs less than 2 ounces and yet they charged $45 for "shipping and handling". I do not recommend ANYONE use this company for anything unless you can actually go to their store to get the part and make sure it's the right one. THEY ARE A TOTAL RIP OFF. I should have checked the BBB about this company before placing my order. Never again.
****** refers to Encompass for all OEM parts, but when we received a ****** X1 Carbon 6th Gen battery, it was a cheap knock off that when we tested the cells already had cycles on them and the serial number on the battery vs in the firmware didn't match. We had ordered one previously and it only worked "reasonably" well for a few months, just enough to get past the warranty period, so when we ordered another we were far more thorough in reviewing before we were going to install. To put icing on the cake, we received some ran... read more
****** refers to Encompass for all OEM parts, but when we received a ****** X1 Carbon 6th Gen battery, it was a cheap knock off that when we tested the cells already had cycles on them and the serial number on the battery vs in the firmware didn't match. We had ordered one previously and it only worked "reasonably" well for a few months, just enough to get past the warranty period, so when we ordered another we were far more thorough in reviewing before we were going to install. To put icing on the cake, we received some ran... read more
Business response:
Encompass has learned from our ****** buyer that ****** discontinued the original battery in question. As a result, we sourced the part from a third-party vendor and have updated the part's web description to "Aftermarket," so customers understand this is not factory original. We are more than happy to process a return for the customer. He may expedite by emailing *************************************** if he has not already initiated a return.
This was frustrating and has turned into a fiasco. I had no choice but to dispute the original credit charge with my MasterCard. Reviewing the history so you can see why Im frustrated:1.I paid $80.66 for a microwave subassembly (part minus coupon, tax, shipping). 2.Encompass sent the wrong part (a refrigerator light)3.I chatted online and emailed. Encompass sent me a return label 4.Encompass refuses to try sending me the right part unless I order again. (i.e. pay them again with "free shipping" but no coupon 5.I shipped the ... read more
BEWARE AND NEVER BUY ONLINE! I bought the parts for dishwasher that worth ~$50 dollar and they sent the package via ****** However ***** claimed they have delivered the package on 05/05 but I never received it. I notified encompass immediately. They replied that ***** said they have delivered and they are not responsible for it after they have delivered. They also quote their policy "Encompass is not responsible for packages once the carrier verifies delivery." , which I didn't see it anywhere on the website.How should I be ... read more
Business response:
The customer is correct in that once an order is handed off to the carrier, it becomes the carrier's responsibility to ensure delivery. We submitted a lost package claim to the carrier on the customer's behalf, but it was denied due to clear proof of delivery.However, in good faith, we have issued the customer a full refund for the part and the initial shipping charges. We hope this satisfactorily resolves this matter for the customer.
Frequently asked questions about Appliance Parts
How is Appliance Parts rated?
Appliance Parts has a 3.6 star rating with 528 reviews.
When is Appliance Parts open?
Appliance Parts is closed now. It will open at 8:30 a.m.